Experience

Currently Available

• Process Improvement / Project Management Professional

  • Aug 2020 - Present



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Process Improvement Manager

  • Jun 2011 - Jul 2020

  Served as member of fact-based management team within the Process Improvement department, performing investigative work & analysis, determine root causes, and develop potential process enhancements. Worked with Ricoh’s functional teams to drive improvement through process change. • eDocs: Analyzed and validated electronic document / signature usage, interviewed Sales reps regarding actual quotes / orders, determined issues & challenges that resulted in reps not fully utilizing eDocs… Show more Served as member of fact-based management team within the Process Improvement department, performing investigative work & analysis, determine root causes, and develop potential process enhancements. Worked with Ricoh’s functional teams to drive improvement through process change. • eDocs: Analyzed and validated electronic document / signature usage, interviewed Sales reps regarding actual quotes / orders, determined issues & challenges that resulted in reps not fully utilizing eDocs, identified opportunities for training and system enhancements • Data Security: Coordinated updating of equipment records for customers where Ricoh was obligated to perform hard drive data security prior to the assets being removed from the customer’s office, worked with leasing partner and IT to ensure updates were performed monthly • Commission Support: Logged and quantified commission issues / questions submitted by Sales reps regarding their commission, revenue amounts, and the comp plan; analyzed the types of issues and determine root cause, provided timely assistance in resolving or redirecting the issues • RMAs: Performed in-depth analysis of current-state of the end-of-lease equipment pick up process, analyzed existing data to ensure that all Return Material Authorizations (RMA’s) are properly closed in a timely manner by refining / improving operational controls, processes and oversight, while enhancing visibility to RMA performance with the creation of a dashboard to maximize equipment dispositions and improve customer satisfaction • SD&A: Worked with Production Print team to enhance order processing by launching services delivery & acceptance (SD&A) document upload via MyRicoh portal, which auto-releases "service completion confirmation" order hold

• Senior Analyst, Special Projects

  • Jul 2006 - Jun 2011

  Performed analysis on various aspects of equipment sales and service revenue. • Coordinated the Queue Funding project, monthly process allowing company to receive a cash transfer from finance company ($10 – $30M) to bank account for transactions completed in the last 2 business days of the month

• Financial Services Manager

  • Mar 2002 - Jul 2006

  Acted as liaison between financing company and field sales to price transactions, establish credit lines, work with Legal to negotiate changes to terms and conditions. • Helped push deals through order process and alleviate deals on funding hold due to paperwork issues