Experience

DemandBridge

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jan 2017 - Present

  -Partner with VPs of Product Management and Chief Engineer to identify strategy, roadmap, and opportunities for feature development for DemandBridge platform products -Provide cross-functional leadership and act as primary advocate for products I oversee—bridging gaps between departments, from sales and marketing to engineering and support -Foster relationships with current and prospective users to qualify specific client needs -Translate user feedback into requirements that development and QA teams can execute on -Integrate queue of known bugs and enhancement requests into product planning processes and release schedule



slwm

• Marketing Services
• 200 - 300 Employee

• Project Manager

  • Jan 2016 - Jan 2017

  -Provided outstanding customer service as main point of contact on projects to clients and sales staff-Communicated regular project status updates to internal and external stakeholders-Oversaw development and implementation of both custom and templatized web solutions-Leveraged project management software (JIRA, LiquidPlanner) to monitor completion of milestones through each phase of SDLC-Performed business analysis to gather and document project requirements-Composed and executed statements of work (SOWs) -Delegated tasks to design, development, and QA resources-Ensured that projects were delivered on time, within budget, and per agreed upon scope-Assisted with monthly billing process by providing initial deposit, progress billing, and monthly fee information to Accounting department-Fielded support and maintenance inquiries and provided training as needed-Updated site content via Content Management System (CMS)-Led project retrospective meetings to identify successes and opportunities-Participated in process improvement discussions, and maintained process documentation

• Software Tester

  • May 2013 - Jan 2017

  -Responsible for testing functionality and evaluating usability of websites and systems, including WM's proprietary e-commerce sites, supply chain integration platform, and PCI compliant payment application, as well as custom projects such as landing pages, analytics dashboards, content management systems, and new websites-Designed and executed test plans using basic office applications-Recorded and documented observed behavior and compared to expected results using Atlassian products-Evaluated implementation of responsive web design across a variety of devices and operating systems-Ensured client brand standards were maintained during development -Participated in development planning meetings-Communicated testing status and needs with a range of team members and departments, including the CIO, VP of Product Development, Engineering, Support, Marketing, and Project Management-Wrote release notes describing new features and bug fixes for end users and project stakeholders-Copy-edited various documentation, from SOWs and project requirements to user-facing site verbiage-Operated and maintained test data-Performed security audits



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Sep 2010 - May 2013

  -Oversaw daily operations and monitored up-selling and cross-selling behaviors throughout the store-Led store to exceed key sales metrics, including a peak of $9 million in annual sales-Managed performance of up to 60 employees by providing in-the-moment feedback and recognition, creating improvement plans, and composing annual reviews-Executed talent management by selecting best-in-class employees, completing orientations and on-boarding activities, and overseeing ongoing training and development-Maximized efficiency and productivity through strategic workload planning and scheduling staff based upon store needs-Drove sales and performed troubleshooting of the NOOK family of tablet and e-reader devices-Fostered lasting relationships with institutional and corporate accounts with a focus on bulk sales-Conducted regular loss prevention audits and analyzed Profit & Loss statements to reduce costs and identify opportunities to better protect company assets-Completed reviews of Integrated Store Operations to ensure compliance with company standards and best practices-Demonstrated strong communication skills by relating weekly focuses, information regarding current initiatives and promotions, as well as progress toward goals to staff members and the management team.

• Merchandise Manager

  • May 2008 - Sep 2010

  -Increased sales in various departments throughout the store through consistent ordering, inventory management, and sales floor optimization-Created visually impactful displays in accordance with merchandising standards-Managed operations in the cafe in the absence of a Cafe Manager

• Lead Bookseller

  • May 2007 - May 2008

  -Provided personalized recommendations tailored to the unique needs of individual customers-Reconciled cash drawers and register media-Supervised customer returns, exchanges, and exceptions

• Cafe Server

  • Aug 2006 - May 2007

  -Provided timely and differentiated service to customers as a barista



Erickson Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Coach

  • Mar 2003 - Jun 2006

  -Assisted management in overseeing everyday operations of the dining room, seating an average of three hundred residents per shift. -Supervised and trained new waitstaff -Received the one-time Executive Director's Award for Outstanding Dedication to the Community, as well as several Employee of the Month awards -Assisted management in overseeing everyday operations of the dining room, seating an average of three hundred residents per shift. -Supervised and trained new waitstaff -Received the one-time Executive Director's Award for Outstanding Dedication to the Community, as well as several Employee of the Month awards