Experience

Billi

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• FM Coordinator / QLD / NT

  • Apr 2019 - Present

  Proud to be working alongside an extraordinary & extremely dedicated AU / FM Team of Professionals for Billi Pty Ltd. My role is caretaking the QLD / NT Regions including Coordination of Servicing / Liaison with FM Providers / Business end-users & Service Contract Clients / Sub-Contractors / CRM Accuracy / Financial Administration / Site Compliance & just-about anything essential within a high-end Service Level FM Business. Proud to be working alongside an extraordinary & extremely dedicated AU / FM Team of Professionals for Billi Pty Ltd. My role is caretaking the QLD / NT Regions including Coordination of Servicing / Liaison with FM Providers / Business end-users & Service Contract Clients / Sub-Contractors / CRM Accuracy / Financial Administration / Site Compliance & just-about anything essential within a high-end Service Level FM Business.



Cleanaway Waste Management

• Australia
• Environmental Services
• 700 & Above Employee

• Customer Service Officer

  • Mar 2015 - Apr 2019

  Recruited right at the beginning of the roll-out of an entirely new, Best Practise / National Customer Service Standard originating out of Brisbane, I was happy to be able to contribute much in the way of standardising Customer Service communication templates & guidelines. This particular task often became my responsibility. Some of these standards are just now being rolled-out Nationally to the other customer service hubs all across Australia & I am still required from time to time to create something specific. In 2016, I was awarded a Certificate of Appreciation by CEO; Vik Bansal for my contribution to the launch of our New Cleanaway; as a member of the Re-Branding Committee & for my assistance with regard to the creation of a new e-Card out-reach to customers. All of this was done in between carrying out my other duties as a member of the very busy CSC Team. Achievements : Certificate of Appreciation awarded by the CEO / Personal Sales Record in excess of KPIs / Sales Support to KAM's / TM’s / Qualified & Licensed SalesForce – SalesAdvantage CRM & JDE operator / IT Support to the CSC Team. Show less



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Support Supervisor

  • Jul 2009 - Mar 2015

  Whilst my previous experience was more heavily geared towards Sales, I joined the Brisbane Management Team to fulfill a predominantly Operations Management role. My key accountabilities included: Coordination of Store Security & 1st Alarm Response / Serviceability & operation of the CCTV system / Management of the Inventory Management & Customer Service Team / Store maintenance & liaison & management of vendors. The new role of Sales Support Supervisor also required an indicated 25% time-wise responsibility for supervision of the Fine Sales Team & personal sales. Show less



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Commercial Account Manager

  • Nov 2008 - Jun 2009

  The Bundall Superstore was both the largest & most successful franchise in the Harvey Norman International Group. Having spent 2 months on the Computer sales floor, a promotion saw me join the Commercial Team, working to expand the B2B side of the business. Over those months, through ‘trawling’ of the data & external marketing campaigns, I began to build a strong base of clients with oft repeat-business, as well as composing the templates & coordinating Mail Campaigns for the main store. Achievements: Introduction of new mail Initiatives / greater technical insight into I.T. business networks / awarded some of the most favourable testimonials of my career to-date / training certificates awarded. Show less



Bang & Olufsen

• Denmark
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Showroom Manager

  • Feb 2002 - Feb 2008

  2 Flagship Stores / Birmingham & Nottingham, both @ the time of their launch the largest in the U.K. My position was to assist in the running of the stores to Goldstar© standards. Responsibilities included Line Manager & Coach to Sales Teams / Accounting & financial reporting / Coordination of Sales Targets & Payroll Calculation / Recruitment and Interviewing of Candidates / Coordination of Database Profiles to available Marketing Media / Key Holder. Achievements: Highest sales record throughout / fully conversant with Electrosoft© & ROS I.T. systems / awarded one of the most notable mystery shopper reports* in the UK / Management certificates awarded / successful implementation of a new e-Marketing Initiative, the results of which were put forward to the UK National Dealership / Event Planning & organisation / direction & motivation of the sales team. Show less



Bang & Olufsen

• Denmark
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Proprietor / Audio Service Engineer

  • Sep 1992 - Sep 1997

  Having recognised the need for an independent company to provide specialist servicing and technical installations for retailers I started this successful business, gaining accounts with 5 significant U.K Bang & Olufsen dealerships.

• Service Manager

  • Sep 1983 - Sep 1992

  A family owned Bang & Olufsen dealer of some 50 years standing, having fully qualified {C&G 224] as an Audio Engineer, I was entirely responsible for the smooth-running, quality & profitability of the Service Department.