Experience

Jpmorgan Chase Bank National Association

• Brazil
• Banking
• 200 - 300 Employee

• Branch Manager, Vice President

  • Jun 2017 - Present



SunTrust Banks

• jacksonville, florida area

• Phillips Hwy, Riverside, Lane Ave and Ocala Main Branches Manager, VP at SunTrust Banks, Inc

  • Oct 2005 - Jun 2017

  Branch Manager, Assistant Vice President, SunTrust Banks, Inc. 2011 Chairman’s Team Member 2012 President’s Team Member Responsibility for management of the entire branch. Directly manages five or more FTEs, conducts performance reviews, selection and performance counseling. Ultimately responsible for driving branch performance results with a strong individual sales performance and through direction, leadership, and execution of superior sales and service behaviors and activities by the entire team in order to meet/exceed 100% of branch sales goals while maintaining an operationally efficient and compliant branch. Conducts 60% outside sales efforts to bring in new business banking clients, while also maintaining and expanding existing personal and business banking relationships. Additionally, In-Store locations are responsible for sales and service to include in-store prospecting, and assisting clients on platform and teller transactions. Manages 5 to 8 employees and/or transaction volume typically between 800 and 1200 transactions per month. Entire staff were President’s Team Members for 2011. Branch doubled production in 2010 which had not been done since the branch opened 5 years ago. Branch hit 5 of 5 production goals for 2010. Transfered to Mandarin Lakes WalMart in 2011 when Phillips Hwy Branch closed. Mandarin Lakes finished President’s Team for 2011. Currently managing the Riverside traditional office on Margaret Street.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Assistant Branch Manager

  • Jan 2002 - Oct 2005

  Directly manages tellers and oversees all teller line activities within the financial center. Coaches teller team to help grow customer relationships by identifying opportunities and referring to the appropriate salesperson. Oversees daily staffing (including breaks and lunches), to minimize customer wait times and enhance service levels. Partners with other job family and business line employees to effectively serve our clients. Facilitates an environment that ensures teamwork within the teller team. Actively participates within the financial center team, daily financial center huddles, and team meetings to ensure that financial center goals are achieve. Manages Human Resources issues including hiring, discipline, and termination with service leaders. Coaches tellers and conducts reviews supported by service leaders. Assists in managing the financial center when financial center manager is out. One of only 2 managers in the financial center.