Experience

DriveSavers Data Recovery

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Engineering

  • Nov 2010 - Present

  As Director of Engineering I am able to pull together the talents of all of the engineering groups and focus on the best methods from each platform to yield the best recoveries to enhance the customer experience and to reunite them with their data.

• Director of Mac and Unix Engineering

  • Jan 2001 - Nov 2010

  DriveSavers is an amazing company with a fantastic talent base that is focused on recovering any and all data that any customer wants back from a data loss situation. I am a working Director where I sit side-by-side with my staff as an equal when working on recovery problems, but am still able to mentor them with my experience and lastly be able to direct the Mac and Unix department to be able to handle future technologies and recoveries. "The man who says he can and the man who says he can't are usually both right" is a saying I put at the end of my emails and I only have personnel that say, "he can" under me. This is why we are so successful and will be for the life of the company. Show less

• Head of Customer Service / Data Recovery Engineer

  • Feb 1994 - Jan 2001

  Performed data recoveries, created methodologies and processes for recovering data from data lost situations in all Macintosh and UNIX/Linux file system devices. Worked with customers regarding recovery results, payment and worked customers through disputes and misunderstandings to find positive resolutions for both the customer and the company.



Golden Triangle

• Technical Support Supervisor

  • 1991 - 1994

  Beta testing hardware and software. Guiding the customer support team to provide the best care of our customers. Beta testing hardware and software. Guiding the customer support team to provide the best care of our customers.