Mike Federspiel
Mid-Market Customer Success Manager at Eagle Point Software- Claim this Profile
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English Native or bilingual proficiency
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Bio
Alexander Saleh
Mike Federspiel is hands down the most hard-working, intelligent, and inspiring person with whom I have had the pleasure to work. He is quick to fill the role of the leader when one is absent and ensures all the members of his team can reach success. Mike and I were members of a team, and thanks to Mikes leadership, we not only completed our research ahead of schedule, but we also were complimented on the quality of the finished product.
Alexander Zamora
It’s rare that you come across standout talent like Mike.I had the pleasure of attending University of Dubuque with Mike for two years, collaborating on several projects. I was always in awe of Mikes’s ability to command a room and get other students on board with ideas—even people who were initially on completely different pages. Oh, and I still miss his infectious attitude before every class! As a team member or a leader, Mike earns my highest recommendation
Alexander Saleh
Mike Federspiel is hands down the most hard-working, intelligent, and inspiring person with whom I have had the pleasure to work. He is quick to fill the role of the leader when one is absent and ensures all the members of his team can reach success. Mike and I were members of a team, and thanks to Mikes leadership, we not only completed our research ahead of schedule, but we also were complimented on the quality of the finished product.
Alexander Zamora
It’s rare that you come across standout talent like Mike.I had the pleasure of attending University of Dubuque with Mike for two years, collaborating on several projects. I was always in awe of Mikes’s ability to command a room and get other students on board with ideas—even people who were initially on completely different pages. Oh, and I still miss his infectious attitude before every class! As a team member or a leader, Mike earns my highest recommendation
Alexander Saleh
Mike Federspiel is hands down the most hard-working, intelligent, and inspiring person with whom I have had the pleasure to work. He is quick to fill the role of the leader when one is absent and ensures all the members of his team can reach success. Mike and I were members of a team, and thanks to Mikes leadership, we not only completed our research ahead of schedule, but we also were complimented on the quality of the finished product.
Alexander Zamora
It’s rare that you come across standout talent like Mike.I had the pleasure of attending University of Dubuque with Mike for two years, collaborating on several projects. I was always in awe of Mikes’s ability to command a room and get other students on board with ideas—even people who were initially on completely different pages. Oh, and I still miss his infectious attitude before every class! As a team member or a leader, Mike earns my highest recommendation
Alexander Saleh
Mike Federspiel is hands down the most hard-working, intelligent, and inspiring person with whom I have had the pleasure to work. He is quick to fill the role of the leader when one is absent and ensures all the members of his team can reach success. Mike and I were members of a team, and thanks to Mikes leadership, we not only completed our research ahead of schedule, but we also were complimented on the quality of the finished product.
Alexander Zamora
It’s rare that you come across standout talent like Mike.I had the pleasure of attending University of Dubuque with Mike for two years, collaborating on several projects. I was always in awe of Mikes’s ability to command a room and get other students on board with ideas—even people who were initially on completely different pages. Oh, and I still miss his infectious attitude before every class! As a team member or a leader, Mike earns my highest recommendation
Credentials
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Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERApr, 2023- Oct, 2024
Experience
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Eagle Point Software
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United States
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Software Development
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1 - 100 Employee
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Mid-Market Customer Success Manager
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Mar 2022 - Present
• Develop value-driven goals in partnership with clients • Drive usage and utilization of the Pinnacle Series platform • Grow relationships with clients to span across regions, business units, and disciplines• Understand organizational structure of clients in order to engage the correct stakeholders
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Customer Success Specialist
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Jul 2021 - Mar 2022
• Assisted with new client account setup• Built strong relationships with clients• Coordinated forward looking tasks for both clients and internal resources• Documented and logged client issues and requests • Gathered and shared appropriate materials with clients• Maintained detailed account records/notes in Gainsight • Supported the Customer Success Manager in driving user adoption of Pinnacle Series within the client organization
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Northeast Iowa Community College
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United States
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Higher Education
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200 - 300 Employee
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Library Specialist
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May 2019 - Jul 2021
• Assisted with duties at the circulation desk including greeting patrons, answering phone and email requests, and checking in and out materials and multimedia equipment for all collections• Oversaw Dubuque County Library District-Peosta Branch collection • Refreshed and shelved new materials and inform library staff of the exchange of titles • Sorted returned books, periodicals, publications, and other items according to classification code
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High School Partnerships Concurrent Enrollment Instructor
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Jan 2021 - May 2021
• Provided effective communication instruction and carry out assigned responsibilities• Taught one section of SPC 112 (Public Speaking-Hybrid) at Beckman Catholic High School
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University of Dubuque
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United States
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Higher Education
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300 - 400 Employee
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Adjunct Professor
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Aug 2018 - Apr 2021
• COM 101 (Speech Communication) / ENG 090 (Introduction to College Writing)• Evaluated student performance through essays and speeches• Prepared activities, discussions, and lectures to encourage active learning
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Graduate Assistant - Communication Department & MAC/MMCM Programs
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Jan 2018 - Jul 2019
• Created visual representation of student and faculty data • Designed instructor Moodle pages and syllabi• Researched ways to implement and improve communication graduate courses• Taught one section of COM 101 (Speech Communication) – Spring 2018
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Office Assistant - Academic Affairs
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Jan 2017 - Sep 2018
• Department intern from January-May 2017; hired part-time in May 2017• Aided with research/development projects for instructors and department news letters• Assisted with modifications to university academic catalog(s)• Helped with course and faculty scheduling• Evaluated current processes and make suggestions for improvement• Organized electronic files, copy and scan documents, and accommodate with mailings
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Education
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2017 - 2019
University of Dubuque
Master of Arts - MA, Communication, General -
2016 - 2017
University of Dubuque
Bachelor of Arts - BA, Communication, General -
2014 - 2016
Northeast Iowa Community College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
Community
