Experience

Balliante

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Analyst

  • Apr 2022 - Present

  CRM Data analysis and reporting using Excel and PowerBi. Other data sources including call data analysed and reported. CRM Data analysis and reporting using Excel and PowerBi. Other data sources including call data analysed and reported.



Amey

• United Kingdom
• Civil Engineering
• 700 & Above Employee

• Data Analyst

  • Aug 2020 - Aug 2021



CPT GLOBAL LIMITED

• IT Services and IT Consulting

• Capacity Planning Manager

  • Feb 2016 - Jan 2017

  1. Capacity Performance Optimisation of key business transactions 2. Capacity Consultancy to Technology Groups. 3. Capacity Assessment to Government Organisation. 1. Capacity Performance Optimisation of key business transactions 2. Capacity Consultancy to Technology Groups. 3. Capacity Assessment to Government Organisation.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Capacity Analyst (SC Cleared)

  • May 2015 - Sep 2015

  1. Provide Storage Capacity consultancy to MOD Atlas project. 2. Automate the storage data collection and reporting such that the elapsed time for the generation of the storage monthly report was reduced from 3 weeks to 1 day. 1. Provide Storage Capacity consultancy to MOD Atlas project. 2. Automate the storage data collection and reporting such that the elapsed time for the generation of the storage monthly report was reduced from 3 weeks to 1 day.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Capacity Manager

  • Oct 2014 - Apr 2015

  1. Provide Capacity, availability and Data consultancy to Capacity, Availability and Asset management teams. 2. Develop a prototype operational dashboard utilising SPLUNK. 1. Provide Capacity, availability and Data consultancy to Capacity, Availability and Asset management teams. 2. Develop a prototype operational dashboard utilising SPLUNK.



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Jul 2013 - Sep 2014

  1. Provide Capacity Management support to the Capacity Manager. 2. Take over all Capacity Management duties due to the resignation of the Capacity Manager. Model HP Non-Stop Business Volumes and usage (Wordplay Critical Business Application) Generation of Monthly Capacity Management Report including Networks, Storage, Exchange, ESX. 3. Provide Analysis and Reporting of Incidents and Call Centre metrics extracted from Remedy 1. Provide Capacity Management support to the Capacity Manager. 2. Take over all Capacity Management duties due to the resignation of the Capacity Manager. Model HP Non-Stop Business Volumes and usage (Wordplay Critical Business Application) Generation of Monthly Capacity Management Report including Networks, Storage, Exchange, ESX. 3. Provide Analysis and Reporting of Incidents and Call Centre metrics extracted from Remedy



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Mar 2013 - Jun 2013

  1. Capacity Management for Solaris and ESX environments. 2. Data Centre Capacity Planning for 20 worldwide hubs. 1. Capacity Management for Solaris and ESX environments. 2. Data Centre Capacity Planning for 20 worldwide hubs.



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Capacity Manager

  • Jul 2011 - Mar 2013

  1. Put in place a Capacity Management reporting mechanism to facilitate Capacity Management within the Managed Testing team within RBS. This particularly focused on SAN and ESX management and reporting although all platforms and operating systems were covered. 2. Liaise with customers and platform owners to ensure the correct resources were available to accommodate the 500 projects. 3. Provide support to the head of Capacity Management and mentoring to members of the team in India. 1. Put in place a Capacity Management reporting mechanism to facilitate Capacity Management within the Managed Testing team within RBS. This particularly focused on SAN and ESX management and reporting although all platforms and operating systems were covered. 2. Liaise with customers and platform owners to ensure the correct resources were available to accommodate the 500 projects. 3. Provide support to the head of Capacity Management and mentoring to members of the team in India.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Capacity Manager

  • Apr 2010 - Jul 2011

  1. Put in place a Capacity Management reporting mechanism to extract data from BMC/Patrol and generate a semi automated Monthly Capacity Review Document. This Mechanism is in place for 12 of Computacenter’s customers. 2. Liaise with customers to move Capacity Management through Resource to Service and Business Capacity Management. 4. Evaluate a potential BMC Product enhancement – ‘Surveyor’. 5. Conduct Monthly Capacity/Performance review meetings with customers and make recommendations. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Apr 2007 - Apr 2010

