Experience

Intact Technology

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• ITSM Senior Technical Consultant

  • Apr 2017 - Present



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Consultant V

  • Sep 2011 - Mar 2017

  Current Position

• Enterprise Technical Marketing Manager

  • Jan 2006 - Sep 2011

  Managing a group of technical engineers responsible for the Organization, logistics, content and presentation of Beta activities for the Corporate Service Manager software.Participated in design reviews, hands-on development, and testing for all products. Make technical decisions on software architectures and interfaces. Work with Marketing, Sales and Product Management departments to define roadmaps for future product.Managed the project schedules through five complete release cycles, including prototyping, design, development, testing, release, maintenance. Managed the department budget for salaries, hardware, software, training, and other expenses.Participated in technical sales calls and made presentations to numerous customers.Attended industry trade shows as a company representative; presented at user group meetings.Technical expertise in JavaScript, Crystal Reports, HTML, IIS, SQL Server, Oracle, IBM DB2, Apache, Tomcat, IBM WebSphere, Oracle (BEA) WebLogic, MS Office applications, MS Project. Technical Knowledge of Java and C++. Show less



Peregrine Systems

• Software Development
• 1 - 100 Employee

• Manager, Research and Development

  • Oct 1999 - Jan 2006

  Worked with both the Product and Development management teams to establish the Current Product Engineering group. Interface between Customer Support and Development (PDO) for the Service Management product line. Established initial Product Enablement organization within the corporation and established the processes and procedures for that organization. Provided Problem Management services to Customer Support and R&D organizations. Provided corrections to Service Management application issues, and issued Software Change Requests for correction in future product releases. Provided mentoring and training to Customer Support, Professional Services and Partners for the Service Management product line. Managed and assisted with the determination of what Software Change Requests would be applied to the Maintenance Releases and Patches for the Service Management Product line. Involved with the planning for and the implementation of the internally used Service Management system for tracking customer issues and the corrections that are done to the Service Management product. Show less

• Manager, Customer Support

  • Oct 1997 - Sep 1999

  Responsible for the establishment of the Level 2 organization in Peregrine Systems Customer Support. Managed a team of 3 who acted as the escalation point for customer issues that could not be resolved within a few days of being reported. Provided mentoring for both the Level 2 personnel and the Level 1 TSE's for the ServiceCenter products.

• Project Manager / Senior Technical Consultant

  • Sep 1992 - Sep 1997

  Responsible for delivery of complex implementations of Peregrine products for Fortune 500 corporations. Completed over 250 implementation during the 5 year period. Includes managing customer expectations, technical guidance, resource allocation, and budget management. Projects included Oracle data modeling for ServiceCenter conversions, technical supervision of programming staff for major government contracts, system optimization for several of Peregrine's largest customers. Responsibilities included on-site hands on implementation and support of large scale problem, inventory, change, and configuration management system. This included design and extensive coding of complex RAD applications, system tuning of UNIX operating systems, Ingres data repository, and network services. Show less



Spectrum Automation

• Co-Founder and Vice President Operations

  • Jan 1990 - Sep 1992

  One of three individuals responsible for the start up and day to day operations of an exclusive third party vendor for Peregrine Systems, Incorporated. By agreement, all employees are subcontractors to Spectrum Automation. Duties included, but not limited to the planning and assistance of Peregrine Systems software implementation. Including file organization; Conversion from former operating systems; Security group set up and control procedures specification development; Prototyping; Application engineering; Report development; Documentation development Customizing existing applications to meet customer requirements. Additional responsibilities include supporting installation by performance tuning; troubleshooting; classroom and one-on-one training of operators and programming staff; release to release upgrades. Show less



Peregrine Systems

• Software Development
• 1 - 100 Employee

• Technical Specialist / Systems Level Quality Assurance

  • Jan 1988 - Jan 1990

  Position began in the Customer Support Department as an Account Manager supporting customer installations. Was responsible for the installation and customization of the PNMS III network management software; training and support of clients and the company personnel in usage, customization and problem resolution. Subsequently was promoted to a Technical Specialist position with responsibilities to interface between Account Managers and the Development Staff; On-site customer support; limited Quality Assurance Testing. Promoted to the Quality Assurance position and was responsible for all Research & Development testing of system level changes. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Processing and Customer Service Manager

  • Oct 1976 - Dec 1987

  Responsible for the supervision of all operations and the implementation of the computerized support systems for; required national interaction with other military and civilian organizations; Research and development of prototype hardware and software systems; Troubleshooting and maintenance scheduling of hardware assets; Personnel supervision and performance evaluation; Customer support and scheduling of assets; Proposal development and specification analysis; Contact and service negotiations; Internal security procedures. Show less