Experience

HomeServe EMEA

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Global CEO, Consumer Finance

  • May 2021 - Present



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Director, Financial Services

  • Oct 2010 - May 2021

  Managing Director for John Lewis' consumer financial services business unit, offering innovative propositions to over 1.2m customers.Doubled the Partnership card spend (5% of UK credit card market) and drove 5x growth in insurance business and launched new propositions in foreign currency, in-store credit, personal loans, international payments etc. Responsibility for John Lewis payment strategy and roadmap (including implementing new branch and online payment platforms for John Lewis) enabling acceptance of contactless, digital wallets etc.

• Head of Retail Implementation

  • Mar 2009 - Sep 2010

  Led the successful opening of all new shops, existing shop refurbishments and delivery of all new retail concepts. Responsible for £100m of capital spend and delivered a significant step change in efficiencies and cost reductions.

• Head of Strategy & Commercial Finance

  • Aug 2005 - Feb 2009

  Led the strategy, business development, programme office and commercial finance teams. Achievements include format review resulting in John Lewis Home format, developing formative international routes for John Lewis and developing the online fashion entry strategy.



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Head of Group Financial Strategy

  • Jul 2003 - Jun 2005

  Introduced robust approach for performance assessment, investment appraisal and capital structure management. Responsible for realising value from third-party investments. Introduced robust approach for performance assessment, investment appraisal and capital structure management. Responsible for realising value from third-party investments.



Altio

• Vice President of Operations and European General Manager

  • Jan 2000 - Apr 2003

  Co-founder of 50 person software products company; set-up UK and US operations; built and ran Finance and HR functions; led fundraising rounds with Amadeus Capital Partners, Atlas Ventures, HarbourVest Partner; ran European sales, business development and marketing functions (50% of worldwide sales). Co-founder of 50 person software products company; set-up UK and US operations; built and ran Finance and HR functions; led fundraising rounds with Amadeus Capital Partners, Atlas Ventures, HarbourVest Partner; ran European sales, business development and marketing functions (50% of worldwide sales).



Bain & Company

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Sep 1996 - Dec 1999

  Primary focus advising major private equity practices on acquisition across multiple sectors. Led corporate strategy and operational improvement projects across financial services, telecoms, retail and FMCG sectors. Primary focus advising major private equity practices on acquisition across multiple sectors. Led corporate strategy and operational improvement projects across financial services, telecoms, retail and FMCG sectors.



Lehman Brothers

• Capital Markets
• 700 & Above Employee

• Corporate Finance Analyst

  • Aug 1991 - Jul 1994

  Specialised in M&A, equity and debt financings within Technology, Retail, Real Estate and Healthcare sectors. Specialised in M&A, equity and debt financings within Technology, Retail, Real Estate and Healthcare sectors.