Workers'​ Compensation Claims Manager

• Feb 2017 - Present

Workers' Compensation Technical Analyst

• Aug 2015 - Oct 2016

Liaison between Home Office (Minneapolis) and outside offices including Alaska, Idaho, and South Dakota. Also assigned to the Minnesota office. Act as supervisor for all of the above offices when Assistant Vice President was not in the office. Perform audits for all of the above offices to assure handling is in compliance with NCCI as well as Berkley guidelines. Completed large loss reviews (over $100k) for the above offices. Reserve authority of $350k. Provided on-site training to new manager in our Indiana office. Mentor new trainee in our South Dakota office. Assist Illinois office with claims to bring up quality of work product and assure better end results to the claims. Facilitate and coordinate the annual WCRA audit. All of the above pertains to our Assigned Risk Plan business. Show less

Work Comp Claims Supervisor

• Jun 2007 - Aug 2015

Supervise six lost time examiners (four remote and two on-site) and one medical only examiner in our Minnesota Self-Insured Unit. Strong working relationship with clients, the WCRA, MN Department of Labor and Industry, auditors and my staff.

Workers' Compensation Technical Analyst

• Jun 2002 - Jul 2007

Liaison between Home Office (Minneapolis) and outside offices including Indiana, Wisconsin, Tennessee, Illinois, Georgia and Kansas (as well as Minnesota). The last two years entailed working in a supervisory role to improve the audit results in our three main business units. Noted improvement was made in each of these while I was supervising.

Senior Workers' Compensation Claims Examiner

• May 1999 - Jun 2002

Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled complex/litigated claims for multiple, dedicated, self-insured accounts in the Minnesota, South Dakota and Iowa jurisdictions. Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled complex/litigated claims for multiple, dedicated, self-insured accounts in the Minnesota, South Dakota and Iowa jurisdictions.

Senior Workers' Compensation Claims Examiner

• Oct 1998 - May 1999

Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled complex/litigated claims for multiple accounts in the Minnesota and Iowa jurisdictions. Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled complex/litigated claims for multiple accounts in the Minnesota and Iowa jurisdictions.

Workers' Compensation Claims Examiner II

• Sep 1992 - Jun 1993

Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled claims for a single, large self-insured client in Minnesota. Handled all aspects of lost time claim handling from the time that a new claim came in until it was ready for closure. Handled claims for a single, large self-insured client in Minnesota.

Claims Examiner Trainee/Workers' Compensation Claims Examiner

• Jun 1989 - Sep 1992

Spent the first six months in training -- multi-line (including three weeks training at Aetna Casualty Skills Training in Hartford, CT 1989). Was then placed in the self-insured unit as an outside claims examiner for a dedicated Minnesota account. Conducted in-person statements, made on-site client visits, videotaped jobs for IME purposes as well as all aspects of lost time claims handling. Spent the first six months in training -- multi-line (including three weeks training at Aetna Casualty Skills Training in Hartford, CT 1989). Was then placed in the self-insured unit as an outside claims examiner for a dedicated Minnesota account. Conducted in-person statements, made on-site client visits, videotaped jobs for IME purposes as well as all aspects of lost time claims handling.