Mike Odell MBA FCILA FCII ACIPD

Senior Insurance Professional Apprenticeship Coach at Davies Learning Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Haywards Heath, England, United Kingdom, UK

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5.0

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Daved Sanders

Mike has provided guidance and support to me in our work together for The Chartered Insurance Institute. His knowledge and expertise in training is valued and proved beneficial.

Bethany Starling

Mike is committed to his work and has an eye for detail. He has excellent skills in training and development and fantastic interpersonal communication skills.

Tony Palmieri

I worked with Mike as the Apprenticeship training provider for GAB Robins, where he was instrumental in setting up and facilitating the training programme for existing staff and recruitment of Apprentices into the company over a number of years. Mike was amongst the first people in the insurance industry to recognise the benefits of having an apprenticeship programme for his existing staff as well as recruiting school and college students into the organisation as the next generation of adjusters .

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Experience

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Senior Insurance Professional Apprenticeship Coach
      • Mar 2020 - Present

    • Managing Director
      • Jun 2013 - Present

      The primary focus of the business comprises: Property and Business Interruption claims consultancy Development and delivery of insurance technical, regulatory and management development face to face training Assessment and development of professional qualifications and apprenticeships On-Iine learning facilitation and programme development . The primary focus of the business comprises: Property and Business Interruption claims consultancy Development and delivery of insurance technical, regulatory and management development face to face training Assessment and development of professional qualifications and apprenticeships On-Iine learning facilitation and programme development .

    • Head of Training & Development
      • Jun 2004 - May 2013

      Appointed to this newly created role to guide the strategic development and management of the Training & Development function in response to the new regulatory environmentCreation and implementation of innovative and effective training plans, programmes, courses and materials, using multi-channel delivery models Engagement with senior stakeholders to clarify training and development needs for each business unitDelivering significant enhancements to GAB Robins’ Learning and Development activities including:o Design and delivery of ILM accredited Level 3 / Level 5 management development programmeso Design and delivery of a graduate scheme in collaboration with Financial Services Skills Council o Selection, implementation and management of e-learning platform, EYE Know.bizo Introduction of the UK Ofqual-accredited Edexcel BTEC Level 3 Diploma in Insurance Claims HandlingPlayed a key role in securing the Investors in People Bronze Award in 2013,Collaborating with clients and industry bodies to develop and deliver new training initiatives and examination frameworks, e.g. working with CILA to introduce the three level accreditation systemProcurement and management of outsourced training contracts Show less

    • Risk & Compliance Director
      • Jun 2003 - May 2004

      Seconded to this interim role to assess the implications of the newly regulated insurance market, guiding GAB Robin’s interpretation of and response to new legal requirementsCollaborated with the Senior Technical Director, Operations Managers and the senior management team to determine the Group’s response and resulting actions including training strategyHaving identified the need to evidence GAB Robins UK’s technical capability, I was appointed to a new role managing the implementation of this task Show less

    • Customer Service Director
      • Sep 1997 - Jun 2003

      Developed and managed the in-house technical customer service capability for GAB Robins UK personal lines insurance business, implementing measures to ensure proactive claims handling.

  • GAB Robins UK Ltd.
    • Brighton, United Kingdom
    • Divsional Manager
      • Dec 1995 - Apr 1997

  • Crawford Brocklehursts
    • North West UK and Brighton United Kingdom
    • Regional Manager/Branch Manager/Loss Adjuster
      • Mar 1985 - Dec 1995

Education

  • University of Brighton
    Master of Business Administration - MBA
    1997 - 2020
  • Learning & Performance Institute
    Certificate in Online Learning Facilitation, Creation and delivery of online learning programmes/webinars
    2018 - 2019
  • Focus Professional Training
    Training Assessment and Internal Quality Assurance Award (TAQA) & Preparing to Teach in The Lifelong, Training and Assessment Accreditation
    2013 - 2013
  • Chartered Institute of Personnel & Development
    Associate CIPD (ACIPD)
    2011 - 2012
  • University of Brighton
    Master of Business Administration (MBA), Operations Management People and Process
    1997 - 2000
  • Chartered Insurance Institute
    Fellow of the CII (FCII)
    1991 - 2000
  • Chartered Institute of Loss Adjusters
    Fellow of CILA (FCILA)
    1988 - 1993
  • European Federation of Loss Adjusting Experts
    Member of FUEDI
    1988 - 1993

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