Experience

TL Ashford

• United States
• Software Development
• 1 - 100 Employee

• Marketing and Customer Support

  • Mar 2014 - Present

  Technical Support - Support customers to resolve issues related to software. Provide expertise assisting customers to meet industry requirements.Copy Writing - Create and edit copy related to company marketing collateral. Identify opportunities to develop case studies. Conduct interviews with customers, and write case study for publication in industry trade magazines, for company web site and marketing collateral.Technical Writing - Create technical documentation for products including writing 'Help' for software as well as technical manuals.Video Production - Develop ideas for videos for brand, product promotion and education. Responsible for writing video script, producing video, producing audio, on camera and voice over talent, video and audio editing (using Adobe Premiere and Audition), animation (using Adobe After Effects and Photoshop). Produce finished marketing videos published on company web site. Produced a series of approximately 45 educational videos (using Adobe Captivate) used by customers to become fluent in using company software.Web Design and Management - Work with a team to create layout and content for company web site. Write content and produce videos published on web site. Maintain web pages (using Adobe Dreamweaver) to keep current.