Experience

UNIVERSITY HOSPITAL AT STONY BROOK

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Technology Support Analyst

  • Apr 2018 - Present

  • Manage multiple Mobile Device Management platforms (MobileIron/JAMF) to secure all mobile devices wirelessly • Configure mobile devices and phones (iOS and Android) to operate functionally in a secure environment • Engineer streamlined deployments for MacBooks and iMacs • Resolve incidents that have been escalated past support levels 1-3 and tend to VIP Administration • Enforce security policies on both mobile and desktop devices as initiated from the Security group and Leadership • Coordinate all logistics for mass device rollouts while ensuring accounts/password creation was handled securely • Evaluate new software for the environment and write proposals/justifications to management and purchasing • Document equipment rollout procedures and end-user guides for DIY configuration • Adjust workflow as needed to provide best productivity and support to end-users while prioritizing issues Show less



Stony Brook University Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Desktop Support Analyst

  • Jul 2013 - Apr 2018

  •Manage and organize SharePoint knowledge base for the department•Coordinate roll outs and go-lives for equipment in critical departments that require minimal downtime•Pilot and test new equipment to determine if it could be a practical solution to be used house wide•Configure mobile devices to operate functionally in a secure environment•Work off shifts to meet the needs of various departments•Work On-call for a weekly period with 24/7 availability to come in and resolve emergencies•Participate in weekly conference calls with project management before and after a project is finished•Provide knowledge transfers to the Help Desk in order to resolve issues at first point of contact•Document detailed information for deployed and surplus equipment•Escalate programming issues within hospital applications to vendors and work with them to resolve•Assist networking department in identifying and resolving issues with Wi-Fi signal and network jacks Show less

• Desktop Support Analyst

  • May 2008 - Jul 2013

  •Provided technical support to end users on site and over the telephone•Documented in all tickets, the solution to an issue as well as steps to prevent known problems•Operated daily through a help desk ticketing system as well as through direct requests•Worked with remote desktop support software to fix and maintain computers while being off site•Deployed new and relocated existing systems throughout the hospital as needed•Worked in Active Directory to obtain proper computer naming scheme•Replaced bad hardware components of various computer systems efficiently to ensure workflow•Imaged hard drives when needed through Symantec Ghost•Worked close with networking team to troubleshoot issues involving network jacks & share drives•Quickly responded to high priority situations requiring to work either early or late to complete task•Supported a wide array of departmental software necessary to the job including upgrades /training•Provided support for Blackberry mobile phones including assistance in installing mobile software•Responded to VIP and executive staff immediately for any requests needed (Director’s Suite)•Provided support for Apple tablets and other platforms Show less