Experience

Primary Care IT Ltd

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2022 - Present

  Norwich, England, United Kingdom

• Project Manager

  • Jun 2022 - Present



ISG

• United States
• Architecture and Planning
• 400 - 500 Employee

• Program Management Office Analyst

  • Nov 2021 - Jun 2022

  Ipswich, England, United Kingdom


The Ardonagh Group
• United Kingdom
• Insurance
• 300 - 400 Employee
• Business Analyst

  • Mar 2019 - Sep 2020


ASTUTE CHANGE LIMITED

• United Kingdom
• Business Consulting and Services

• Portfolio Specialist

  • Oct 2013 - Feb 2020

  London, United Kingdom

• PMO Consultant

  • Jul 2018 - Dec 2018

  London, United Kingdom Working with the Central Change Delivery team reviewing and updating the existing Business Change management processes and standards. Production and maintenance of various change templates and configuration management. Completed a change maturity and tools assessment providing a recommendation for future direction.



Towergate Insurance

• Insurance
• 700 & Above Employee

• PMO Programme Analyst

  • Oct 2017 - Dec 2018

  London, United Kingdom Deployed PMO analyst overseeing working on a major Finance transformation programme, typical tasks included: • Analysis, MI and report production • Programme RAID management and assurance • Programme finance management and assurance • Programme Change Control management and assurance



Willis Towers Watson

• Norway
• Financial Services

• Application Manager

  • Jul 2016 - Sep 2017

  Ipswich, United Kingdom Planview application manager responsible for the ownership, management of the relationship with the supplier and working with the business in leading the continuous development of the application to support the evolving business processes.

• Business Analyst

  • Jun 2015 - Jun 2016

  Ipswich, United Kingdom • System Configuration of offline processes into the new PPM application, creating training material and training approximately 250 users across multiple sites. • Production and delivery of tailored training and coaching to the Business Change delivery teams in the use of the new processes / standards as well as using the new application. • Implementing across multiple sites in the UK, Europe, India, Australasia and the US.

• Business Analyst

  • Nov 2014 - May 2015

  Worked with the business to gather their requirements for the new PPM application. Issued an RFI (Request for Information) from several software application providers to allow the business to understand what products and features were available in the market space. Issued an RFT(Request for tender) to several software suppliers to submit a bid to supply products or services. Contributed to business case, documenting the assessment and evaluation. Provided a recommendation and way… Show more Worked with the business to gather their requirements for the new PPM application. Issued an RFI (Request for Information) from several software application providers to allow the business to understand what products and features were available in the market space. Issued an RFT(Request for tender) to several software suppliers to submit a bid to supply products or services. Contributed to business case, documenting the assessment and evaluation. Provided a recommendation and way forward to the Sponsor.

• PMO Analyst

  • Oct 2013 - Oct 2014

  Ipswich, United Kingdom Reporting to the IT Change Director tasked with assessing the current state of the global governance processes and controls. Development and introduction of new standard processes and controls allowing for the consolidation and review of data across the Global IT estate. • Analysis, MI and report production • Portfolio RAID management and assurance • Portfolio Resource management • Portfolio Finance management and assurance • Portfolio Change Control management and assurance



Aviva plc

• Sri Lanka
• Financial Services
• 1 - 100 Employee

• Claims Transformation Programme Office Manager

  • Oct 2012 - Aug 2013

  Norwich Working with the claims transformation programme director tasked with redesigning the claims target operating model in readiness for the rollout of the global claims processing system (Guidewire) with the aim of reducing operating costs within the claims business. • Programme mobilisation, including resourcing and recruitment • Managed contractor inductions, system access and IT equipment requests. • Creation of governance framework ensuring adoption across the programme. •… Show more Working with the claims transformation programme director tasked with redesigning the claims target operating model in readiness for the rollout of the global claims processing system (Guidewire) with the aim of reducing operating costs within the claims business. • Programme mobilisation, including resourcing and recruitment • Managed contractor inductions, system access and IT equipment requests. • Creation of governance framework ensuring adoption across the programme. • Creation, management and reporting of an executive programme risk profile. • Consolidating and challenging project status reporting in line with progress to plans. • Coordinated the development of Programme & Project plans ensuring the on-going tracking of milestones. • Ownership of the programme budget ensuring detailed monthly tracking and reporting to ensure the programme on track, challenging any variances as they materialised.

