Experience

Office of the Police and Crime Commissioner for Hampshire and Isle of Wight

• United Kingdom
• Public Safety
• 1 - 100 Employee

• Head of Estates & Facilities Management

  • Nov 2021 - Present



CBRE Global Workplace Solutions (GWS)

• United States
• Real Estate
• 700 & Above Employee

• Account Manager

  • Mar 2021 - Nov 2021

• Regional Operations Manager

  • Jul 2017 - Mar 2021



Carillion

• United Kingdom
• Facilities Services
• 700 & Above Employee

• FM Operations Manager

  • Jul 2014 - Jul 2017

• National Engineering Manager

  • Jan 2013 - Jul 2014

  Working as part of the Senior Management Team I have operational responsibilities for maintenance and fabric strategic suppliers supporting properties around the UK.

• Facilities Manager

  • Jul 2011 - Jan 2013

  Facilities Manager for British Gas, Dorset House in central Southampton. We act as the Managing Agents for 6 main services and provide TFM services for various other facilities provisions. Responsible for budget control, H&S, Waste and Energy Performance alongside day to day management of the Building and Facilities Team on site at Southampton and also a limited number of other colleagues at some smaller sites including cleaning, catering and security services. I also have an additional responsibility to assist the delivery of M&E services through 2 key Centrica suppliers across other sites through England and Wales, mainly comprising of technical assistance and sense checking of proposals as well as driving customer service through the suppliers own management structure. Concluded the role by successfully closing the building on behalf of the client including all dilapidation and clearance activities as well as attending formal handover of the property to the landlord on behalf of the customer. Show less

• Account Manager

  • Jan 2011 - Jul 2011

  Responsible for day to day management of several National Mobile Service backed contracts from London to NewcastleResponsible for contract renewal, retention and alterationResponsible for Profit & Loss management, WIP, Financial Forecasting, Growth and Debt Management Responsible for managing and enforcing Health and Safety standards across sites through the National Mobile Service teamSingle point of contact for clients, dealing with queries from service delivery matters to contractual changes and project worksResponsible for project works from estimation to completionContract review and selectionReport accounts monthly to the Customer Business Director Show less

• Service Delivery Manager

  • May 2009 - Dec 2010

  Responsible for the day to day management of a mobile engineering team comprising of circa 100 engineers and 7 managing supervisors across London and the South East of EnglandResponsible for the effective implementation of two management restructures (redundancy) within the engineering team Involved in Business Process ReviewsDesigned a restructure model preparing for the introduction of new IT Software systems for work load and SLA managementThorough knowledge and understanding of the front line service business and tradesOverhead Budget Management - Training/Tools expenditure Compliance Management - Safe Gas/F Gas/NICEICAttrition Management - Resource/People Retention and DevelopmentResponsible for recruitment of skilled labourPersonal Development Plans - Implementation, review and mentoring. Vehicle Fleet Management - Cost and SuitabilitySenior Management level reporting - Headcount, matrix performance figures Show less

• Contract Supervisor

  • May 2007 - Apr 2009

• Key Account Coordinator

  • Jan 2005 - May 2007