Logistics Operations Manager

• Jan 2020 - Present

• Senior leader reporting into national Logistics Director• Strong focus on leadership & quality, challenging and improving logistics / H&S KPIs• Recognised nationally within the business as leading the future of logistics• Lead, develop and accountable for department leads• Partnered with Head of HR & Logistics Director to design speeding policy & Driver Handbook with full union support• Internal/employee relations; BFAWU/URTU, successful negotiator: wages, mass change consultation• Responsible for P&L; budget £7.5m, 50% of site budget. Engaged in whole site budget process• Introduced logistics apprenticeships and developed mentors across 2 sites, futureproofing the business. Now lead the Centre for Excellence and support national rollout• Led workforce engagement projects: established listening groups to understand feedback; ‘Work with me’ feedback sessions to gain colleagues’ view of challenges• Led management restructures, streamlining, redundancies; through decline to growth, efficiency and stability, introducing productivity measures across warehousing to achieve efficiencies• Behavioural safety change through improving culture; halved accident rate through supporting the development of strategic safety plans written and implemented by line management team, including risk assessments and SOPs • Introduced 3rd party out bases, delivering Hovis high standards of customer service in rural areas (North Wales and Lake District). Ranked 1 & 2 out of 10 3rd parties, delivering KPIs • Responsible for current Operator's Licence (40 vehicles)• Lead weekly/monthly MI e.g. labour, delivered volume, sickness & absence, FTE, agency costs

Logistics Dual Site Manager

• Oct 2017 - Jan 2020

Dual Site manager, responsible for Bradford and Golborne Logistics Operations; 264 headcount in warehousing and transport. Led the site teams, focusing heavily on ensuring that both sites add real value to the Logistics network and the wider business. Key to the logistics ongoing development and pursuit of operational excellence.

Operations Manager

• Jun 2015 - Mar 2016

• Logistics and stock management KPI's for 3rd party contracts; primarily Seabrooks Crisps, FGH's 1st food-based contract • Managed 5 other prestigious accounts: Pure Cashmere, Clarks Shoes, Wincanton, Jacques Vert and Jade Logistics • Following strategy turnaround, tasked with exiting all contracts; achieved successfully without loss through process review and implementing practical improvements • Logistics and stock management KPI's for 3rd party contracts; primarily Seabrooks Crisps, FGH's 1st food-based contract • Managed 5 other prestigious accounts: Pure Cashmere, Clarks Shoes, Wincanton, Jacques Vert and Jade Logistics • Following strategy turnaround, tasked with exiting all contracts; achieved successfully without loss through process review and implementing practical improvements

Operations Manager

• Apr 2012 - May 2015

• National Hovis Heroes ‘Grand Prix’ winner for exceptional contribution to Hovis Safety Standards, going above and beyond to support injured driver whilst ensuring customer service still delivered • Part of team of 3 delivering despatch & transport functions KPIs. Packing, picking, decanting, cross dock, distribution • National Hovis Heroes ‘Grand Prix’ winner for exceptional contribution to Hovis Safety Standards, going above and beyond to support injured driver whilst ensuring customer service still delivered • Part of team of 3 delivering despatch & transport functions KPIs. Packing, picking, decanting, cross dock, distribution

Operations Manager FLM

• Nov 2007 - Mar 2012

• Part of a team of 4; 24/7 cover 365 days a year across multiple sites• Developed, led and managed a team of 134 across Warehouse and Transport• Health & Safety management, drivers’ hours, Working Time legislation documentation and compliance • Labour and pick management, resolving daily issues. Managed pick and delivery to 700 customers weekly• Proactively identified and implemented cost saving initiatives in labour and fuel, reducing non-productive journeys

Radial Op

• Dec 2005 - Nov 2007

Assistant Manager

• Aug 2001 - Nov 2005

• Rota management, oversaw hotel, restaurant, brasserie, all functions held, and accounting. Turnover £1.8m pa • Rota management, oversaw hotel, restaurant, brasserie, all functions held, and accounting. Turnover £1.8m pa