System Administrator

• Mar 2020 - Present

Director Of Information Technology

• Dec 2018 - Jan 2020

Responsible for infrastructure, configuration, and maintenance of LAN, workstations, and Windows servers for administration and student network. Responsible for administration of policies, procedures, workstations, administrative workstations and servers for VUE, Prometric, Castle WorldWide and Certiport Testing Center. Instruct the following classes: Cisco, Network Operating System, Web Page Design, system and application software Coordinate task to be completed, observe and formally evaluate intern for Information Technology program Observe and formally evaluate computer technicians Design or determine cost-effective solutions for new or existing software/hardware problems. Analyze hardware and software problems in order to provide appropriate remedial and/or diagnostic solutions. Project requirements to meet company’s long-term goals as well as maintain reliability, high standards and functionality of both the instructional and administration network. Responsible for curriculum changes, revisions and development of new programs for Information Technology degrees Develop and revise course syllabi and outlines Oversee IT programs at the Bridgeport campuses Maintain and configure Diamondd, student management system Show less

System Administrator/IT Director

• Aug 2016 - Dec 2018

-Oversee technical projects in alignment with organizational goals -Direct the effective delivery of networks, development, and disaster recovery systems and processes -Researching and recommending new products -Leading efforts to improve IT processes -Support LANs, WANs, network segments, Internet, and intranet systems. -Maintain system efficiency. -Ensure design of system allows all components to work properly together. -Troubleshoot problems reported by users. -Make recommendations for future upgrades. -Maintain network and system security. -Analyze and isolate issues. -Monitor networks to ensure security and availability to specific users. -Evaluate and modify system's performance. -Identify user needs. -Maintain integrity of the network, server deployment, and security. -Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. -Design and deploy networks. -Perform network address assignment. -Assign configuration of authentication and authorization of directory services. -Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. -Maintain network servers such as file servers, VPNgateways, intrusion detection systems. -Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Show less

Service Advisor

• Oct 2015 - Aug 2016

Build customer relationships through a proper meet-and-greet Train the customer on proper maintenance using maintenance menus (reliability) Complete a thorough vehicle health check by doing a 27-point inspection (safety) Communicate effectively with the customer by giving feature/benefit presentations Let the customer decide, yes or no Follow up on customer-declined repairs Hold everyone accountable to the mission Build customer relationships through a proper meet-and-greet Train the customer on proper maintenance using maintenance menus (reliability) Complete a thorough vehicle health check by doing a 27-point inspection (safety) Communicate effectively with the customer by giving feature/benefit presentations Let the customer decide, yes or no Follow up on customer-declined repairs Hold everyone accountable to the mission

Desktop Support Technician

• Jul 2014 - Jul 2015

- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. - Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. - Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. - Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. - Package, test, deploy and update software. As well as create and maintain desktop and laptop images. Show less

Desktop Support

• Nov 2012 - Jul 2014

- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. - Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. - Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. - Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. - Package, test, deploy and update software. As well as create and maintain desktop and laptop images. Show less

Systems Analyst

• Oct 2011 - Oct 2012

-Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups -Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary -Applied OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary -Established network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls -Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. -Interpreted and/or discussed information with others, which involved terminology or concepts not familiar to many people; regularly provided advice and recommend actions involving rather complex issues Show less

Call Center

• Jun 2011 - Jul 2011

Computer Technician

• Oct 2007 - Apr 2009

- Configured new computers, networks, and entertainment systems - Provided technical support on-site, on phone, and in-store - Acquired skills with using multiple navigation systems to find job sites in remote areas - Offered software and hardware diagnostics and troubleshooting - Installed hardware upgrades and replacements - Assisted customers with advice for upgrades for overall satisfaction - Configured new computers, networks, and entertainment systems - Provided technical support on-site, on phone, and in-store - Acquired skills with using multiple navigation systems to find job sites in remote areas - Offered software and hardware diagnostics and troubleshooting - Installed hardware upgrades and replacements - Assisted customers with advice for upgrades for overall satisfaction