Mike Motoda
Director, Production Services at 505 Games- Claim this Profile
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Bio
LinkedIn User
I've personally known Michael since 1998 when we first worked together in Quality Assurance at Interplay. In a short time, he rose up to become Director of QA and rightfully so. Michael showed knowledge, passion, poise and fair, while managing multiple testers and projects, as well as himself. His actions and how he carried himself became the benchmark for all within the division. Shortly thereafter in 2002, he and I worked together on the Production side of Game Development at THQ, where Michael shined further. His praise from external clients equaled those working by Michael's side as a Producer with attention to detail, managing difficult timelines and budgets, as well as going above and beyond on a daily basis to bring out the best in the product. Through a successful career, being a part of major corporations and an impressive titles on his resume, Michael continues to exemplify what is best in a leader... rising the team to the occasion... having their back.. encouragement.. flexibility... attention to detail... and delivering the best at all times. He is the Leader you want for all projects all the time. He is an incredible asset and I would work with him again any day, any time.
Scott Johnson
Michael Motoda is a determined, hard working individual who will accomplish any goal placed in front of him. He has a top notch skill set stemming from his years working in all aspects of the game industry, be it as a QA tester, Associate Producer or as directer of a giant multinational QA group, where I had the privilege of working for him. Michael works very well under stressful situations and small timeframes to accomplish even the most difficult of tasks and is willing to dedicate himself to whatever set of tasks placed in front of him to ensure that the job is done correctly. Mike not only has an incredibly strong professional skill set, but he genuinely cares about the people he works with and does what he can to help his employees to develop and further their skill sets and professional goals to ensure that the team he is working with grows. Mike leaves every team better of than they were before he came. Rarely does someone come across an individual who is the best at what they do and as beloved to their employees as Michael Motoda. Michael serves as an inspiration for those of us who have worked with him. He would be a great asset to any team which any of his colleagues would heartily agree.
LinkedIn User
I've personally known Michael since 1998 when we first worked together in Quality Assurance at Interplay. In a short time, he rose up to become Director of QA and rightfully so. Michael showed knowledge, passion, poise and fair, while managing multiple testers and projects, as well as himself. His actions and how he carried himself became the benchmark for all within the division. Shortly thereafter in 2002, he and I worked together on the Production side of Game Development at THQ, where Michael shined further. His praise from external clients equaled those working by Michael's side as a Producer with attention to detail, managing difficult timelines and budgets, as well as going above and beyond on a daily basis to bring out the best in the product. Through a successful career, being a part of major corporations and an impressive titles on his resume, Michael continues to exemplify what is best in a leader... rising the team to the occasion... having their back.. encouragement.. flexibility... attention to detail... and delivering the best at all times. He is the Leader you want for all projects all the time. He is an incredible asset and I would work with him again any day, any time.
Scott Johnson
Michael Motoda is a determined, hard working individual who will accomplish any goal placed in front of him. He has a top notch skill set stemming from his years working in all aspects of the game industry, be it as a QA tester, Associate Producer or as directer of a giant multinational QA group, where I had the privilege of working for him. Michael works very well under stressful situations and small timeframes to accomplish even the most difficult of tasks and is willing to dedicate himself to whatever set of tasks placed in front of him to ensure that the job is done correctly. Mike not only has an incredibly strong professional skill set, but he genuinely cares about the people he works with and does what he can to help his employees to develop and further their skill sets and professional goals to ensure that the team he is working with grows. Mike leaves every team better of than they were before he came. Rarely does someone come across an individual who is the best at what they do and as beloved to their employees as Michael Motoda. Michael serves as an inspiration for those of us who have worked with him. He would be a great asset to any team which any of his colleagues would heartily agree.
