Experience

• 

  Self employed

  • Independent Contractor

    • Dec 2022 - Present

• 

  SSCL Limited

  • Auckland, New Zealand

  • Supply Chain Specialist

    • May 2019 - Present
    • Auckland, New Zealand

• 

  Lancom Technology

  • New Zealand
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Customer Relationship Manager

    • Jul 2020 - Dec 2022

    Good customer service is all about providing value for money. As a technology provider there is a balance that needs to be maintained by keeping the lights on and planning ahead and keeping up with the rapid growth and changes. Customers want reliable advice to set their IT road map so they invest in the areas that will give them the best return on investment. Our focus on Customer Success recognises that trust from our relationship with our customers is valuable to all parties.

  • Senior Consultant

    • Sep 2019 - Dec 2022

    Special focus on Dynamics 365 Customer Engagement and Business Central along with supply chain optimisation. Data Warehouse reporting using Power BI and other tools. Business Process evaluations setting management outcomes

• 

  HRV

  • Auckland

  • ICT Manager

    • Jan 2011 - Jul 2018
    • Auckland

    Microsoft Dynamics NAV ERP from 2009RTC to NAV2017 implementation and upgrades• Financials• Manufacturing/Inventory Management• Business Process Re-engineering Digital TransformationMicrosoft CRM / Dynamics 365 Sales, Field Service• Spitfire Predictive Dialling with campaign integration• Click Dimension e-marketing automationScribe Software interfacingMobile Apps• Sales tool Apps• Sales commissions management

• 

  Once Credit Pty Ltd

  • Sydney, Australia

  • IT Consultant

    • Aug 2010 - Oct 2010
    • Sydney, Australia

    Infrastructure consolidation Project. Relocation of infrastructure and applications to datacentre. Review and implementation of desktop upgrade and deployment methodology.. Cost Reductions. IT delivery strategy.

• 

  Self Employed

  • Independent Consultant

    • Feb 2010 - Aug 2010

    Strategic Consulting, including business assessments & ICT strategy development

• 

  Hanover Finance Ltd

  • Operations Manager

    • Feb 2009 - Apr 2010

  • Group IT Manager

    • Jul 2002 - Feb 2009

    Management and Development of company financial lending and Funding systemMultiple systems• Sovereign Funding by FINZSOFT• FinPOWER by Intersoft Solutions• Simplicity CRMLead support team onsite and with outsource partners

• 

  AFFCO NZ Ltd

  • Auckland, New Zealand

  • General Manager Information Services

    • 1995 - May 2002
    • Auckland, New Zealand

    Meat Processing and Export• Oracle Financials and Manufacturing• Meat Plant processing systems• Cedar Creek real time data capture systems• Livestock procurement and Payment system• Export Documentation• Y2K Systems upgrade and testing