Mike Hensen

Client Success Operations Manager at Restaurant Accounting Services, Inc. (RASI)
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Contact Information
us****@****om
(386) 825-5501
Location
Denver, Colorado, United States, US

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Experience

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Client Success Operations Manager
      • Jul 2022 - Present

      Littleton, Colorado, United States

    • Business Operations Manager
      • Jul 2021 - Aug 2022

      Littleton, Colorado, United States As Business Operations Manager, I supervise the IT Product Flex team and work closely with the executive team to develop, implement, and refine key strategic initiatives. I am a close collaborator and trusted advisor to the product and department leads, and ensure that client facing solutions are high-quality, robust, and scalable.

    • Client Advisor
      • Sep 2018 - Jul 2021

      Littleton, Colorado, United States I work with independently owned restaurants on accounting and operational best practices. I educate restaurant operators on our back office systems with an emphasis on timely and accurate submittals. I am responsible for onboarding new clients, either new restaurants opening their doors for the first time or existing restaurants converting from a previous accountant. During 16 week onboarding process, I work with clients on all aspects of their accounting, including processing of payroll and… Show more I work with independently owned restaurants on accounting and operational best practices. I educate restaurant operators on our back office systems with an emphasis on timely and accurate submittals. I am responsible for onboarding new clients, either new restaurants opening their doors for the first time or existing restaurants converting from a previous accountant. During 16 week onboarding process, I work with clients on all aspects of their accounting, including processing of payroll and accounts payable, inventory submittals and best practices, weekly sales balancing with integration of multiple POS companies, bank reconciliations, production of weekly financial statements, and much more.

    • United States
    • Restaurants
    • 700 & Above Employee
    • General Manager
      • Jun 2010 - Sep 2018

      Superior, CO Experience Old Chicago Pizza and Taproom 2010 – September 2018 General Manager Worked as an hourly employee from 2010-2015 as server and bartender. Promoted to an Assistant Manager position in August 2015, taking over as Bar Manager for a store that trained managers for the company and averaged over $70,000 in sales weekly. In January 2017, I was promoted to Assistant General… Show more Experience Old Chicago Pizza and Taproom 2010 – September 2018 General Manager Worked as an hourly employee from 2010-2015 as server and bartender. Promoted to an Assistant Manager position in August 2015, taking over as Bar Manager for a store that trained managers for the company and averaged over $70,000 in sales weekly. In January 2017, I was promoted to Assistant General Manager and, at the same time, took over as Kitchen Manager at same location. In October 2017, I was promoted to General Manager for the Superior location. My job duties have included: o Responsible for training over 50 managers on restaurant operations and management techniques o Responsible for maintaining consistent food and bar COGs, doing so with the upmost integrity o Responsible for writing/reviewing schedules for Managers, FOH and BOH employees, doing so on budget and with little to no overtime pay o Responsible for recruiting/hiring/orienting new employees and helping them through training period o Responsible for maintaining cleanliness of restaurant and holding staff to high service standards o Responsible for creating a fun environment for both employees and customers o Experienced in working with vendors and making weekly food/bar orders, basing those orders off usage, not “pars” o Responsible for managing and evaluating staff Skills o Ability to read OPS/Income Statements, trouble shoot issues and identify opportunities to improve o Ability to coach hourly and management staff to provide the best environment for customers o Very comfortable working in Excel, Word, CTUIT (Manager’s Log), Aloha, and other computer programs o Very comfortable with the interview process; able to identify employees who will benefit the restaurant o Ability to adapt on the fly and make last-minute decisions o Ability to communicate well with employees and customers to create a fun work atmosphere Show less

Education

  • Metropolitan State University of Denver
    None, Communication, General
    2009 - 2010
  • Glendale Community College
    None, Communication, General
    2008 - 2009
  • Colorado Christian University
    None, Business
    2007 - 2008

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