Crew Member

• Oct 2015 - Present

As a Crew member, responsibilities include cash handling and customer service while checking out customers, stocking products, assisting customers with their questions and concerns. The role of section leader is to order products based on present inventory, train, and lead team members, receive and check-in product making sure that shipment and invoice are accurate, keep back stock rotated and organized, and stay within given sales vs. spoils ratio.

Section Leader

• Oct 2015 - Present

Production Technician

• Aug 2019 - Jul 2020

Inventory and load work vehicles with equipment, products and supplies needed. Maintain a clean and organized vehicle. Prepare rooms/areas for work activities. Setting up area and equipment for each project. Perform production processes following SERVPRO® production guidelines per job order. Ensure clear two-way communication with crew chief and other technicians. Perform end-of-day/end-of-job cleanup and breakdown. Inventory and load work vehicles with equipment, products and supplies needed. Maintain a clean and organized vehicle. Prepare rooms/areas for work activities. Setting up area and equipment for each project. Perform production processes following SERVPRO® production guidelines per job order. Ensure clear two-way communication with crew chief and other technicians. Perform end-of-day/end-of-job cleanup and breakdown.

Customer Service Manager/Trainer

• Oct 2003 - Oct 2014

Supervise up to 120 associates in Customer Service Department and accounting office. Responsible for the overall direction, coordination, and evaluation of these departments. Carried out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities included performing floor monitor duties, interviewing, and training associates; planning, assigning and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provided immediate coaching/feedback to associates who were not in compliance with expectations. Performed duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.