Mike Lappen
Behavioral Health Division Administrator at Milwaukee County Behavorial Health Division- Claim this Profile
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Bio
Credentials
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Licensed Professional Counselor
Wisconsin Department of Safety and Professional ServicesFeb, 2021- Oct, 2024
Experience
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Milwaukee County Behavorial Health Division
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Hospitals and Health Care
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1 - 100 Employee
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Behavioral Health Division Administrator
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May 2016 - Present
As the Chief Executive Officer of the Milwaukee County Behavioral Health Division (BHD), I lead a dedicated and diverse team that provides and coordinates services to thousands of individuals with mental health and substance use needs in Milwaukee County. BHD provides inpatient psychiatric care to adults, children, and adolescents, operates a psychiatric emergency room (PCS) with more than 8000 visits per year, has a nationally recognized program in Milwaukee Child Wraparound, and maintains a broad network of community providers across the entire continuum of care with an annual operating budget exceeding $200 million. Since 2010, BHD has been transforming the entire continuum of care, moving away from institutional placements and expanding a community-based system that prioritizes client choice, prevention, and early intervention. My goal is to lead BHD to be recognized as a national best practice leader in behavioral health. We will do this by reducing barriers to care, and by making sure our staff and providers are culturally competent, trauma informed, compassionate, accountable, and responsive to individual and community needs.
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Human Services Director
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Sep 2013 - May 2016
Responsible for the program divisions that make up the Ozaukee County Department of Human Services: Behavioral Health, Children and Families, Economic Support, Long-Term Support, and the Adult and Disability Resource Center (ADRC).Building on my accomplishments as Behavioral Health Manager, I championed the ongoing development and implementation of a DHS data collection system which has improved efficiency, revenue, and quality assurance. I promoted a culture of collaboration, professional growth, and accountability, adding and improving services in growing areas of need, and demanding that staff utilize outcomes based interventions in the least restrictive setting. Collaboration dramatically improved between our Child Welfare, Adult Protection, and Outpatient Mental Health and Substance Abuse teams, greatly impacting outcomes. I worked closely with DHS managers and key stakeholders to continuously improve service quality for our customers and the work environment for our dedicated staff. We implemented Comprehensive Community Services (CCS), and joined a four county CCS shared services collaborative. We expanded our crisis mental health service, and more than doubled the hours of substance abuse services we provided. We collaborated with law enforcement to establish a Drug Endangered Children’s Program, implemented a Treatment Alternatives and Diversion (TAD) program, and helped to establish the first Sober House in Ozaukee County. We joined Public Health, Law Enforcement, and many local stakeholders in the Ozaukee Heroin Task Force, and partnered with consumers and non-profit agencies to address local challenges. We committed to becoming a Trauma Informed Human Services Department, joining with Public Health, the ADRC, Veteran’s Services, and local partners to implement a Trauma Informed curriculum and impart this valuable knowledge into all aspects of Human Services.
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Behavioral Health Division Manager
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Jul 2002 - Sep 2013
I provided clinical supervision, maintained program certification, and managed the budget for the programs operated in the Behavioral Health Division of the Ozaukee County Department of Human Services. Originally hired to lead the Community Support Program, I was able to quickly direct an agency culture change from residential and institutional placements to effective community treatment. Within two years, we reduced the residential budget for our target group by 70%, and replaced a long-term contracted supported housing program with in-house staff at a savings of more than 50%. I was promoted to Division Manager in 2005 as part of the merger of Social Services and Community Programs into Human Services. In that role I was able to dramatically increase program revenue by focusing on staff productivity--stressing accountability, efficiency, effectiveness, and high quality work supported by outcomes. At every opportunity I recruited key staff to fill vacancies and partnered with long-term dedicated employees to implement a vision of recovery and opportunity for our consumers. To improve the quality and usefulness of our documentation, and in collaboration with key stakeholders, I led the implementation of what would become a Department wide electronic documentation system and database that eventually included all County operated outpatient mental health and substance abuse services, Adult Protective Services, Long-Term Support, and Birth to Three. The system functioned as an Electronic Health Record for the outpatient mental health system became completely “paperless”. The system handles authorizations, payments, and tracking of purchased services, handles insurance billing, and is integrated into the County general ledger and State reporting systems. The system allows for detailed data analysis, has greatly improved staff efficiency, effectiveness, and accountability, and maximized program revenue.
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Wisconsin Community Services
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United States
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Non-profit Organizations
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100 - 200 Employee
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CSP Clinical Coordinator
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1998 - 2002
Clinical Coordinator: Intensive Community Support Program. (WCS was Wisconsin Correctional Services at the time.)After less than a year as a Case Manager, I was promoted to Clinical Coordinator and led a team of dedicated professionals serving a cohort of diverse individuals that had been institutionalized--in many cases for decades--on a long-term care unit at the Milwaukee County Behavioral Health Division. The ICSP attempted to replicate the Assertive Community Treatment (ACT) model, with small caseloads and frequent community contacts, and dramatically reduced the need for acute hospitalization for consumers in our program. Many participants served by the ICSP never returned to a psychiatric hospital, and for those that did, the hospitalizations were typically very brief, with the individual quickly returning to independent community living.
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Delivery Guy/Meat Cutter/Sausage King (abdicated sausage throne May 1998)
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Dec 1991 - Jul 1998
Got me through college. The most fun I ever had at work. Got me through college. The most fun I ever had at work.
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Education
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1996 - 1998
University of Wisconsin-Milwaukee
MS, Educational Psychology
Community