  1. Design and implement a Capacity Planning methodology for AS400 and Stratus servers. 2. Design and build a web based Capacity Management intranet for the AS400 and Stratus Servers for use by Technicians and Senior Managers 3. Provide Capacity Management skills for a significant Pan-European Banking System building both simple and more complex end–to-end capacity models. 4. Build Capacity Model and provide Capacity expertise for customer-facing WEB based banking system. 5. Provide Citibank with a framework to incorporate Business Metrics into the Capacity Forecasting Methodology. 6. Conduct Monthly Capacity/Performance review meetings with the business and make recommendations. Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Capacity Manager

  • Oct 2006 - Mar 2007

  1. Designing a new CDB utilising SAS/ITRM to replace the current BT in house product. 2. Input to BT bidding process for significant Government contracts. 3. Designing a process to manage forecast and report on SAN disk Usage. 1. Designing a new CDB utilising SAS/ITRM to replace the current BT in house product. 2. Input to BT bidding process for significant Government contracts. 3. Designing a process to manage forecast and report on SAN disk Usage.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Apr 2006 - Sep 2006

  1. Review and re design the Mainframe Capacity Planning methodology. 2. Design and build a web based Capacity Management intranet for use by Technicians and senior Managers 3. Incorporate business measures into the Capacity Management process. 4. Assist the Capacity Manager with staff recruitment. 1. Review and re design the Mainframe Capacity Planning methodology. 2. Design and build a web based Capacity Management intranet for use by Technicians and senior Managers 3. Incorporate business measures into the Capacity Management process. 4. Assist the Capacity Manager with staff recruitment.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Dec 2005 - Feb 2006

  1. Construct a Capacity Model for the Banks major Internet banking system. 2. The project was delivered on time within budget. 3. Project manage the resources required to deliver the model. 4. Collect UNIX and Mainframe business and systems metrics to form the basis of Capacity Model. 5. Build and validate the Model. 4. Fully document the Model and the data collection process such that Bank staff could maintain it. 6. Socialise the Model to Senior IT Managers and the business. Show less



Centrelink

• Government Administration
• 700 & Above Employee

• Capacity Manager

  • Oct 2005 - Nov 2005

  1. Construct a 5 year strategic Mainframe Capacity Plan 2. Collect business and systems metrics to form the basis of the Capacity Plan. 3. Socialise the Capacity Plan to Senior Managers and IBM. 1. Construct a 5 year strategic Mainframe Capacity Plan 2. Collect business and systems metrics to form the basis of the Capacity Plan. 3. Socialise the Capacity Plan to Senior Managers and IBM.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Capacity Manager

  • Jan 2005 - Sep 2005

  1. Documenting all process and procedures within Capacity Management such that BT C&SI attained BS1500/ITIL certification in Service Management. 2. Providing baseline Capacity Plans for both the ‘National spine’ and ‘London LSP’ Projects. 3. Providing a methodology such that business metrics can be integrated with Server Metrics to aid the accuracy of the Capacity Plan. 1. Documenting all process and procedures within Capacity Management such that BT C&SI attained BS1500/ITIL certification in Service Management. 2. Providing baseline Capacity Plans for both the ‘National spine’ and ‘London LSP’ Projects. 3. Providing a methodology such that business metrics can be integrated with Server Metrics to aid the accuracy of the Capacity Plan.



