Experience

Milton Hyundai
• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Parts Manager

  • Feb 2015 - Present


Richmond Hill Hyundai

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Manager

  • Jun 2013 - May 2014

  Responsible for a parts department with two parts advisors. Liaise with Service Manager and service team to provide a productive, efficient and profitable Fixed Operations department. Maintain an effective inventory of Hyundai OEM parts and accessories along with an extensive line of tires. Work closely with Hyundai Auto Canada focusing on parts purchase achievements, warranty parts processing, and CSI initiatives. Consistently exceeded forecast each month for each component of parts department gross profit. Introduced a successful Winter Tire program. Exceeded year over year tire sales by 57%. Reduced obsolescent inventory by over 30%. Dramatically increased department operating efficiency and overall gross percentage. Received an award for "Parts Manager of the Year". My department achieved the strongest overall profit and efficiency for the three dealerships in the owners group. Show less



Sisley Hyundai

• Canada
• Retail

• • Nov 2010 - Nov 2012

  - Managed and coached a team of 15-20 Service department staff, 3 Parts department staff, and 10 Customer Contact Centre agents to maximize the efficiency of an 8 bay shop. - Managed pre and post sales of new and used vehicle inventory, including vehicle landing, damage claims. prep, repair, pdi, detail and vehicle delivery. - Managed the Parts department operations and inventory control, focusing on the streamlining of stockable parts and inventory reduction.- Implemented a tire and wheel program to dramatically increase sales of all-season and winter tires and wheels.- Regulate warranty claims and process. Maintain receivables while attaining strong acceptance rates, as well as keeping cost per vin within spec. - Worked directly with the offsite Collision Centre manager to capture body parts and repair revenue.- Facilitated building maintenance, tools and machines with a focus on quality and expense control. - Worked together with the sales management team to provide fluent processes both internally and external.- Coached the sales and finance staff to maximize the Accessory dollars per vin, as well as selling Winter Tires on the sales contract. - Achieved year over year growth in both departments while challenging a CSI initiative set out by the manufacture. - Worked directly with Hyundai Auto Canada to meet and/or exceed dealer requirements, while maximizing profits of the fixed operations department. Show less

• • Aug 2007 - Nov 2010

  - Managed a team of 2 full time parts advisors. - Maintained a parts wholesale department, with year over year sales increase.- Maintained parts inventory control, while creating order process and procedures with a focus on increasing obsolescence return value.- Performed perpetual inventory counts as well as monthly inventory value reconciliation with the accounting department.- Performed fiscal year end inventory counts, reconciling with the accounting department.- Worked directly with the Customer Contact Centre to control special order parts stock, and maximize fixed profit.- Dramatically increased CP parts gross percentage as well as overall department profit performance. - Created and implemented a very strong tire and wheel program for both winter and all-season applications.- Focused on Accessory sales, both on the sales deal and after sale.- Communicated directly with Hyundai Canada to meet requirements. Show less


Sisley Honda
• Parts Advisor

  • Nov 2006 - Aug 2007

Dow Honda
• Canada
• Retail
• 1 - 100 Employee
• Parts Advisor

  • Jul 2002 - Nov 2006