Experience

HUB Parking Technology UK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • May 2021 - Present

  Supporting the software and hardware delivery, and anything else that delivers a top quality product to our customers Supporting the software and hardware delivery, and anything else that delivers a top quality product to our customers



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Medical Equipment Library

  • Dec 2020 - May 2021

  Working at NHS Medical Equipment Library. This was to support the NHS, love supporting the NHS by helping support medical equipment and with a great team of people. Working at NHS Medical Equipment Library. This was to support the NHS, love supporting the NHS by helping support medical equipment and with a great team of people.



MasterControl

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Dec 2017 - Oct 2020

  Dec 2017 – Present MasterControl (UK) Technical Support Engineer Supporting all EMUA Customers with old and new MasterControl environments. Key Responsibilities • Point of support for all EU Customers • Help resolve any issues or recommend software upgrade/patch to resolve any defects • Writes knowledge base articles • Update incidents to keep the customers aware of any progress • Provides and participate in technical training and knowledge transfer for new or complex products • Help customer with any performance issues and guide them on best practices • Installation and support of SSO configurations • Certificates install/configuration • Responds to incoming technical support email and telephone calls • Logs software defects • Creates cases and logs in the issue management system • Software implementation, installation and upgrades using internal I.T Teams • Provides backup support to other TSE team members • Works directly with engineering support and Cloud teams to assure resolution of P1 issues Show less



Vertu

• United Kingdom
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Infrastructure

  • Jan 2012 - Nov 2017

  Supporting all network related applications and services within the company office and retail stores globally. Key Responsibilities• Monitoring store connectivity and help with any issues• Responding to all emails based on customer local issues• Recommending cost saving methods, applications or hardware solutions • Working on global deployments, applications or new technology • Monitoring ticket systems and making sure current issues are resolved within SLA • Helping with OS upgrades and Security • Monitor OS critical patching and make sure all is updated Show less

• Retail Development

  • Jan 2001 - Feb 2013

  Working with new store deployments and applications within the retail environment. Working on events globally (Basal World luxury event in Switzerland). Setting up servers and applications, supporting users throughout these types of events.Key Responsibilities• Arrange connectivity using local providers in global locations• Deploy special systems that are required, for example kiosk systems and support• Create new cabling requirements for new locations, attend meetings with the construction teams• Make sure all cabling and hardware is installed or delivered, tested in all new locations• Support Events, applications and media • Keep track with new solutions and recommend new options • Support new store openings • Work with the media team and help with delivery of content to all locations Show less

• SMT Development Engineer

  • Mar 1998 - Mar 2001

  Started supporting and working on new Nokia project (VERTU). Developing new product from scratch, supporting SMT and manufacturing of products.Work on new Nokia projects and working with Fuji Japan on new technology for surface mount machinesKey Responsibilities• Looking at new technology for surface mount• Look after local servers and feedback issues to Fuji for problem solving and development • Support production users and machines

• Support SMT Supervisor

  • Jan 1995 - Mar 1998

  SMD Development and support, working with the latest in SMT and supporting Nokia/VERTU Products at a global level. Worked with Fuji Japan on full loop back system for SMT and supported Nokia products around the world.Key Responsibilities• Program chip shooting machines • Maintenance and basic fault finding• Look into new technology



Sabre Safety

• Oil and Gas
• 1 - 100 Employee

• H2S Engineer

  • Jan 1987 - Dec 1995

  Jan 1987 – December 1995 Sabre Safety Limited Role Title – H2S Engineer Working on oil rigs around the world, installing breathing equipment and compressors Key Responsibilities • Instruct all users how to use the equipment and what to do in an emergency • Monitor for poisonous gases • Carry out care and maintenance of all equipment Jan 1987 – December 1995 Sabre Safety Limited Role Title – H2S Engineer Working on oil rigs around the world, installing breathing equipment and compressors Key Responsibilities • Instruct all users how to use the equipment and what to do in an emergency • Monitor for poisonous gases • Carry out care and maintenance of all equipment