Experience

DaySmart Appointments

• United States
• Software Development
• 1 - 100 Employee

• Server Administrator

  • Jun 2015 - Present

  Linux Server Administrator, Network Administrator, DNS management, Infrastructure Administrator Linux Server Administrator, Network Administrator, DNS management, Infrastructure Administrator



CallidusCloud

• United States
• Software Development
• 200 - 300 Employee

• Systems Administrator

  • Feb 2005 - Mar 2015

  Datacenter administration of 200+ servers (mixed MS and Linux). Duties include OS and application patches/updates, disaster recovery testing, process documentation and training. Network user administration; change management processing. Infrastructure status reporting, security and server status monitoring and reporting. Virtual server resource allocation and administration. SOC audit data collection and reporting. Datacenter administration of 200+ servers (mixed MS and Linux). Duties include OS and application patches/updates, disaster recovery testing, process documentation and training. Network user administration; change management processing. Infrastructure status reporting, security and server status monitoring and reporting. Virtual server resource allocation and administration. SOC audit data collection and reporting.



MSI Solutions

• United States
• Hospitality
• 1 - 100 Employee

• CAC Tech

  • 2003 - 2005

  Supported proprietary software for 2,000+ Hotel system networks including pure DOS, Windows 2003 server environments and combinations Conducted Root Cause Analysis to identify problems in application, network or hardware sources Repaired systems using remote access tools: PCAnywhere, Remote Desktop, Virtual Satellite Mentored team for improved throughput, including new hires Supported proprietary software for 2,000+ Hotel system networks including pure DOS, Windows 2003 server environments and combinations Conducted Root Cause Analysis to identify problems in application, network or hardware sources Repaired systems using remote access tools: PCAnywhere, Remote Desktop, Virtual Satellite Mentored team for improved throughput, including new hires



Varsity Gold

• Fundraising
• 1 - 100 Employee

• IT System Administrator

  • 2002 - 2003

  Administered multiple Windows systems including Win2K Professional, Server 2K, WinNT 4.0 Maintained and supported Microsoft Exchange for internal and external clientele Investigated technology solutions for growth Constructed backup solutions for server and workstation network Administered multiple Windows systems including Win2K Professional, Server 2K, WinNT 4.0 Maintained and supported Microsoft Exchange for internal and external clientele Investigated technology solutions for growth Constructed backup solutions for server and workstation network



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Engineer II

  • 2001 - 2002

  Assisted with laptop rollout and appropriate Windows system image placement Fixed and sent response for all desktop applications, including current proprietary listings Analyzed and documented potential trouble trends and notified appropriate management division Dispatched cases to appropriate field support representatives Assisted with laptop rollout and appropriate Windows system image placement Fixed and sent response for all desktop applications, including current proprietary listings Analyzed and documented potential trouble trends and notified appropriate management division Dispatched cases to appropriate field support representatives



Hewlett Packard/MCI Networking

• Chandler, Arizona

• Help Desk and Customer Support

  • 1999 - 2001

  Troubleshot MS applications and operating systems (version specific to model release) Provided excellent customer service and technical support to Hewlett Packard customers and support representatives in participating repair stores such as Best Buy (Prior to the advent of Geek Squad) Assisted resource technicians and Quality Assurance group with escalations Trained and certified in HP Products and Design Troubleshot MS applications and operating systems (version specific to model release) Provided excellent customer service and technical support to Hewlett Packard customers and support representatives in participating repair stores such as Best Buy (Prior to the advent of Geek Squad) Assisted resource technicians and Quality Assurance group with escalations Trained and certified in HP Products and Design