Mike Narsia

Technical Support Team Lead at Far Out Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Tbilisi, Georgia, GE

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Bio

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Credentials

  • AWS Solutions Architect Associate
    New Horizon
    Jul, 2022
    - Nov, 2024
  • Datacenter Infrastructure
    Scale Computing
    May, 2022
    - Nov, 2024
  • VMware Certified Professional - Data Center Virtualization 2022
    VMware
    May, 2022
    - Nov, 2024
  • Virtualization VMware vSphere (VCP-DCV)
    New Horizon
    Jan, 2022
    - Nov, 2024
  • Parallels RAS - Technical Professional
    Alludo
    May, 2023
    - Nov, 2024
  • Parallels RAS - Technical Professional Advanced
    Alludo
    May, 2023
    - Nov, 2024

Experience

  • Far Out Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Team Lead
      • Mar 2023 - Present

    • Tier 2 Support
      • Mar 2022 - Apr 2023

      - Supervise an array of technical projects related to composition, maintenance, and support.- Providing the second level of backing to the end-users by handling service requests that have been escalated by lower tiers.- Develop solutions for network, desktop, and server problems

  • FINCA Impact Finance
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Global Infrastructure Administrator
      • May 2022 - Present

    • Global Microsoft 365 Administrator
      • Aug 2021 - May 2022

      - Maintaining a comprehensive technical understanding of all aspects of Office 365- Exchange Administration- Federation Services and Single Sign-On (SSO)- Domain Name Systems (DNS)- Microsoft DirSync and AD integration- Active Directory Federation Services (ADFS)- SharePoint Administration- Strong understanding of day-to-day functionality in Microsoft services like Skype, Lync, Yammer, One Drive, etc.- PowerShell

  • itgroup®
    • Georgia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Information Technology Specialist
      • Mar 2013 - Feb 2022

      - Installation and maintenance of all systems within a client’s digital environment - Performing routine audits of systems and software - Configuration and troubleshooting of server and desktop hardware - Designing, implementing, and managing Active Directory - Implementing group policy to manage users, computers, and servers - Manage VMware & Hyper-V Virtualization infrastructure - Manage client’s network - Implementing monitoring software PRTG - VOIP Services - Hosting and Email Services (DirectAdmin, cPanel, Gsuite, Office 365) - Disaster Recovery via Veeam Backup & Replication Show less

  • ALOG Georgia
    • Georgia
    • Truck Transportation
    • 1 - 100 Employee
    • IT Specialist
      • Apr 2014 - Feb 2020

      -Make recommendations about the purchase of technology resources -Configure & manage Microsoft Server 2008 -Installing hardware/software systems -Detect and resolve hardware or software issues -Offering remote technical support -Make recommendations about the purchase of technology resources -Configure & manage Microsoft Server 2008 -Installing hardware/software systems -Detect and resolve hardware or software issues -Offering remote technical support

Education

  • Georgian Technical University
    Information Technology
    2009 - 2013
  • GRENA (Georgian Research and Educational Network Association)
    CCNA
    2011 - 2012

Community

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