Experience

Mt. Hood Community College

• United States
• Higher Education
• 500 - 600 Employee

• Director Application Support

  • Sep 2021 - Present



Mt Hood Community College

• Application Support Services Manager

  • 2018 - Present



Viewpoint

• United States
• Software Development
• 300 - 400 Employee

• Senior Manager Technical Services

  • Sep 2012 - Oct 2017

  Technical Services Senior Manager - Managed 3 teams of Professional Services SQL, ETL and .NET developers and consultants across multiple product lines generating $2.9 million yearly. Responsible for all aspects such as monthly revenue goals, marketing campaigns, staff training, liaison to Product, Development, and Sales teams, personnel management, etc. Teams were responsible for ERP enhancements, Crystal/SSRS reporting, and ETL projects such as data conversions from legacy system to company’s flagship products. - Rebuilt team of 8 developers generating less than $500,000/year in revenue in 2012 to 1.2 million in 2014 to 10 developers generating $2.9 million in 2016. - Responsible for all aspects of Professional Services lifecycle from new implementations to marketing and sales efforts to dispute resolution and ongoing product support. - Instituted continuous improvement processes for software development lifecycle, code reviews, training, and technical certification programs - Generated multiple marketing initiatives resulting in 18% increase in new leads and at least 9% increase in revenue in 2014 and 2015. - Budgeting and forecasting activities to meet revenue and profit margin goals - Led projects to gather, prioritize and translate business requirements into IT projects such as lead generation workflow, monthly customer surveys, utilization / non billable time analysis Show less



Moda Health

• United States
• Insurance
• 700 & Above Employee

• IS Output supervisor

  • Jan 2009 - Sep 2012

  IT Supervisor - Managed staff of 8 onsite Crystal Reports, Sybase SQL, Java, and .NET software engineers and 5 offshore contractors responsible for internal and external reports, print and digital customer facing output, and Business Objects Administration . - Responsible for creating project work plans, executive staff project updates, ensuring successful cross team implementation of project goals, determining SLAs for business units, providing 24/7 support for batch operations - Managed all aspects of software development lifecycle processes from requirements gathering to 24/7 production support Show less



LSI, an Avago Technologies Company

• Semiconductor Manufacturing
• 700 & Above Employee

• Business Systems Analyst

  • Jan 2008 - Sep 2008

  Business System Analyst / Project Manager for various legacy and web based applications supporting Compliance, Quality and Dealer departments. Duties include business process analysis, requirements gathering, and project management. Business System Analyst / Project Manager for various legacy and web based applications supporting Compliance, Quality and Dealer departments. Duties include business process analysis, requirements gathering, and project management.



LSI Logic Gmbh

• Germany
• Semiconductors
• 1 - 100 Employee

• CIM manager

  • 1997 - 2007

  Computer Integrated Manufacturing Manager 1/2001 – 8/2007 - Managed teams of up to 25 .NET, SQL, Java and proprietary language developers, technical writers and architects working in Windows, Solaris, Java, Crystal Reports, VB6, Oracle, .NET and proprietary language environments - Responsible for all aspects of department’s project management including requirements gathering, work plan creation, senior management updates, user training, deployment and production support. - Handled all aspects of personnel management including hiring, mentoring, training programs, setting team/individual KPIs and annual performance evaluations for all staff - Created and implemented continuous improvement and auditable initiatives for software lifecycle, ISO 9001, and SOX processes and associated documents to achieve 100% successful audits and certifications - Created quarterly and annual key performance metrics, team vision and goals - Worked IT liaison with business unit managers to determine needs and strategies to build successful alliances - Implemented continuous improvements for software development lifecycle processes and service level agreements resulting in 99.9% application up time Software Developer 5/1997 – 1/2001 - Created, maintained and provided production support for C / SQL applications for process flows and Crystal Reports stored procedures - Team lead for Crystal Reports developers responsible for requirements analysis, project management and prioritization, code reviews, and production support - Created Crystal Reports / SQL coding standards - Led production support team providing 24/7 support Show less