Experience

Alpha Omega Construction Group Inc.

• United States
• Construction
• 100 - 200 Employee

• Division Manager

  • Jan 2018 - Present



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Divisional Operations Manager

  • Sep 2014 - Nov 2017

  Responsible for Sales and Installation functions and job processes supporting the Midwest DivisionEstablished and manage teams responsible for customer service and total job movement from sale to completion.Responsible for ensuring service levels and metrics are met to maintain superior levels of service for both internal and external customers and vendors.Manage and develop key process improvements, margin protection, and support change management in compliance with Company initiatives and Core Values.



THD

• Canada
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Branch Installation Manager

  • Nov 2005 - Sep 2014

  Responsible for managing all installation functions and job processes for Roofing, Siding and Windows in a given market. 6 years in the Chicago market and 3 years in the Atlanta market.Responsible for ensuring all jobs are completed on a timely basis, all customers receive superior customer service, and the Branch exceeds Installed Revenue Plan and Margin Contributions.Responsible for recruiting, hiring, training, and managing all Installation Services Managers, Field Inspectors, Project Coordinators, and Branch Coordinators.Responsible for resolving customer affairs issues or other customer service issues.Responsible for recruitment and management of all installers to ensure 100% of Backlog is installed monthly through quality installations.

• District Pro Sales Manager

  • Sep 2002 - Nov 2005

  Established and maintained the Standards of the Pro Program in all 14 Stores in the District by working closely with the District Manager, Store Managers, Assistant Store Managers and Vendors.Results -The District exceeded Sales and Credit goals for 2 years in a row.Established and maintained a Portfolio of Accounts to ensure customer satisfaction and repeat sales. Established relationships with Pro Customers and National Accounts in the District as their Key Point of Contact. Established relationships with our Vendors and Home Depot Companies to work as business partners in servicing the Pro Customers. Managed and Developed each Pro Department Supervisor as a Sales Manager to ensure a high level of service by the Pro Associates to their customers. Managed each Pro Teams\' short and long term goals and held all associates accountable to the Pro Metrics.

• Associate/ Department Supervisor

  • Jun 2000 - Sep 2002

  Performed as a Millwork Associate as was promoted to Department Supervisor for Millwork and the Pro Desk. Responsible for executing the Pro Program in the store, establishing and maintaining customer satisfaction to earn repeat sales. Established and monitored each associate\'s short and long term goals and held them accountable for sales, service and performance. Established relationships with Key Vendors, Home Depot Credit Services, and Home Depot Companies to work as business partners in servicing our Pro Customers.The Pro Desk was #1 in the Company for Sales and Execution.