Project Manager

• Oct 2022 - Present

As a Project Manager within the Digital Environment Portfolio, I support the delivery of projects in our Cloud Programme, including: Public Cloud, Collaboration, IDM, Productivity, Research Platforms, Enterprise Service Management & Client Services.

Junior Project Manager

• Feb 2022 - Oct 2022

Service Desk Team Lead

• Jul 2019 - Feb 2022

As a senior member of the Service Desk team I was responsible for ensuring the delivery of an efficient and high-quality front line support service to staff, students and associates of King’s College London.In this role I was responsible for managing my team's delivery of the defined service KPIs and SLAs across the four areas of the Service Desk: IT, Estates & Facilities, Switchboard and Residences.

Customer & Trading Manager

• Jun 2018 - Jul 2019

As Customer Experience CTM I managed three sub-departments; Commercial, Checkouts & the Petrol Fuelling Station. I led a team of 90 people across all three sub-departments, overseeing mandatory & role specific training, managing budgets and ensuring the quality delivery of tasks often set against pressurised timescales.

Team Leader

• Jan 2015 - Jun 2018

I held a Team Leader position across various departments of the store during this time including; Clothing, Groceries Online, Customer Services, General Merchandise & Counters

General Assistant

• Sep 2009 - Jan 2015

I worked as a part time colleague while studying A-levels at Truro College gaining experience on; Checkouts, Produce & Groceries Online