Experience

• 

  Demandbridge

  • Senior Product Manager
• 

  DemandBridge

  • United States
  • Software Development
  • 1 - 100 Employee

  • Senior Product Manager

    • Jan 2020 - Present

    Work alongside Chief Product Officer to mentor junior product managers and oversee all phases of the SDLC across multiple product lines. After acquiring two companies, serve as a cross-product subject matter expert, integrating DemandBridge’s e-Commerce and sourcing SaaS solutions into newly acquired back-office systems, as well as with third party providers. Drive implementation of several major initiatives encompassing end-user-facing features, custom admin interfaces, ETL processes, and API integrations from 0-1.- Guide meetings throughout sprint cycle, including prioritization discussions amongst executive and product teams, sprint planning and design meetings with engineering, and test planning with QA resources- Direct the entire product lifecycle, from conceptualization to launch, leading to successful execution of 17 agile sprints annually- Demonstrate strong product marketing skills through regular release notes, learning webinars, and post-launch training and process documentation, with a view toward consistently empowering and educating users (Employed Confluence, Zoom, Docebo, and Scribe, an AI-powered tool for creating content.)- Assisted in conversion of legacy, flagship e-Commerce product into a fully mobile responsive solution- Oversaw migration of product suite from on premise servers to Azure, as well as ongoing refactor efforts to break down monolithic applications into specialized microservices- Worked with off-shore resources on numerous projects, including transformation of a suite of legacy reports built on outdated tech into new Power BI reports

  • Product Manager

    • Jan 2017 - Jan 2020

    When DemandBridge became independent from WebbMason Marketing, I took on the role of Subject Matter Expert (SME) for DB Sourcing, a revolutionary SaaS procurement product aimed at automation of the quote to order process. Served as the product champion and bridge between business units, primarily engineering, product, and C-suite.- Played a vital role in expanding DB Sourcing beyond a single use case to a fully multi-tenant solution in use by several buying organizations and their collective network of over 1,200 suppliers, exponentially increasing ARR- Used Jira to manage the product backlog and effectively prioritize bug fixes, improvements, and technical debt- Performed business analysis to translate user stories and acceptance criteria into requirements- Worked with UX designer to modernize the user interface and incorporate best practices- Introduced numerous new user personas and key enhancements into the product. Notable additions included the addition of a robust approval rules engine, supplier networking workflow, and an end-client portal - Led implementation and training of new customers, acted as primary liaison for improvement requests, as well as support inquiries, troubleshooting, and escalation- Demonstrated product to prospects and represented DemandBridge at user conferences and industry events- Developed ROI calculator to convey value to prospects and prove cost savings to existing customers

• 

  WebbMason Marketing

  • United States
  • Marketing Services
  • 300 - 400 Employee

  • Project Manager

    • Jan 2016 - Jan 2017

    - Provided outstanding customer service as main point of contact on projects to clients and sales staff- Composed and executed statements of work (SOWs)- Ensured that projects were delivered on time, within budget, and per agreed upon scope using tools such as SmartSheet and LiquidPlanner

  • Software Tester

    • May 2013 - Jan 2017

    - Responsible for testing functionality and evaluating usability of an integrated e-Commerce, sourcing, and ERP platform, as well as a PCI compliant payment application, and ad hoc projects including custom landing pages, analytics dashboards, content management systems, and websites- Standardized QA processes, including ticket reporting, test planning, and retrospective meetings- Leveraged BrowserStack to test successful delivery across a variety of devices and operating systems- Partnered with engineering to implement automated testing, overseeing design and execution of test suites

• 

  Barnes & Noble Booksellers

  • United States
  • Retail
  • 700 & Above Employee

  • Assistant Store Manager

    • Sep 2010 - May 2013

    -Oversaw daily operations and monitored up-selling and cross-selling behaviors throughout the store-Led store to exceed key sales metrics, including a peak of $9 million in annual sales-Managed performance of up to 60 employees by providing in-the-moment feedback and recognition, creating improvement plans, and composing annual reviews-Executed talent management by selecting best-in-class employees, completing orientations and on-boarding activities, and overseeing ongoing training and development-Maximized efficiency and productivity through strategic workload planning and scheduling staff based upon store needs-Drove sales and performed troubleshooting of the NOOK family of tablet and e-reader devices-Fostered lasting relationships with institutional and corporate accounts with a focus on bulk sales-Conducted regular loss prevention audits and analyzed Profit & Loss statements to reduce costs and identify opportunities to better protect company assets-Completed reviews of Integrated Store Operations to ensure compliance with company standards and best practices-Demonstrated strong communication skills by relating weekly focuses, information regarding current initiatives and promotions, as well as progress toward goals to staff members and the management team.

  • Merchandise Manager

    • May 2008 - Sep 2010

    -Increased sales in various departments throughout the store through consistent ordering, inventory management, and sales floor optimization-Created visually impactful displays in accordance with merchandising standards-Managed operations in the cafe in the absence of a Cafe Manager

  • Lead Bookseller

    • May 2007 - May 2008

    -Provided personalized recommendations tailored to the unique needs of individual customers-Reconciled cash drawers and register media-Supervised customer returns, exchanges, and exceptions

  • Cafe Server

    • Aug 2006 - May 2007

    -Provided timely and differentiated service to customers as a barista

• 

  Erickson Living, Charlestown Retirement Community

  • Catonsville, MD

  • Service Coach

    • Mar 2003 - Jun 2006
    • Catonsville, MD

    -Assisted management in overseeing everyday operations of the dining room, seating an average of three hundred residents per shift.-Supervised and trained new waitstaff-Received the one-time Executive Director's Award for Outstanding Dedication to the Community, as well as several Employee of...