Experience

South University

• United States
• Higher Education
• 200 - 300 Employee

• Senior Director of Admissions

  • Jun 2022 - Present



Southeastern College

• United States
• Higher Education
• 100 - 200 Employee

• Director Of Admissions

  • Apr 2021 - Jun 2022



South University

• United States
• Higher Education
• 200 - 300 Employee

• Senior Director Of Admissions

  • Oct 2017 - Apr 2021



Grand Canyon University

• Enrollment Manager

  • Sep 2011 - Sep 2017

  Lead a team of 15+ individuals to ensure performance and productivity standards are achieved through continuous coaching, consistent one-on-ones, team meetings, development and implementation of training materials. Responsible for ensuring enrollment targets are met or exceeded. Monitor, manage and report on key indicators by reviewing reports daily to ensure performance standards are met. Subject matter expert who improves processes and procedures that aligns with compliance requirements. Review, approve and manage all aspects of employee relations including annual performance reviews.• Improved enrollment strategy with senior management with reporting efforts to ensure accuracy three months out• Achieved the top performance award for 2015 and 2016 for exceeding YOY by more than 7%• Recognized for continuous positive customer service engagement and experience• Responsible for managing over $2 million in marketing dollars spent by reporting conversionanalysis to senior leadership• Developed and implemented strategic enrollment strategies, report on enrollment trends andmake suggestions for budget targets• Selected by senior leadership to mentor and develop new managers• Developed EDL process with senior leadership to ensure a successful new student orientationfrom inquiry to student• Worked with marketing team to strategize and develop effective campaigns• Experience working with International students



University of Phoenix

• Enrollment Manager

  • Oct 2006 - Aug 2011

  Lead a team of 20+ individuals through observational coaching, quality assurance and customer service. Monitor and provide coaching to counselors by reviewing recorded calls to ensure compliance and customer experience with a minimum score card of 95% or better. Ensured all customers’ needs were met through collaboration of counterparts to provide an exceptional customer experience. Managed all aspects of employee relations including semi-annual reports, recruiting, training and payroll processes.• In 2006 developed the original Five Day Training that provided the opportunity to further develop & deliver training for the enrollment division• Top Performers award 2008, 2009, 2010• In 2010 identified critical error in the system that prevented a delay in starting a new PhDprogram which resulted in an improved rollout process of future products• In 2011 awarded “Most Cohesive Team” during difficult period of time the university wentthrough with layoffs and uncertainty



Turn of the Century

• Operations Manager

  • Jun 2004 - Sep 2006

  Lead a corporate office staff managing the operations for five casinos and an entertainment complex. Supervised to ensure all the staff was compliant with Montana State Gambling regulations. Facilitated weekly manager meetings to deliver optimal results and execution for the customers. Responsible for reporting quarterly state taxes, AP/AR, Payroll, balanced checkbooks, collections, HR Generalist and event coordinating. Responsible for handling escalated calls to the corporate office to ensure quick resolution and a positive customer experience.• Through a thorough cost analysis identified spending opportunities that resulted in the company offering benefits to all employees which included an hourly wage increase• Created an on-boarding process for new hires to create a more welcoming culture and reduced employee turnover