Experience

Sedgwick Repair Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Branch Manager of Field Services

  • Jul 2011 - Present

  Sedgwick purchased Vericlaim Inc back in 2000. In 2015 Vericlaim purchased First Choice and Diamond Property Loss Solutions. We then re-emerged into the TPA market as Vericlaim Repair Solutions. I was retained in my position but elevated to direct client management services of a few specific client programs.



DKI Services

• United States
• Facilities Services
• 1 - 100 Employee

• Regional Area Manager for Diamond Property Loss Solutions

  • Jul 2011 - Jun 2015

  Regional Area Manager overseeing contractor network throughout thirteen states servicing direct repair needs of multiple insurance carrier companies. Reporting to DKI corporate office in Wood Dale, IL.



Alacrity Services

• Regional Field Manager

  • Jun 2001 - Jul 2011

  Managed direct repair vendor network serving various insurance carriers. Was responsible for procuring, training, and maintaining a team of 50 - 60 vendor companies who consistently met and exceeded nationally targeted goals for both service and production. From 2006 through 2010 my region increased in production by an average of 25% each consecutive year and became the top volume producing regional market in 2010 (out of 22 regional markets).Market need calibrations were met through formal reporting and meetings with customer management teams to evaluate objectives and set goals for securing targeted compliance. Was successfully responsible in producing an amicable resolve for all complaints, issues or disputes of service concerns. Assisted with developing, marketing and implementation of new pilot programs for expanded market opportunities.



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Commercial/Residential Property Adjuster

  • Dec 1999 - Jun 2001

  Handled field claim resolutions for both residential and commercial properties. Worked initially in the Dallas office and later was promoted to the AIC of the Fort Worth office.



Germania Farm Mutual, Home Owners Warrnty, Met P&C, Prudential, CIGNA

• Field Claims Representative

  • Jun 1982 - Dec 1999

  Residential and Commercial Claims Adjuster