Mike Cort
Operations Manager at Mobius Networks- Claim this Profile
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Topline Score
Bio
LinkedIn User
Mike has all the qualities of the ideal service manager, especially when it comes to dealing with suppliers. He kept an extremely cool head during the day-to-day dealings with infrastructure and service suppliers, some of whom were a good deal less competent than their industry position might lead one to believe. During the time we worked together he dealt swiftly and efficiently with my issues and oproblems and I knew that if I gave him an issue it would be dealt with, as opposed to left to being kicked into 'the long grass'. I can recommend Mike wholeheartedly as a service manager.
Adrian Charles
I had the pleasure of managing Mike for 3 years. I found him to be honest and conscientious, hard working and with a genuine concern for impact. Mike cared a great deal about the customer, keen to deliver a high quality service, seek feedback and improve where possible. I would have no hesitation working with Mike again.
LinkedIn User
Mike has all the qualities of the ideal service manager, especially when it comes to dealing with suppliers. He kept an extremely cool head during the day-to-day dealings with infrastructure and service suppliers, some of whom were a good deal less competent than their industry position might lead one to believe. During the time we worked together he dealt swiftly and efficiently with my issues and oproblems and I knew that if I gave him an issue it would be dealt with, as opposed to left to being kicked into 'the long grass'. I can recommend Mike wholeheartedly as a service manager.
Adrian Charles
I had the pleasure of managing Mike for 3 years. I found him to be honest and conscientious, hard working and with a genuine concern for impact. Mike cared a great deal about the customer, keen to deliver a high quality service, seek feedback and improve where possible. I would have no hesitation working with Mike again.
LinkedIn User
Mike has all the qualities of the ideal service manager, especially when it comes to dealing with suppliers. He kept an extremely cool head during the day-to-day dealings with infrastructure and service suppliers, some of whom were a good deal less competent than their industry position might lead one to believe. During the time we worked together he dealt swiftly and efficiently with my issues and oproblems and I knew that if I gave him an issue it would be dealt with, as opposed to left to being kicked into 'the long grass'. I can recommend Mike wholeheartedly as a service manager.
Adrian Charles
I had the pleasure of managing Mike for 3 years. I found him to be honest and conscientious, hard working and with a genuine concern for impact. Mike cared a great deal about the customer, keen to deliver a high quality service, seek feedback and improve where possible. I would have no hesitation working with Mike again.
LinkedIn User
Mike has all the qualities of the ideal service manager, especially when it comes to dealing with suppliers. He kept an extremely cool head during the day-to-day dealings with infrastructure and service suppliers, some of whom were a good deal less competent than their industry position might lead one to believe. During the time we worked together he dealt swiftly and efficiently with my issues and oproblems and I knew that if I gave him an issue it would be dealt with, as opposed to left to being kicked into 'the long grass'. I can recommend Mike wholeheartedly as a service manager.
Adrian Charles
I had the pleasure of managing Mike for 3 years. I found him to be honest and conscientious, hard working and with a genuine concern for impact. Mike cared a great deal about the customer, keen to deliver a high quality service, seek feedback and improve where possible. I would have no hesitation working with Mike again.
Experience
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Mobius Networks
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Operations Manager
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Jan 2015 - Present
Driving Operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation
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Customer Relationship Manager
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Apr 2011 - Jan 2015
Brought into the company to assess and improve the existing Customer Service processes and to re-evaluate and improve the tools and methods used to deliver the service.
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AstraZeneca
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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IT Supplier Manager
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2004 - Apr 2011
Enabling the business to focus on their core activities by providing the knowledge, tools and experience needed to navigate the supplier landscape to get the correct results. Driving change to generate optimal value from our department and our supply chain according to our customer’s needs. Delivering visibility of continuous improvements to our customers.
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IT Helpdesk & Desktop Support Team Leader
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1996 - 2004
I joined Astra in 1996 as a contractor as part of the IT Helpdesk team. In 1997 I became a permanent member of staff. I took an 18 month secondment to set up the IT Procurement process, before returning to the Helpdesk and becoming Team Leader of both the IT Helpdesk and the Desktop Support teams.
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Community
