Systems Technician

• Jun 2023 - Present

The company finished it's merger with Sentry Data Systems and is now the Craneware Group.

Systems Technician

• Jun 2021 - Jul 2023

Desktop IT Systems Analyst (Contractor – Motion Recruitment)

• Nov 2020 - Jun 2021

Gwinnett County, Ga received a Covid 19 grant to replace all its IT equipment so that county employees can work from home. • Configure laptops to replace existing desktops. • Deploy laptops and peripherals. • Asset tag new telecom equipment wherever it was found. Gwinnett County, Ga received a Covid 19 grant to replace all its IT equipment so that county employees can work from home. • Configure laptops to replace existing desktops. • Deploy laptops and peripherals. • Asset tag new telecom equipment wherever it was found.

IT Specialist

• Nov 2019 - Jul 2020

Recently laid off. • IT Support for nearly 1000 end users, their laptops, mobile phones and tablets with an additional focus on a specific division located in the SE US and Wisconsin. Some overnight travel expected. • Migration of Windows 7 laptops to Windows 10 and the logistics of arranging this for workers who never report into the office. File and Print server management. • On-boarding/Off-boarding employees. Creation of AD and Google Suite accounts. Procurement of licenses for software. Training employees to use the MFA VPN and other systems. Obtaining and provisioning phones and tablets and laptops. • Opening new offices on short notice. Working with Legal Team to sign contracts with ISP's. Arranging transportation for Ricoh MFP equipment. Deployment of Quanta network infrastructure. Show less

Service Desk Technician (Contractor)

• Sep 2019 - Nov 2019

Escalation point for the Tier 1 Help Desk. Worked in multiple AD Domains to provide Tier 2 and 3 IT technical support for employees of a Medical Service Provider. Escalation point for the Tier 1 Help Desk. Worked in multiple AD Domains to provide Tier 2 and 3 IT technical support for employees of a Medical Service Provider.

Desktop Support (Contractor)

• Jun 2019 - Aug 2019

Migration and Refresh of Windows 7 Dell computers to Windows 10 Lenovo machines. Migration and Refresh of Windows 7 Dell computers to Windows 10 Lenovo machines.

Field Technical Services (Contractor)

• Jun 2018 - Mar 2019

• Provide local and remote Tier 2 support for employees in 5 offices of an international construction company, approximately 250+ end users across the United States while migrating one company and upgrading/refreshing computers from Windows 7 to Windows 10 • Provided VOIP hardware support with Avaya and migrated to Cisco systems for internal use. • Provided first line maintenance on Wide Format Printers used by the design engineers. (ink, blades, etc.) • Provide local and remote Tier 2 support for employees in 5 offices of an international construction company, approximately 250+ end users across the United States while migrating one company and upgrading/refreshing computers from Windows 7 to Windows 10 • Provided VOIP hardware support with Avaya and migrated to Cisco systems for internal use. • Provided first line maintenance on Wide Format Printers used by the design engineers. (ink, blades, etc.)

Deskside Technician (Contractor)

• Feb 2018 - Jun 2018

• Migration/refresh project upgrading 300 Windows 7 machines to Windows 10. • Some overnight travel was required • Migration/refresh project upgrading 300 Windows 7 machines to Windows 10. • Some overnight travel was required

Independent Contractor

• Mar 2017 - Feb 2018

As a contract field technician, respond to tickets for various clients in the banking, medical and food industries. Typical jobs include, but are not limited to; Migration and Refresh "Smart Hands" type jobs – replacing server hard drives, degaussing hard drives for disposal Installing equipment. As a contract field technician, respond to tickets for various clients in the banking, medical and food industries. Typical jobs include, but are not limited to; Migration and Refresh "Smart Hands" type jobs – replacing server hard drives, degaussing hard drives for disposal Installing equipment.