LinkedIn User
I've personally known Michael since 1998 when we first worked together in Quality Assurance at Interplay. In a short time, he rose up to become Director of QA and rightfully so. Michael showed knowledge, passion, poise and fair, while managing multiple testers and projects, as well as himself. His actions and how he carried himself became the benchmark for all within the division. Shortly thereafter in 2002, he and I worked together on the Production side of Game Development at THQ, where Michael shined further. His praise from external clients equaled those working by Michael's side as a Producer with attention to detail, managing difficult timelines and budgets, as well as going above and beyond on a daily basis to bring out the best in the product. Through a successful career, being a part of major corporations and an impressive titles on his resume, Michael continues to exemplify what is best in a leader... rising the team to the occasion... having their back.. encouragement.. flexibility... attention to detail... and delivering the best at all times. He is the Leader you want for all projects all the time. He is an incredible asset and I would work with him again any day, any time.
Scott Johnson
Michael Motoda is a determined, hard working individual who will accomplish any goal placed in front of him. He has a top notch skill set stemming from his years working in all aspects of the game industry, be it as a QA tester, Associate Producer or as directer of a giant multinational QA group, where I had the privilege of working for him. Michael works very well under stressful situations and small timeframes to accomplish even the most difficult of tasks and is willing to dedicate himself to whatever set of tasks placed in front of him to ensure that the job is done correctly. Mike not only has an incredibly strong professional skill set, but he genuinely cares about the people he works with and does what he can to help his employees to develop and further their skill sets and professional goals to ensure that the team he is working with grows. Mike leaves every team better of than they were before he came. Rarely does someone come across an individual who is the best at what they do and as beloved to their employees as Michael Motoda. Michael serves as an inspiration for those of us who have worked with him. He would be a great asset to any team which any of his colleagues would heartily agree.
LinkedIn User
I've personally known Michael since 1998 when we first worked together in Quality Assurance at Interplay. In a short time, he rose up to become Director of QA and rightfully so. Michael showed knowledge, passion, poise and fair, while managing multiple testers and projects, as well as himself. His actions and how he carried himself became the benchmark for all within the division. Shortly thereafter in 2002, he and I worked together on the Production side of Game Development at THQ, where Michael shined further. His praise from external clients equaled those working by Michael's side as a Producer with attention to detail, managing difficult timelines and budgets, as well as going above and beyond on a daily basis to bring out the best in the product. Through a successful career, being a part of major corporations and an impressive titles on his resume, Michael continues to exemplify what is best in a leader... rising the team to the occasion... having their back.. encouragement.. flexibility... attention to detail... and delivering the best at all times. He is the Leader you want for all projects all the time. He is an incredible asset and I would work with him again any day, any time.
Scott Johnson
Michael Motoda is a determined, hard working individual who will accomplish any goal placed in front of him. He has a top notch skill set stemming from his years working in all aspects of the game industry, be it as a QA tester, Associate Producer or as directer of a giant multinational QA group, where I had the privilege of working for him. Michael works very well under stressful situations and small timeframes to accomplish even the most difficult of tasks and is willing to dedicate himself to whatever set of tasks placed in front of him to ensure that the job is done correctly. Mike not only has an incredibly strong professional skill set, but he genuinely cares about the people he works with and does what he can to help his employees to develop and further their skill sets and professional goals to ensure that the team he is working with grows. Mike leaves every team better of than they were before he came. Rarely does someone come across an individual who is the best at what they do and as beloved to their employees as Michael Motoda. Michael serves as an inspiration for those of us who have worked with him. He would be a great asset to any team which any of his colleagues would heartily agree.