Hbos Plc

• United Kingdom
• 1 - 100 Employee

• Capacity Manager

  • Jul 2004 - Jan 2005

  1. Major achievement was to ensure that the applications development of the Basel II code was completed on time and that adequate compute resource was available to meet scheduled needs. This was achieved in that the major project milestone was completed on time at the end of December 2004. 2. Implemented a Capacity Planning process that involved a 6 monthly formal Capacity Plan with monthly planning reviews conducted with the business representatives. 3. Designed and build a Capacity Planning system utilising BMC/Patrol data and my own Microsoft/ACCESS and Visual basic code to generate customised Capacity and Performance reports. 4. Implemented a means of measuring workloads within SAS/SPDS that ensured CPU usage was understood and allocated on a user basis. 5. Presented to users on SAS coding techniques and how to optimize compute resource usage. Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • May 2003 - Jun 2004

  1. Managed down the number of AS400's and UNIX servers whilst capacity planning and managing the implementation of a new (multi million pound contract) customer. This was achieved whilst ensuring adequate capacity was available to cater for business growth and seasonal fluctuations (ISA Season) without incurring any additional spend. 2. Implemented a capacity planning process that involved a 6 monthly formal Capacity plan with monthly planning reviews conducted with the business representatives. 3. Designed and build a Capacity management intranet detailing daily workload usage with exception reporting. 4. Implemented a means of measuring workloads at a customer level that facilitated Client profitability reporting. The above ensured that I was able to react quickly to requests to size and cost additional environments or potential new customers. Show less



Yell

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Capacity Manager

  • Sep 2002 - Jun 2003

  1. Mentored the Capacity team such that they were able to handle all Capacity Management issues. 2. Designed and built a Capacity Management intranet for use by Technicians and senior Managers incorporating reports on the Yell.com web site and internal SAP systems. 3. Put in place workload resource reporting for SAP/R3. 4. Incorporated customised end-to-end response time measures utilizing Candle’s ETE watch. 4. Assist with the Capacity planning of the Yell.com web site and internal systems. The above ensured that unnecessary upgrades were prevented and Service levels were met. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Capacity Manager

  • Sep 2000 - Sep 2002

  1. Install and implement BMC/Patrol for all Citibank UK HP servers. 2. Designed and built a Capacity Management intranet for use by Technicians and senior Managers. 3. Incorporating business measures into the Capacity Management process. 3. Identified a major performance issue with a critical business application. 4. Recruited a Capacity Manager as a permanent member of staff. 5. Capacity Planning for new business critical systems 6. Establish a Capacity Planning process 1. Install and implement BMC/Patrol for all Citibank UK HP servers. 2. Designed and built a Capacity Management intranet for use by Technicians and senior Managers. 3. Incorporating business measures into the Capacity Management process. 3. Identified a major performance issue with a critical business application. 4. Recruited a Capacity Manager as a permanent member of staff. 5. Capacity Planning for new business critical systems 6. Establish a Capacity Planning process



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Capacity Analyst

  • May 1999 - Aug 2000

  All Aspects of Mainframe Capacity Management All Aspects of Mainframe Capacity Management



SAS

• United States
• Software Development
• 700 & Above Employee

• Product Manager

  • Feb 1994 - May 1999

  Product Manager for SAS Capacity Management range of Products. Product Manager for SAS Capacity Management range of Products.



Sheffield Hallam University

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • Nov 1992 - Jan 1994

  IT Support to Business School IT Support to Business School



Candle

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support Manager

  • 1988 - 1992

  Technical manager for the Candle Manchester Office. Incorporating Customer Support. Technical manager for the Candle Manchester Office. Incorporating Customer Support.



Logica

• United States
• Software Development
• 1 - 100 Employee

• Capacity Consultant

  • 1987 - 1988



Midland Bank

• Banking
• 1 - 100 Employee

• Capacity Manager

  • 1981 - 1987

  Mainframe Capacity Manager Mainframe Capacity Manager



Davy McKee

• Sheffield, England, United Kingdom

• Business Analyst

  • 1979 - 1981



Quadrant Software

• Sheffield, England, United Kingdom

• Database Administrator

  • 1978 - 1979

  IMS DBA IMS DBA



Tosehe Omran ( Iran)

• Tehran, Tehran Province, Iran

• Data Base Manager

  • 1976 - 1978

  IMS Data Base Manager on a government Contract IMS Data Base Manager on a government Contract



Compower (NCB)

• Cannock, England, United Kingdom

• Database Administrator

  • 1974 - 1976

  All aspects of IMS Data Base Design and Performance. All aspects of IMS Data Base Design and Performance.