Mike Pemberton
General Manager at DoubleTree by Hilton Binghamton- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Hilton Doubletree GM
-
Experience
-
DoubleTree by Hilton Binghamton
-
United States
-
Hospitality
-
1 - 100 Employee
-
General Manager
-
Jul 2015 - Present
Oversee 207 room full service, newly-franchised hotel with 35,000 sq feet of meeting and banquet space. We offer a premium athletic facility with indoor salt water lap pool, personalized training, and an assortment of exercise classes. The Bistro Restaurant has a newly developed tapas-style menu, offering farm-to-fork, gourmet options with an adjacent full-service lounge. Our Sports Bar offers casual dining with plenty of TVs for your enjoyment. Success through my leadership: -Our SALT scores are rated in the top 5% of Doubletree hotels nationwide. -We have increased gross revenue 10% over previous year. -We achieved 74% flow-through in operating budget. I presently serve on the Broome County Chamber of Commerce as a board member, and chairperson of the newly established Tourism Committee. As a member of the New York State Hospitality and Tourism Association, I have created and serve as president of the section representing the Southern Tier, namely the Greater Binghamton Hospitality and Tourism Association.
-
-
-
Inntel Hospitality Management
-
Ithaca, New York Area
-
Principal Consultant
-
Apr 2015 - Jul 2015
Interim General Manager for two hotel properties- 1 franchised full service, 1 independent limited service- both with large meeting facilities. Recommended areas for improved operations, developed staff and fostered team work ethic. Interim General Manager for two hotel properties- 1 franchised full service, 1 independent limited service- both with large meeting facilities. Recommended areas for improved operations, developed staff and fostered team work ethic.
-
-
-
CrestHill Suites
-
United States
-
Hospitality
-
1 - 100 Employee
-
Corporate Director of Operations
-
Jan 2002 - Aug 2014
See Resume: (partial only) Corporate Director of Operations CrestHill Suites, LLC 2002 to 2014 Determine short and long term strategy and manage overall operations for full service, select service and resort hotels. CrestHill Suites hotels are located in Syracuse NY, Albany NY, & Wichita KS. The Microtel is located in Watertown NY, and the full service resort, Woodbound Inn at the Lake, is located in Jaffery NH. The total number of rooms managed were 431, total staff of 135 and total annual revenue exceeding $9 million. Leadership Competencies Capital Budgeting & Expense Management Monthly and annual forecasting Talent acquisition and development Corporate Branding Employee relations at all organizational levels Problem solving Planning and Operations Strong communication skills Attention to detail Customer relation expertise Superior Leadership ability Key Accomplishments: • Achieved above 100% star index in a very competitive environment as an independent hotel company boasting a market penetration averaging over 9%. • Achieved GOP well above industry standards; 56.7% in Syracuse, 55.7% in Albany, 57.6% in Wichita and 69.3% at the Microtel by negotiating with vendors & incentivizing our GM’s while maintaining standards. • Implemented sales program which increased local negotiated market by 45%. Recruited and hired strong sales team at each hotel to develop and implement multiple level selling strategies. • Increased repeat guest visits by 85%- “When you stay at a CrestHill, you are destined to come back”. • Created Revenue Management position for rate optimization at each location increasing consortia revenue over 100%. • Continued to train and mentor General Managers on performance to meet CHS goals and objectives resulting in bottom line net growth of 6%. Adjunct Professor, Syracuse University for 6 years, (Hospitality Program), Syracuse, NY. from 2006 to 2012.
-
-
-
Radison Plaza Hotel
-
Syracuse, NY
-
General Manager
-
Jan 2000 - Dec 2002
See Resume: General Manager, Radisson Plaza Hotel Syracuse, NY Dec.1999 to Jan 2002 Overall management of 602-room major convention/corporate hotel built in 1922 (member of Historical Hotels of America) with 38,000 sq. ft. of meeting space and 100,000 sq. ft. of retail space, 2 restaurants and bars. Total revenue $15,000,000; $11,000,000 room revenue; $3,500,000 food & beverage, and $500,000 in retail space. Key Accomplishments: • Lowered payroll percentage from 43% to 25.6% without sacrificing service. • Improved morale and employee retention through incentives, accountability, and hands-on management style. • Lowered overall expenses through re-implementing the PO system and instituting the standard accounting principles which achieved a GOP of 57% up from the mid 40’s. • Developed a $25,000,000 renovation plan for hotel. • Developed strong group sales department to compensate down turn in corporate demand increasing sales by 35%. • Successfully negotiated with 2 labor unions resolving conflict and increase employee morale.
-
-
-
MCP Consulting Group Ltd.
-
United Kingdom
-
Business Consulting and Services
-
1 - 100 Employee
-
President
-
1999 - 2001
See Resume: President/Senior Consultant MPA Consulting, New Milford, CT Jan 1998 to Dec 1999 Consulting company providing services focused on customer designed Educational Seminars, strategic Business Development and Operational/Sales and Marketing strategies for Hotels/Conference Centers and Resorts. Key Accomplishments: • Developed and implemented an educational program (Operational & Procedural training) for Sato Travel resulting in a quarterly assignment offer. • Developed a strategic plan for a CT limousine company that would lower cost and expand business. Cost decreased 15% and doubled the size of the company. • Conducted an educational program for 2 software companies breaking into the hotel marketplace.
-
-
-
Various Company Names
-
Various Locations
-
Various Titles
-
1975 - 1998
Adjunct Professor, Syracuse University for 6 years, (Hospitality Program), Syracuse, NY. from 2006 to 2012. Regional Sales Director – Harrison Conference Services. This was the largest conference center company in the world. They were purchased by Starwood Hotels. My territory was NYC, CT, FL, & Chicago from 1996 to 1998 President - MCP Enterprises, LTD. Owner-Operator of a full service management company overseeing a 383 room resort in the Catskills, NY called Villa Roma and 3 Howard Johnson Hotels in Southern CA. from 1984 to 1996. Adjunct Professor, Manchester College for 3 years, (Hotel program), Manchester, CT. from 1984 to 1987. Vice President Sales & Marketing – Lexington Hotel Suites, Dallas TX. 25 hotels from1982 to 1984. These hotels were located from TX to CA. Director of Sales for Hilton Inns. – Albuquerque, NM, Birmingham, AL, Huntsville, AL, Little Rock AR, & Dallas, TX. Each hotel ranged from 250 to 300 rooms. From 1979 to 1982. General Manager – Holiday Inn, Jackson, TN. 2 years…late 70’s’. Hyatt Hotel in mid-late 70’s. Hired for their first management training program of a 550 room resort hotel in Miami, FL mid 70’s.
-
-
Education
-
Indiana State University of Evansville
Business Administration and Management, General -
Northwood Institute
Hospitality Administration/Management
Community