Credentials
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V3 Foundation Certified in IT Service Management
ITILJul, 2013- Nov, 2024
Experience
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505 Games
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United States
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Entertainment
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100 - 200 Employee
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Director, Production Services
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Jul 2022 - Present
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Sr. Manager, Production Services
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May 2015 - Aug 2022
Management and oversight of QA, Localization, Submissions, Ratings, and Customer Support functions, with a focus on process improvements, efficiency, cost tracking/control, and providing a high level of service and visibility to the Production and Brand groups. Prior responsibilities and achievements: Deliver cloud-based desktop & mobile customer support solutions for 505's entire range of products, driving down overall ticket volume by 25-50% since May 2015. Currently… Show more Management and oversight of QA, Localization, Submissions, Ratings, and Customer Support functions, with a focus on process improvements, efficiency, cost tracking/control, and providing a high level of service and visibility to the Production and Brand groups. Prior responsibilities and achievements: Deliver cloud-based desktop & mobile customer support solutions for 505's entire range of products, driving down overall ticket volume by 25-50% since May 2015. Currently delivering 95%+ knowledge base and forum deflection, 90%+ CSAT service feedback, and exceptional NPS metrics (30+ points above global SM average). Manage local and outsource vendor support solutions across a variety of ticket channels (web, email, social, phone). Lead, mentor, and empower CSRs to confidently deliver top-quality customer support with minimal reliance on PFRs and escalation. Successfully drive and execute the long-term CS strategy as part of the overall mission and goals of 505 Games. Company History: Customer Support Manager: July 2016-May 2017 Customer Support Supervisor: May 2015-June 2016
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Nike
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United States
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Retail
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700 & Above Employee
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Expert QA Engineer / Automation Lead
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Mar 2013 - Nov 2013
Manage Nike's strategic vision for software automation in the SAP and non-SAP application space across all functions. Lead automation engineering team while partnering with global geographies and businesses to align on software testing initiatives. Research and implement third party testing tools and automation accelerators to increase departmental return on investment. Develop complete strategic plan for testing and automation through the 2016 fiscal year. ITIL V3… Show more Manage Nike's strategic vision for software automation in the SAP and non-SAP application space across all functions. Lead automation engineering team while partnering with global geographies and businesses to align on software testing initiatives. Research and implement third party testing tools and automation accelerators to increase departmental return on investment. Develop complete strategic plan for testing and automation through the 2016 fiscal year. ITIL V3 Foundation Certified in IT Service Management (July 2013) Show less Manage Nike's strategic vision for software automation in the SAP and non-SAP application space across all functions. Lead automation engineering team while partnering with global geographies and businesses to align on software testing initiatives. Research and implement third party testing tools and automation accelerators to increase departmental return on investment. Develop complete strategic plan for testing and automation through the 2016 fiscal year. ITIL V3… Show more Manage Nike's strategic vision for software automation in the SAP and non-SAP application space across all functions. Lead automation engineering team while partnering with global geographies and businesses to align on software testing initiatives. Research and implement third party testing tools and automation accelerators to increase departmental return on investment. Develop complete strategic plan for testing and automation through the 2016 fiscal year. ITIL V3 Foundation Certified in IT Service Management (July 2013) Show less
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THQ
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United States
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Computer Games
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200 - 300 Employee
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Director, Quality Assurance
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Mar 2010 - Jan 2013
Oversee day-to-day operation and long-term planning for THQ’s three North American testing facilities, totaling approximately 300 employees at peak, with Outsource support from our oversea partners in India. Manage a $15 million annual operating budget, covering staffing wages, project allocations, facility expenses, hardware & software purchases, training initiatives, in-house engineering & 3rd-party tools, employee travel, customer service, vendor PO processing, and capital… Show more Oversee day-to-day operation and long-term planning for THQ’s three North American testing facilities, totaling approximately 300 employees at peak, with Outsource support from our oversea partners in India. Manage a $15 million annual operating budget, covering staffing wages, project allocations, facility expenses, hardware & software purchases, training initiatives, in-house engineering & 3rd-party tools, employee travel, customer service, vendor PO processing, and capital expenditures. Successfully launched two full-time testing facilities in Phoenix (2007) and Montreal (2010), both of which were fully staffed and trained within their first year. Responsible for principle testing of all of the company’s key releases, with an exceptional level of team performance, high morale, and testing/collaborative innovation. Consolidated three test facilities into two in 2011, including a robust transition plan, multi-million dollar savings to the company, while maintaining high work output, excellent relocation rates, and low overall attrition. Key projects: Saints Row: The Third (Volition), Warhammer 40,000: Space Marine (Relic), UFC Undisputed 3 & WWE 12 (Yuke’s), and Darksiders II (Vigil). Completed LeaderPoint Management Development Training in 2011.
