Experience

Civix
• Belgium
• Online Audio and Video Media
• 1 - 100 Employee
• Vice President of Sales Operations

  • Dec 2020 - Present

Michael John Marshall, LLC
• Senior Management Consultant

  • Aug 2022 - Present


The Social Black Belt

• United States
• Education Administration Programs
• 1 - 100 Employee

• Board Member

  • Jul 2020 - Present

  Active board member and committee chairperson for this not-for-profit organization chartered with a mission to develop and implement innovative solutions within a prevention program structure to support socially-conscious and emotionally self-aware students of today leading tomorrow. Active board member and committee chairperson for this not-for-profit organization chartered with a mission to develop and implement innovative solutions within a prevention program structure to support socially-conscious and emotionally self-aware students of today leading tomorrow.



CentralSquare Technologies

• United States
• Software Development
• 700 & Above Employee

• Senior Director of Operations

  • Aug 2013 - Oct 2020

  Within the Public Administration Business Unit, responsible for the strategic and tactical alignment of several functional departmental operations between multiple geographical locations. Past duties included Sales Support Operations leading the development of a formal Win-Loss program, a strategic deal management program and overseeing the request for proposal (RFP) program. Also served as Director, Strategic Alliance Program, responsible for the company’s 3rd Party solution and/or service offerings. In 2017 recognized by executive leadership as a 100% Club recipient for contribution and strategic impact to operations. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• • Mar 2012 - Aug 2013

  Responsible for the request for proposal (RFP) center and capture management operations serving the Transportation, Federal, State and Local Government sector of Xerox, representing an annual recurring revenue threshold of $1.2 Billion.

• • Jul 2009 - Feb 2012

  Responsible for the management and reporting of all phases of deal and pursuit capture for government sales opportunities; including development of technical, operational, transition, teaming, and cost/price solution approaches, representing $280 Million annual recurring revenue. In 2011 and 2012 recognized by Xerox SLG Group leadership as a President’s Club recipient for his contribution and strategic impact to operations.



Affiliated Computer Services

• Outsourcing/Offshoring
• 1 - 100 Employee

• Manager, Florida & Georgia Tax Services Operations

  • Jul 2002 - Jun 2009

  Managed the ACS i400 Systems & Services operations that support property appraisal and tax services for county governments throughout Florida and Georgia. Direct accountability for 2.1 million in operating budget. Responsible for fiscal controls and monthly financial management. Developed several internal and external operational efficiencies for customer support and account management objectives. Attained customer satisfaction ratings average of 4.7 on a 5 point scale for 66 clients throughout Florida and Georgia. Assisted in achieving 98% of the Line of Business sales goals for 2008 and 2009 fiscal years. Show less



Florida Sunshine Rehabilitation

• Regional Admistrator

  • Jan 1995 - Oct 1997

  Managed the administrative, fiscal, operational, and marketing direction of 14 southwest regional outpatient rehabilitation clinics. Expanded territorial operations from 4 clinics to 14 clinics in two years. Achieved 125% of revenue and productivity goals for fiscal years 1995 – 1997. Managed 75 staff within regional territory. Managed the administrative, fiscal, operational, and marketing direction of 14 southwest regional outpatient rehabilitation clinics. Expanded territorial operations from 4 clinics to 14 clinics in two years. Achieved 125% of revenue and productivity goals for fiscal years 1995 – 1997. Managed 75 staff within regional territory.