Experience

Hodgson Orthopedic Group

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Country General Manager

  • Mar 2021 - Present



House Concepts

• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee

• General Manager and Co-Creator

  • Jun 2019 - Feb 2021

  As the General Manager, I created and implemented a comprehensive business plan and lead the build-out of a new luxury fitness concept from inception to completion. I developed all standard operating procedures including studio concepts, brand strategy, guest experience standards and employee on-boarding and training processes.Additional responsibilities include:Designing the client experience strategy to ensure a seamless and impactful client journeyManaging business financials, forecasting and budget reportingResponsible for fostering relationships with external vendors and the design, fabrication and delivery of custom equipment for each studio conceptWorked in tandem with the marketing department to develop the brand, logo design, website development and marketing strategiesOversight of all staffing standards, recruitment and HR mattersMaintaining current knowledge of key competitors; and ensuring studio participation in local community events.



Equinox

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• General Manager

  • Mar 2016 - Jun 2019

  As a General Manager, I manage the club’s revenue and expense goals, administer the continued career development of the staff, and maintain Equinox’s high level of customer service. I also oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.Additional responsibilities include:Hiring, training, motivating, directing, coaching and evaluating all club managers.Maximizing member retention by ensuring high levels of customer service, cleanliness, a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback.Ensuring that the club meets all of Equinox’s standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management.Maintaining current knowledge of key competitors; and ensuring club participation in local community events.

• Regional AGM Training and Development Manager

  • May 2018 - May 2019

  As a Regional Training and Development Manager, I managed the training and development of 20+ Assistant General Managers, administered the continued career development, and collaborated with their senior managers to cultivate growth. I also contributed to company wide program initiatives and training and development goals and implemented company programs and promotions to help promote new leaders in the region. Additional responsibilities include:Training, motivating, directing, coaching and evaluating all region assistant general managers.Maximizing manager retention by ensuring positive mentoring and guidance.Ensuring that the assistant general managers championed all of Equinox’s standards for cleanliness, maintenance, safety, security and physical operations as well as business and financial management.

• Assistant General Manager

  • May 2014 - Feb 2016

  As an Assistant General Manager, I helped ensure the smooth and efficient operational procedures within all departments which enabled the club to provide the highest level of customer service.Trained and supervised the Front Desk, Maintenance and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilitiesManaged multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenanceEducated the management and staff and ensured implementation of proper company policies and procedures.As Assistant General Manager, I was responsible for having a thorough knowledge of club services, programs and products as well as current knowledge of key competitors.



SSA Recruitment Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Specialist Recruiter/Headhunter

  • Feb 2014 - May 2014

  Specializing in the Recruitment and Headhunting of Top Construction professionals in the Toronto and Eastern Canada market. I work closely with Clients to build relationships and be a go to resource to fulfilling their human capital goals, while I help my candidates move their career forward. You will typically see me working within management roles for;• Project Co-ordinators• Project Managers• Contract Managers/Operation Managers• General Superintendents• Senior Site Superintendents• Site Superintendents• Quantity Surveyors/Cost Controllers• Commercial Managers• Environmental Managers• Estimators, Senior & Chief Estimators• Design Managers• Health and Safety Managers• Business Development Managers• Quality Managers• Procurement Officers and Managers• Accountants/Account Managers



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Recruitment Specialist

  • Apr 2012 - Feb 2014

  My expertise is in Front End/Design Professional Search Practice; however when my clients need contract resources, my dedicated recruitment team delivers strong candidates in a timely manner.In short I help my clients with their talent management by:• Understanding their needs• Headhunting for their specific talent requirementsOn the opposite side: I also manage relationships with various technology professionals to help them make the right move.About Randstad:Randstad is the second largest HR services provider in the world, generating annual revenues of more than $27 billion. Randstad services more than 45 countries, with 28,000 corporate employees working from 4,300 branches, and employs over 450,000 people every day.Randstad Canada is the Canadian leader for recruitment and HR Services. Through our insightful knowledge of local markets, employment trends and global network of recruitment experts, we are shaping the Canadian world of work.



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Senior General Manager

  • Mar 2006 - Apr 2012

  -Administer necessary document and marketing pieces for domestic and international retail locations within deadline provided.-Responsible for communicating with coordination teams.-Hired and trained over 500+ staff, including Managers and full time staff-Work with new stores team to refine Flagship process by ensuring that all training and procedures are done correctly and held to the high standard of the company- Develop daily goals and timelines to meet strict deadlines- Execute visual presentations according to coordination teams specifications- Manage inventory and space planning of flagship merchandise- Use digital photography skills to photograph presentations of merchandise that are sent out to stores worldwide in order to implement new merchandise in updates and floor sets- Perform monthly performance reviews- Create/Audit weekly schedule for over 200 employees to ensure accurate coverage for business needs- Attend weekly staffing meeting to discuss store wide areas of opportunity- Performed interviews and onboarding for new and returning employees- Created and implemented a store wide training program for our brand representatives.- Partnered with fellow management to recruit new employees