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Senior QA Manager
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Aug 2005 - Mar 2010
Manage the day to day operations of the Phoenix, AZ facility of THQ's QA department. Staffing up to 180 employees primarily from our partners at The Art Institute, Collins College and UAT, plus remote collaboration with our primary QA arm in Agoura Hills, CA. Compliance specialization introduced in 2009. Recipient of THQ’s 2007 Unsung Hero Award in 2007.
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2K
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Computer Games
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700 & Above Employee
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Director of Quality Assurance
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2004 - 2005
Planned and budgeted for a 200% QA headcount growth plan and asset/logistics forecasts for the 2005 calendar year, including a full department hardware audit/re-org within first week of employment. Generated and implemented detailed hiring procedures and new hire testing/training for a medium-sized team (50 employees). Closely mentored QA personnel to facilitate their growth, utilizing their strengths to promote positive morale within the department. Key projects: Sid… Show more Planned and budgeted for a 200% QA headcount growth plan and asset/logistics forecasts for the 2005 calendar year, including a full department hardware audit/re-org within first week of employment. Generated and implemented detailed hiring procedures and new hire testing/training for a medium-sized team (50 employees). Closely mentored QA personnel to facilitate their growth, utilizing their strengths to promote positive morale within the department. Key projects: Sid Meier’s Civilization 4 & Sid Meier’s Pirates! (Firaxis), Charlie and the Chocolate Factory (High Voltage), and Outlaw Volleyball (Hypnotix). Show less Planned and budgeted for a 200% QA headcount growth plan and asset/logistics forecasts for the 2005 calendar year, including a full department hardware audit/re-org within first week of employment. Generated and implemented detailed hiring procedures and new hire testing/training for a medium-sized team (50 employees). Closely mentored QA personnel to facilitate their growth, utilizing their strengths to promote positive morale within the department. Key projects: Sid… Show more Planned and budgeted for a 200% QA headcount growth plan and asset/logistics forecasts for the 2005 calendar year, including a full department hardware audit/re-org within first week of employment. Generated and implemented detailed hiring procedures and new hire testing/training for a medium-sized team (50 employees). Closely mentored QA personnel to facilitate their growth, utilizing their strengths to promote positive morale within the department. Key projects: Sid Meier’s Civilization 4 & Sid Meier’s Pirates! (Firaxis), Charlie and the Chocolate Factory (High Voltage), and Outlaw Volleyball (Hypnotix). Show less
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THQ
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United States
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Computer Games
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200 - 300 Employee
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Associate Producer
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Jul 2001 - Nov 2003
Managed the development and project scheduling for key Sony PlayStation 2, Microsoft Xbox, and Nintendo Game Boy Advance software. Coordinated efforts between Production, Marketing, Creative Services, Public Relations and Quality Assurance, executing payments, refining/reviewing milestones, and assessing viability of third-party vendors. Additional responsibilities: Alpha manual creation/editing, logo & art asset approvals, communication with licensors & manufacturers, voiceover… Show more Managed the development and project scheduling for key Sony PlayStation 2, Microsoft Xbox, and Nintendo Game Boy Advance software. Coordinated efforts between Production, Marketing, Creative Services, Public Relations and Quality Assurance, executing payments, refining/reviewing milestones, and assessing viability of third-party vendors. Additional responsibilities: Alpha manual creation/editing, logo & art asset approvals, communication with licensors & manufacturers, voiceover and pick-up recording, focus group testing, print/video/internet interviews, press tours, Business Development product evaluations, and build creation/distribution. Key projects: Splashdown: Rides Gone Wild & MX Unleashed (Rainbow Studios), Alter