Operations Manager

• Oct 2019 - Present

Specialists in providing secured access door control for our corporate clients, and parking access control gates for hospitals and medical businesses. Parking access control barrier gates do a fantastic job of ensuring maximum safety for patients, staff and visitors. Combining parking access control with video surveillance systems.

Technical Services Manager

• Jul 2010 - Oct 2019

President

• Feb 2010 - Jul 2010

Technical Support Manager

• Dec 2008 - Jun 2009

Sielox is a leading manufacturer of Electronic Access Control Security Solutions.; Implemented and managed a new in-house VOIP PBX system with cost savings on average of fifty percent annually. Reduced overall call center overtime by thirty percent by rescheduling workflow based on call flow patterns. Migrated MS Exchange 2003 from a Small Business Server to a new dedicated server. Migrated Blackberry Enterprise Server from a Small Business Server to a new dedicated server. Planned and designed the organization's LAN network expansion. Upgraded and configured Microsoft Window server and installed network routers, cabling, and firewall. Assisted in the design and implementation of network enhancements and new technologies applied to the network. Monitored network operation and performance to maximize system performance and minimize network downtime. Maintained applicable virus protection agents on the network to insure application and user protection from virus attacks. Maintained and monitored the applicable network backup system clients and schedules to insure reliable network backups. Provided communication and support to users, Help Desk, and IT support groups. Provided application and vendor support. Managed Call Center and Technical Support Team, providing appraisals, recruitment, disciplinary actions and scheduling to provide continuous telephone support coverage. Developed and implemented training courses for business partners and product end users.

Industrial Technical Support and Training Manager

• Dec 2006 - Dec 2008

Assembled a winning team of application engineers, field service engineers and technical support specialists that propelled the industrial division's sales to increase over 100% the first year.Acknowledged for excellence in 2006 and 2007 when Metrologic's Service and Support department was ranked #1 by VSR Magazine in their annual survey.Managed the activities of the applications group and the customer service team responsible for orders and technical support, providing appraisals, recruitment, and disciplinary actions. Set group schedules and priorities to ensure optimum efficiency and rapid turnaround.Defined and implemented technical support processes, procedures and controls. Initiated corrective action for procedural, product, system, and process deficiencies. Served as liaison to customers to resolve problems and inquiries. Developed and delivered customer & internal product/system training on use and maintenance of systems. Acted as product and system expert supporting industrial applications, engineering, field technical support, sales, and tradeshows.

Industrial Product Support Manager

• Mar 1998 - Dec 2006

Manage the activities of the customer service team responsible for orders and technical support. Set group schedules and priorities to ensure optimum efficiency and rapid turnaround. Define and implement technical support processes, procedures and controls. Initiate corrective action for procedural, product, system, or process deficiencies. Serve as liaison with customers to resolve problems and inquiries. Develop and deliver customer & internal product/system training on use and maintenance of systems. Act as product and system expert supporting industrial applications, engineering, field technical support, sales, and tradeshows. Selected Contributions:Assembled a winning team of application engineers, field service engineers and technical support specialists that propelled the industrial division’s sales to increase over 100% the first year.Acknowledged for excellence in 2006 and 2007 when Metrologic’s Service and Support department was ranked #1 by VSR Magazine.

Technical Services Manager

• Sep 1995 - Mar 1998

Managed the daily activities of the service team responsible for orders and all aspects of technical support. Scheduled new installations and field service personnel and processed all RMAs. * Assembled a winning team of service professionals, expanding the department while keeping costs under budget and increasing profits over the previous year. * Achieved the highest customer service ratings in the history of the department by stressing the importance of customer responsiveness and overall quality of effort. * Dramatically improved turnaround time for serviced units from an average of 42 days to 16 days, by instituting innovative new procedures and guidelines worldwide. * Acknowledged for excellence by receiving 'Employee of the Month' and 'Employee of the Year 1996' awards.