Mike Peterse

Teamlead/Coördinator servicedesk & incident manager at Be IT (voorheen Xiphos Staffing)
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Contact Information
us****@****om
(386) 825-5501
Location
The Randstad, Netherlands, NL
Languages
  • English -
  • Dutch -
Skills

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Bio

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Credentials

  • Organizational Behavior Management Foundation
    APMG International
    Sep, 2021
    - Nov, 2024
  • ITIL 4 Strategist: Direct, Plan & Improve
    PeopleCert
    Aug, 2020
    - Nov, 2024
  • Scrum Master Certified (SMC)
    Scrum.org
    Dec, 2019
    - Nov, 2024
  • ITIL 4 Foundation Level
    PeopleCert
    May, 2019
    - Nov, 2024
  • PRINCE2® Foundation Certification Training
    EXIN
    Nov, 2015
    - Nov, 2024
  • ITIL OSA
    Global Knowledge
  • ITIL v3 Foundation Level
    Global Knowledge
  • Kepner & Tregoe foundation
    ITpreneurs

Experience

  • Be IT
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Teamlead/Coördinator servicedesk & incident manager
      • Mar 2017 - Present

  • InWork B.V.
    • Netherlands
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Young IT Professional
      • Oct 2012 - Feb 2017

  • ING
    • Netherlands
    • Banking
    • 700 & Above Employee
    • Team Lead
      • Jul 2016 - Nov 2016

      Making sure that the planning department keeps running as it should without issues and complications. - coordinating / coaching colleagues.- sitting in on team meetings with project leaders and managers.- helping out with the planning of colleagues of ING for there laptop migration via phone or mail. Making sure that the planning department keeps running as it should without issues and complications. - coordinating / coaching colleagues.- sitting in on team meetings with project leaders and managers.- helping out with the planning of colleagues of ING for there laptop migration via phone or mail.

  • Capgemini
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Champion Servicedesk Public
      • Oct 2014 - May 2016

    • Servicedesk Agent
      • Oct 2013 - Oct 2014

      Providing first and second line support for mulitple colleges spread around the country with as extra customers; Kadaster and Ministerie van Volksgezondheid, Welzijn en Sport

  • SysCare
    • Junior Consultant
      • Sep 2010 - Jun 2012

Education

  • ROC van Amsterdam
    MBO 4 Systeembeheer, ICT
    2011 - 2012
  • ROC van Amsterdam
    MBO 3 Beheer, ICT
    2007 - 2010

Community

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