Experience

Lititz Mutual Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Network Administrator

  • Apr 2021 - Present



Pro Global US

• United States
• Insurance
• 1 - 100 Employee

• US IT Team Lead

  • Jan 2013 - Apr 2021

  Worked as part of a global IT team that supports multiple countries and territories. The lead in the US branch for all service desk and infrastructure IT support. Responsibilities consist of all end user support pertaining to client device hardware and application support. Hardware consists of desktops, Laptops, Printers/Scanners, mobile devices, etc. Network infrastructure responsibilities consist of maintaining VMWare virtual environment, Microsoft Azure AD and cloud environment, SCCM and Intune/Endpoint, Exchange On-Prem and Online, Office 365, Skype for Business and Microsoft Teams, SharePoint/OneDrive, Power Bi, McAfee Endpoint Security/Orchestrator, Forcepoint web security, Solarwinds and PRTG reporting services, Citrix environment, Veeam backup and replication, Veritas Backup Exec, and AS400/iseries, Show less



Intergraph

• United States
• Software Development
• 700 & Above Employee

• Systems Engineer

  • Aug 2011 - Jan 2013

  Provide technical support for CADD users at requested locations. Support includes local and remote desktop, laptop, network, and local printers. Support of file and backup servers at each location. Provide technical support for CADD users at requested locations. Support includes local and remote desktop, laptop, network, and local printers. Support of file and backup servers at each location.



Lincoln General Insurance Company

• Insurance
• 1 - 100 Employee

• Hardware Technician

  • Sep 2004 - May 2011

  Provide desktop support for employees at all locations including remote. Support all local and network printers, phone system, and VoIP phones. Support all Sprint Blackberry and Treo. Support for all servers and backups. Provide desktop support for employees at all locations including remote. Support all local and network printers, phone system, and VoIP phones. Support all Sprint Blackberry and Treo. Support for all servers and backups.