Echo (Outrage), GT Advance 2 & 3 (MTO, MotoGP (Climax), and Scooby Doo: Unmasked (PS2/Xbox/GameCube). Show less Managed the development and project scheduling for key Sony PlayStation 2, Microsoft Xbox, and Nintendo Game Boy Advance software. Coordinated efforts between Production, Marketing, Creative Services, Public Relations and Quality Assurance, executing payments, refining/reviewing milestones, and assessing viability of third-party vendors. Additional responsibilities: Alpha manual creation/editing, logo & art asset approvals, communication with licensors & manufacturers, voiceover… Show more Managed the development and project scheduling for key Sony PlayStation 2, Microsoft Xbox, and Nintendo Game Boy Advance software. Coordinated efforts between Production, Marketing, Creative Services, Public Relations and Quality Assurance, executing payments, refining/reviewing milestones, and assessing viability of third-party vendors. Additional responsibilities: Alpha manual creation/editing, logo & art asset approvals, communication with licensors & manufacturers, voiceover and pick-up recording, focus group testing, print/video/internet interviews, press tours, Business Development product evaluations, and build creation/distribution. Key projects: Splashdown: Rides Gone Wild & MX Unleashed (Rainbow Studios), Alter Echo (Outrage), GT Advance 2 & 3 (MTO, MotoGP (Climax), and Scooby Doo: Unmasked (PS2/Xbox/GameCube). Show less
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Director of Quality Assurance
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1995 - 2001
Oversaw department of 80 employees (Functional & Compliance Test, PC Compatibility, and Localization) Managed yearly forecasts and resource allocations for internally and externally developed projects, and maintained strong working relationships with all departments. Worked offsite for 4 weeks at Volition in Champaign, IL, assisting in dialogue proofing, minor level design, and testing, successfully finishing FreeSpace 2 (PC) one month ahead of schedule. Key projects:… Show more Oversaw department of 80 employees (Functional & Compliance Test, PC Compatibility, and Localization) Managed yearly forecasts and resource allocations for internally and externally developed projects, and maintained strong working relationships with all departments. Worked offsite for 4 weeks at Volition in Champaign, IL, assisting in dialogue proofing, minor level design, and testing, successfully finishing FreeSpace 2 (PC) one month ahead of schedule. Key projects: Baldur’s Gate II: Shadows of Amn (BioWare), Planescape: Torment & Fallout 2 (Black Isle), Sacrifice (Shiny), Descent II (Parallax), and Heart of Darkness (Amazing Studio). Show less Oversaw department of 80 employees (Functional & Compliance Test, PC Compatibility, and Localization) Managed yearly forecasts and resource allocations for internally and externally developed projects, and maintained strong working relationships with all departments. Worked offsite for 4 weeks at Volition in Champaign, IL, assisting in dialogue proofing, minor level design, and testing, successfully finishing FreeSpace 2 (PC) one month ahead of schedule. Key projects:… Show more Oversaw department of 80 employees (Functional & Compliance Test, PC Compatibility, and Localization) Managed yearly forecasts and resource allocations for internally and externally developed projects, and maintained strong working relationships with all departments. Worked offsite for 4 weeks at Volition in Champaign, IL, assisting in dialogue proofing, minor level design, and testing, successfully finishing FreeSpace 2 (PC) one month ahead of schedule. Key projects: Baldur’s Gate II: Shadows of Amn (BioWare), Planescape: Torment & Fallout 2 (Black Isle), Sacrifice (Shiny), Descent II (Parallax), and Heart of Darkness (Amazing Studio). Show less
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Line Producer
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1997 - 1998
As Line Producer and Level Designer in 1997, responsibilities included: sound effects and NPC AI scripting, creating end movie sequence, coordinating with internal audio department, and assisting in 3D hub level design/modeling/texturing for the internal TSR-based Advanced Dungeons & Dragons action-RPG title. As Line Producer and Level Designer in 1997, responsibilities included: sound effects and NPC AI scripting, creating end movie sequence, coordinating with internal audio department, and assisting in 3D hub level design/modeling/texturing for the internal TSR-based Advanced Dungeons & Dragons action-RPG title.
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