Co-Owner

• 2016 - Present

Manages backend operations for two franchise locations including analyzing sales performance, tracking cash flow, creating and administering budgets, and implementing process improvements. Engages in strategic planning to drive efficiency, grow revenue, and expand customer base. • Researched and selected site locations, negotiated leases, and established business services. • Processes all accounts payable and receivable to ensure accurate financial records. • Collaborates with staff and customers to improve customer experiences. Show less

Vice President/Treasurer/General Manager

• 1998 - Present

Launched ATM sales and service company as one of five partners capitalizing on a new business venture in an underserved market. Spearheads sales, service, installation and removal of equipment, vendor relations, compliance, marketing, and finance. • Grew business from 5 ATMs to more than 200 ATMs providing both permanent and temporary placement of machines based on client needs. • Analyzes market to identify product placement opportunities and expand regional footprint; negotiates merchant agreements and provides detailed contracts outlining service agreements. • Manages vendor relations to ensure adherence to performance specifications and contract terms. • Partners with sponsor banks and merchants to protect against money laundering and other criminal activity; performs extensive background checks and due diligence to mitigate risk. • Verifies compliance with local, state, and federal regulations governing cash services. • Trains contract staff and armored car companies on how to properly load and settle machines. • Procures new equipment and updates existing machines to ensure all equipment is operating correctly. • Devises targeted marketing initiatives to increase brand awareness and secure new business. • Generates daily, weekly, and monthly sales and expense reports; leverages data to forecast sales and identify areas for improvement. • Reviews daily service reports to monitor ATM performance and perform necessary maintenance in a timely manner. Discreetly repairs machines to minimize business disruption. • Advises business partners on local and national business as well as consumer and governmental factors impacting business management and operations. Show less

Project Manager/Technology Sales

• 2006 - 2010

Developed and evaluated market strategies to drive sales of mass communication equipment to local and state governments in Maryland as well as institutes of higher education. Created competitive pricing strategies balancing customer needs with company profitability. • Directed full project scope from prospecting, pricing, and contract negotiation to installation, testing, and maintenance. • Created engaging marketing initiatives through direct mail, email, and online platforms to increase demand generation and deliver a roadmap outlining additional product offerings. Show less

General Manager

• 1994 - 1998

Senior Project Manager

• 1992 - 1994

Manager; Deli, Catering, & Gourmet Sales

• 1983 - 1989