Director of IT

• Mar 2021 - Present

• Followed planned path from Voice Engineer to Senior System Admin, to Team Lead, to Director of IT.• Oversee the day-to-day operations of the project and service teams. • Facilitate Tier 3 escalation for data and voice issues.• Serve as additional resource for the project team on issues for implementation.• Coordinating with the helpdesk team on the service side to reduce time to resolution on tickets. Collaborating with all teams to educate and process work intelligently. • Actively seeking more proactive than reactive working environment. Show less

Team Lead

• Aug 2020 - Mar 2021

Senior Sys Admin

• Jun 2015 - Aug 2020

Experienced engineer with years of experience in implementation and support for the below solutions, and more.Automation: Chef, AnsibleVirtualization: Nutanix, VMWare, HyperV, Xen, ProxmoxNetworking Firewalls: Sophos, Sonicwall, Cisco, Fortinet. Switching: HP, HP / Aruba, Cisco, Extreme, Ubiquiti Wireless: Aruba, Ubiquiti, MerakiServer Installation, Upgrade / Migration, and Support. Windows Server 2000 through 2019Linux Server RedHat CentOS UbuntuVeeam Backup and ReplicationMicrosoft Cloud / Azure AD Office365 migrations Azure AD SyncVoice Solutions Avaya Aura Communication Manager SBCE System Manager Session Manager Aura Messaging Modular Messaging IP Office Voicemail Pro Equinox 3CX Show less

Senior Voice Infrastructure Engineer

• Dec 2013 - Jun 2015

• Collaborated on legacy telecom remediation projects. • Coordinated voice infrastructure moved to Avaya VoIP. • Migrated multiple sites to Avaya VoIP decommissioning old gear remotely with "smart hands" on site. • Collaborated with the network engineering team to accomplish our goals getting these projects completed. • Liaised with third party vendors. • Remediated systems. • Collaborated on legacy telecom remediation projects. • Coordinated voice infrastructure moved to Avaya VoIP. • Migrated multiple sites to Avaya VoIP decommissioning old gear remotely with "smart hands" on site. • Collaborated with the network engineering team to accomplish our goals getting these projects completed. • Liaised with third party vendors. • Remediated systems.

Senior Voice Engineer

• May 2011 - Nov 2013

Avaya Voice Implementation and Support Small / Medium Business - IP Office Enterprise - Communication Manager • Installed with Pass/fail metrics acting as field staff. • Trained clients on installed system. Generated PowerPoints& cheat sheets for operation and end users. • Lead engineer on converting West Penn Hospital and Allegheny General Hospital over to Avaya Communication Manager from a Definity and a Nortel phone system. • Deployment and implementation of the Avaya Aura Communication Manager solution. Gateways LSPs ESS Servers Simplex and Duplex solutions IP, Digital, and Analog Stations • Avaya IP Office Install and maintain Avaya IP Office systems SCN Environments IP, Digital, and Analog stations Voicemail Pro One X Portal • Avaya Data Implementation and troubleshooting of Avaya ERS data switches. LLDP-MED QoS - Quality of Service VLANs • Aruba Wireless Install and maintain Aruba wireless systems. Controller and instant based models. • In house network implementation and maintenance VMWare Servers Exchange Active Directory Spam filter Sonicwall and Cisco ASA VPN and Firewalls Show less

Virtual Classroom Technology Specialist

• Apr 2007 - May 2011

• Supported teachers with synchronous and asynchronous courses. • Trained new staff on the IT platforms. • At the time it was Blackboard, EdMastery, Elluminate and SharePoint & Provost Admins. • Created fun documentation for the team such as "Elluminate for Dummies" which was a fun spin on the popular book series at the time. • Supported teachers with synchronous and asynchronous courses. • Trained new staff on the IT platforms. • At the time it was Blackboard, EdMastery, Elluminate and SharePoint & Provost Admins. • Created fun documentation for the team such as "Elluminate for Dummies" which was a fun spin on the popular book series at the time.