Experience

East Side Union High School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Personnel Technician II, Human Resources

  • Jun 2021 - Present

• Short Term Confidential Department Secretary of Wellness and COVID-19 Response

  • Jan 2021 - Present

  * Monitor District’s COVID-19 online screening program and immediately contact individuals who failed to pass screening to advise the individual on next steps which may include testing or quarantine.* Respond to questions from employees, students, and parents/guardians regarding COVID-19 protocols.* Create the District’s COVID-19 Prevention Plan (CPP) that complies with county guidelines to return to in-person learning.* Establish a COVID-19 PCR testing program for over 2,500 of our students athletes to comply with state guidelines to restart high school sports. In addition, we offer the same testing program for our 3,000 students who have returned to in-person learning. Show less



JoyRun

• Redwood City, California, United States

• Data Management / Data Engineer / Data Analyst

  • Feb 2015 - Feb 2020

  JoyRun is a peer-to-peer platform app that allows users to buy and deliver items such as meals or snacks in a friendlier and more rewarding kind of way. * Ensured that over 10,000 restaurants had the correct info, including logo, menus, location, and restaurant hours. * Designed and worked with our engineering team to create tools used to maintain our menu database. * Individually curated over 5,000 menus that form the foundation of the JoyRun menu database. * Maintained relationships with partner restaurants to ensure menus were up to date on the app. * Managed an off-site team responsible for collecting over 2,500+ menus from 100+ regions. * Analyzed daily data from all runs in the app to find restaurants that were in demand but not currently supported in our app, and coordinated with the sales team to follow up with leads. * Implemented affiliation groups to encourage user growth by creating incentives for repeated users of the app. Members of affiliation groups are able to unlock more restaurant deals and rewards, based on the number of members in the group. Show less



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Relationship Manager (CRM) / Software Engineer

  • Aug 2012 - Jun 2016

  Nook, the digital services division of Barnes and Noble, developed the Nook brand of e-readers and the content backend for bn.com. * Created marketing campaigns to engage current and potential customers to purchase eBooks. * Created email templates used by the customer support team to ensure consistent interactions with customers. * Wrote SQL queries to identify potential new customers. * Managed and coordinated off-shore teams across multiple time zones to ensure all matters dealing with customer support were answered in a timely manner. * Wrote APIs in Java that aggregated Top 100 sales in different subject categories, which was used as inspiration for new marketing campaigns. * Created monitoring dashboard in Java that enabled teams to monitor the status of scripts/tasks. Show less



Retrevo

• United States
• Consumer Electronics
• 1 - 100 Employee

• Customer Service Manager / Database Manager

  • Jun 2006 - Aug 2012

  Retrevo is a shopping site focused on consumer electronics search, discovery, recommendations and purchase. * Created and managed a team of interns and was in charge of everything related to Customer Service, including answering any phone calls or e-mails that came into Retrevo about our eCommerce business. * Established relationships with external vendors to source deals for Retrevo's eCommerce site. * Managed and hired a team of interns to match user manuals to the correct electronic products. * Analyzed trends in newly announced electronic products/gadgets and created new categories to our database. * Answered questions from Retrevo consumers about their electronic devices or gadgets. Questions included inquiries about user manuals, where to buy products, product recommendations, and best deals. * Supervised the collection and ingestion of over 500,000 user manuals in order to create an extensive manual archive for consumers who need help replacing a lost manual. Show less