• Portfolio Office Manager

  • Jan 2011 - Sep 2012

  Norwich, United Kingdom • Working with the Portfolio Lead and Project Managers providing support, advising on the adoption of best practice, providing challenge and insight across the change portfolio. • Responsible for the line management and development of a team of PMO consultants. • Accountable for ensuring appropriate governance in place across the portfolio, including status reporting, risk management, change control and gating processes. • Responsible for the creation and implementation of… Show more • Working with the Portfolio Lead and Project Managers providing support, advising on the adoption of best practice, providing challenge and insight across the change portfolio. • Responsible for the line management and development of a team of PMO consultants. • Accountable for ensuring appropriate governance in place across the portfolio, including status reporting, risk management, change control and gating processes. • Responsible for the creation and implementation of portfolio quality management reporting dashboards, leading to the adoption and roll out across the IT function. • Review and challenge of portfolio, programme and project level risk management • Ensuring budget tracking and accurate forecasting of spend

• Portfolio Office Analyst

  • Jan 2008 - Dec 2010

  Norwich, United Kingdom • Developed and shared best practices across the company, including documenting training material for project managers on Finance best practice and recording a web ex video to walk people through the process. • Facilitated month-end close processes, invoicing, journal entries and account reconciliations. • Ensuring budget tracking and accurate forecasting of spend • Consolidating and challenging project status reporting • Reviewing portfolio and project level risk… Show more • Developed and shared best practices across the company, including documenting training material for project managers on Finance best practice and recording a web ex video to walk people through the process. • Facilitated month-end close processes, invoicing, journal entries and account reconciliations. • Ensuring budget tracking and accurate forecasting of spend • Consolidating and challenging project status reporting • Reviewing portfolio and project level risk management • Carrying out project assurance reviews • Collaborated with project managers providing insight to senior management on deliverables. • Additional responsibility of working with a small team to design, test and implement an integrated project management tool (PPMC). Specific responsibility for translation of financial requirements and project lifecycle processes into the new tool. • Other general duties included: Steering Group Pack production, Programme Reporting, Risk Management, Change Control, Programme and Project Planning including Milestone tracking / reporting.

• Business Analyst

  • Sep 2002 - Dec 2007

  Norwich, United Kingdom This was a Business Analyst role working on various assignments. Deliverables included: • Production of requirements documents and handover to solutions designers for IT build. • Production of use cases and functional specifications to support product development. • Creation of stakeholder maps, business context diagrams, product breakdown structures. • Conducted analysis and requirements gathering • Collaborated with cross-functional teams to draft project schedules and… Show more This was a Business Analyst role working on various assignments. Deliverables included: • Production of requirements documents and handover to solutions designers for IT build. • Production of use cases and functional specifications to support product development. • Creation of stakeholder maps, business context diagrams, product breakdown structures. • Conducted analysis and requirements gathering • Collaborated with cross-functional teams to draft project schedules and plans.

• Programme Office Consultant

  • Jan 2001 - Sep 2002

  Programme Office Consultant role involving working closely with the Programme Manager ensuring support was provided for the daily running of the programme office. • General duties included: Steering Group Pack production, Programme Reporting, Risk Management, Change Control, Budget Control and financial reporting, Programme and Project Planning including Milestone tracking / reporting.



Pearl Assurance plc

• General Insurance Sales Consultant

  • Jul 1999 - Dec 2000

  Peterborough, United Kingdom • Generation of own leads and selling general insurance products to the public. • Generation of introduction leads for life insurance sales manager.