English Language Learner Teacher

• Mar 2021 - Present

Training Manager, Online and National International Teacher Training department

• May 2020 - Feb 2021

Responsible for teacher training and quality across China corporate and franchise schools as well as the new Online teaching products.Continuing responsibility for teacher trainer and teacher management training programmes.

Training Supervisor

• Jul 2019 - Feb 2021

Responsible for developing the train the trainer approach and content as well as ongoing development for the training team. Responsible for assessment and improvement for teacher training approach and content.Over the past six months I’ve coordinated production of online blog based content to support various guided and blended training sessions for groups and individuals across several regions. The training has been aimed at both teachers and teacher trainers. This year I aim to help enhance teacher mentor and manager programs with a similar approach.

Training Specialist

• Feb 2019 - Aug 2019

Center Education Manager

• Feb 2018 - Feb 2019

Manage the academic team in my centre.Run training for the academic team in my centre.Liaise with Sales and Operations teams to ensure good student service, in-centre team cooperation and respond to student comments.Liaise with the student body regularly to ensure good student service.CEMs also take part in regional duties and initiatives including trialing new products, positions and systems and spreading best practices. I was also required to participate in local teacher recruitment.CEMs are also expected to teach at least 10 classes each week.

Postgraduate Student

• Sep 2016 - Nov 2017

Completed an MA Tesol (Educational Technology).My focus was to improve my knowledge and skills in online education systems and technology. I also had a focus on educational psychology. Completed an MA Tesol (Educational Technology).My focus was to improve my knowledge and skills in online education systems and technology. I also had a focus on educational psychology.

Director of Academics/Studies

• Jun 2014 - Apr 2016

Director of Academics/ EF International Language School London/ManchesterOversee the academic provision and quality of teaching and learning of the London School. This includes recruitment, induction and training, and HR functions.Ensure successful ISI and British Council inspections. The school passed the December 2015 ISI monitoring visit with Exceeds Expectations in all categories including teaching and learning.Oversee Cambridge suite exam provision and courses as Centre Examinations Manager.Provide Academic service to students.Liaise with International Sales teams to resolve issues and provide product knowledge and training.

Academic Project Manager

• Jan 2011 - May 2014

Design, execute and implement projects concerning the educational quality of our product. Especially concerning content, approach, and training. Communication has been key to both development of my projects and project implementation, working with national and regional operations, sales and training managers as well as front line staff.I've had to use both online and offline strategies, using social networking, Sharepoint and online training systems like Mindflash, blackboard and others.Key projects have been:Designing and implementing a performance related pay scheme for teachers.Designing the approach and curriculum fit of one class type. This included research and development, communication and roll-out, training and also developing a Sharepoint site for sharing and moderating materials from teachers across the product.I am currently involved in designing a new student on-boarding program and designing a coherent assessment strategy for our students from placement to course conclusion.I also spent time recruiting DoS candidates in my first year of this position.

Regional Academic Trainer

• Oct 2009 - Jan 2011

This position ran concurrently with being a Director of Studies in one school.Design and run training and rollouts for academic staff in the Beijing region

Director of Studies

• Jan 2008 - Oct 2009

Manage the academic team in my centre.Run training for the academic team in my centre.Liaise with Sales and Operations teams to ensure good student service, in-centre team cooperation and respond to student comments.Liaise with the student body regularly to ensure good student service and customer engagement.DOSes also take part in regional duties and initiatives including trialing new products, positions and systems and spreading best practices.As a DoS, I was also required to participate in local teacher recruitment.DOSes are also expected to teach at least 10 classes each week.

Teacher & Senior Teacher

• Apr 2007 - Jan 2008

Run 25 classes per week, deliver oral placement tests and engage with students in the centre.As senior teacher, extra duties included scheduling classes and some mentoring and teacher training.

Claims Processor

• Apr 2006 - Mar 2007

Input claims information to the database.Flagged and referred claims with irregularities in payment. Input claims information to the database.Flagged and referred claims with irregularities in payment.

Debt Collector

• Feb 2006 - Apr 2006

Called customers with outstanding debt in order to resume payments on loans and overdrafts. Called customers with outstanding debt in order to resume payments on loans and overdrafts.

International ESL Teacher

• Jan 2005 - Jan 2006

Plan and teach oral English classes for students.Classes ranged from 4 years old to 19 years old Plan and teach oral English classes for students.Classes ranged from 4 years old to 19 years old

Loans Processor

• Jul 2004 - Jan 2005

Input loans application data from branches in order to approve loans.Liase with underwriters on referred cases. Input loans application data from branches in order to approve loans.Liase with underwriters on referred cases.

Fundraiser/team leader

• Aug 2003 - Jun 2004

Fundraisers engage the public to raise awareness for charitable organizations and set up donations from individuals.All fundraisers worked to daily and weekly performance targets.As team leader I ensured all fundraisers attendance and discipline. I also coached new and ailing staff.I was required to observe fundraisers to ensure the quality and integrity of the fundraisers approach. Fundraisers engage the public to raise awareness for charitable organizations and set up donations from individuals.All fundraisers worked to daily and weekly performance targets.As team leader I ensured all fundraisers attendance and discipline. I also coached new and ailing staff.I was required to observe fundraisers to ensure the quality and integrity of the fundraisers approach.

Barman, waiter

• Aug 2000 - Jul 2003

Working serving guests behind the bar and as waiting on staff. Working serving guests behind the bar and as waiting on staff.

Crew member and training squad

• Mar 1997 - Aug 2000

Initially working in kitchen, on till and drive thru.Training squad duties included orienting and training new staff. Initially working in kitchen, on till and drive thru.Training squad duties included orienting and training new staff.