Systems Administrator

• Jul 2012 - Mar 2017

• Remote and local server/desktop support for 4 offices in Georgia, Virginia, New Jersey and California and some employees stationed in New Zealand. Supported from 250 up to 600 users at various times • File and Print server administration. Administered the Barracuda Backup and the WSUS server. Administered Vipre Anti-Virus server and later the McAfee Managed AV server. • Local SME for Cisco Telepresence equipment. • Interfaced with Verizon and AT&T for resolutions of connectivity issues at each office • Asset tracking. Purchased, imaged and shipped computers to employees in the USA and overseas • Key participant in two major migrations • Wrote Capital Expense Requests and issued Purchase Orders for equipment Show less

Support Analyst 3rd Shift

• Jan 2012 - Jul 2012

3rd Shift Remote Support Call Center for Managed Service Provider. Handled overnight Tier 1 email and phone calls for support from clients and their employees. 3rd Shift Remote Support Call Center for Managed Service Provider. Handled overnight Tier 1 email and phone calls for support from clients and their employees.

Engineering IT

• Jun 2010 - Aug 2011

• The purpose of this position was to help the engineers in an IPTV business unit so that they would not have to directly contact Cisco's IT department for support. There were probably 150-200 engineers in this group. It became redundant during a company wide reorganization • Provided Tier 1 and 2 Desktop and Server support for different operating systems and devices • Asset tracking. Purchased additional computers, monitors and peripherals and non-standard items for engineers as needed for projects. (i.e. SCART cables and connectors) • Maintained a Purchase Order budget of $10,000 per month and a Purchasing Card Budget of $5,000per week • Completed and tracked the paper work required for Purchase Orders and Purchasing Card expenditures and provided documentation to Purchasing Department • Maintained an inventory of spare parts and equipment for engineers Left due to company reorganization Show less

Infrastructure Specialist

• Jan 2009 - Jul 2010

Provided IT support for automotive engineers, battery scientists and chemists, and production managers and employees. Acting as IT representative during construction phases of the two manufacturing plants, observed, took notes and pictures and reported back to supervisors in Boston, MA. Participated in weekly meetings with management to provide status updates and plan IT participation in company wide issues. Split time between four different locations in order to maintain good relations with employees and provide in person support. Environment- Windows XP/Vista/7 Show less

Senior Engineer/Dispatch

• Apr 2008 - Dec 2008

Dispatcher for Small Business IT Support Company; • Received calls from clients, scored the calls and assigned mobile technicians as appropriate. • As needed, provided remote support for clients when technicians were not available. Dispatcher for Small Business IT Support Company; • Received calls from clients, scored the calls and assigned mobile technicians as appropriate. • As needed, provided remote support for clients when technicians were not available.

SYSAD, US Navy, NRD Michigan

• Aug 2007 - Apr 2008

As a civilian contractor; Provided all levels of IT support to US Navy Recruiting Stations in Michigan and Indiana and assisted the Navy and Marine Corp Intranet (NMCI) as they took over each of these offices. Working without a budget or any remote access, created a solution for re-imaging laptop hard drives that had become infected with Malware. The recruiters had to spend considerable time on social network sites as part of the job and these sites were primary sources of the malware they were reporting. Environment- Windows XP Show less

Citrix Administrator, ABN-AMRO

• Mar 2006 - May 2007

Provided 3rd shift Tier 2 support to 700+ contractors working from India on Citrix servers in Chicago, IL and Troy, MI Administered/monitored nearly 400 Citrix MetaFrame and Presentation servers per night. Environment - Windows XP, Citrix Presentation Server on Server 2003 Provided 3rd shift Tier 2 support to 700+ contractors working from India on Citrix servers in Chicago, IL and Troy, MI Administered/monitored nearly 400 Citrix MetaFrame and Presentation servers per night. Environment - Windows XP, Citrix Presentation Server on Server 2003

Senior Help Desk Analyst

• Jun 2001 - Mar 2006

Provided level 1 and 2 Help Desk support for around 200 end users in the world's oldest advertising agency. Sometimes supported twice as many end users when other techs were absent. Supported a Business Intelligence group. Created and managed of a data recovery workstation. (Windows XP with Ontrack) Some remote IT support for satellite offices Blackberry support Environment – Windows NT/2000/XP Provided level 1 and 2 Help Desk support for around 200 end users in the world's oldest advertising agency. Sometimes supported twice as many end users when other techs were absent. Supported a Business Intelligence group. Created and managed of a data recovery workstation. (Windows XP with Ontrack) Some remote IT support for satellite offices Blackberry support Environment – Windows NT/2000/XP