Experience

Checkers International Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Director of Background Investigations & Senior Project Manager

  • Feb 2020 - Present

  Managing high volume projects (including but not limited to conducting research; drafting, editing, and reviewing reports; overseeing team members contributing to research and report writing on; communicating directly with clients on project status; and other similar tasks requested by the company’s CEO and COO.• Editing and/or auditing the work product of other team members• Drafting, implementing and overseeing guidelines for standard practices for research, report drafting, project management, and quality control in consultation with COO and/or CEO• Assisting CEO, COO and other management personnel in the hiring, training, supervising, and leading/motivating performance of team members as directed on a case-by-case basis• Any and all other such matter assigned by the CEO or COO and/or their representatives authorized to act on their behalf Show less

• Manager of Background Investigations & Project Manager

  • Feb 2017 - Feb 2020

  Managing high volume projects (including but not limited to conducting research; drafting, editing, and reviewing reports; overseeing team members contributing to research and report writing, interfacing directly with clients; and other similar tasks requested by the company’s CEO and COO.• Constructed a litigation team (including the hiring, training, mentoring and counseling of personnel)• Created procedural, operational and personnel manuals utilized to accelerate project managers efficiency and effectiveness• Drafting, implementing and overseeing guidelines for standard practices for research, report drafting, project management, and quality control Show less



BDO USA, LLP

• Accounting
• 1 - 100 Employee

• Litigation Associate

  • Nov 2016 - Feb 2017

  Perform domestic due diligence services on behalf of private equity firms, hedge funds, fund of funds, institutional investors, financial institutions, high-net worth investors, non-profit organizations, and legal counsel. • Assist fund of funds, financial institutions, private equity firms, endowments, institutional investors, high-net worth individual investors, and their legal counsel in identifying and avoiding risks by exposing the concealed elements of prospective transactions and relationships. • Experienced and proficient in conducting deep pre-investment due diligence investigations and managing complex risk assessments of individuals and companies on behalf of clients across the institutional investor spectrum. • Provided detailed analysis of identified findings, focusing on adverse results and detecting areas of potential risk. Show less

• Media Researcher/Project Manager

  • May 2013 - Nov 2016

  Completed full background investigations on behalf of applicants intended for employment for various corporate and financial institutions. Compile findings and submit individualized due diligence reports to clients for employment offer determinations. • Manage and oversee 6 to 8 investigators. • Served as firm’s chief high profile candidate investigator. • Contributed profoundly to acquire new clients. • Assisted newly acquired staff on proper successful research methods. • Ensure state and federal regulation procedures are met within every report. • Analyze discrepancies in report findings. • Utilize problem solving techniques, teamwork building strategies, process control, and continuous process improvement tools to meet or exceed key operating statistics. Show less



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Annuities Customer Service Representative

  • 2009 - 2010

  Respond to inbound calls from participants of defined contribution and benefit plans at international financial services organization. Promote business development by enhancing customer satisfaction. • Recognized for improving customer service levels for every account handled. • Played major role in call center’s improvement from #2 to #1 in Dalbar ratings for best financial customer service institution. • Actively involved in growing sales from $2B to more than $5.8B in one quarter. Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Trainee/Branch Corporate Account Manager

  • 2008 - 2009

  Carried out individual and fleet car leasing and insurance sales, for multi-billion-dollar industry leader. Assisted with accounting, sales analysis and performance tracking. Supervised sales team. Managed customer service functions. • Consistently exceeded corporate customer satisfaction goals, growing location from 64% rating to 78% in less than 6 months. • Improved personal ranking from 60 out 120 in region to 14 out of 120 (Top 12%). • Led branch to multiple awards, including highest fleet growth percentage, operating profit and customer service level over 80%. Show less