Chief Executive Officer

• Dec 2022 - Present

Asia Airfreight Terminal (AAT) is an air cargo terminal based at Hong Kong International Airport, Asia's premier passenger and cargo hub. AAT serves the world's leading airlines, offering a comprehensive range of quality services, from physical cargo handling to documentation processing. An attitude towards excellence coupled with state-of-the-art facilities and IT capabilities ensures that our customers will always enjoy the highest level of service from AAT. Our most recent addition - AAT Coolport represents AAT's ongoing commitment to providing unique solutions to meet the growing demand for safe air transportation of time and temperature-sensitive cargo, fully certified with IATA CEIV Pharma, CEIV Fresh and WHO GDP Pharma accreditations. In addition, AAT is the first Cargo Terminal Operator in Hong Kong to attain CEIV Lithium Batteries (CEIV Li-batt) certification. Show less

Chief Executive Officer

• Nov 2018 - Dec 2022

CEO

• Oct 2015 - Nov 2018

Senior Vice President Delhi

• 2013 - 2015

Head of the Delhi operations of AISATS, a 50-50 joint venture ground handling company by Air India and SATS of Singapore. AISATS provides comprehensive ground handling services to client airlines, including passenger, ramp and cargo services, as well as interior and exterior aircraft cleaning services. AISATS is the premier ground handling company in Delhi, commanding approximately 50% of the market share by flights. My key responsibilities in this portfolio include: Reporting directly to the CEO of AISATS, fully responsible for all administrative, operational, commercial and financial functions of the business unit In charge of over 5000 employees in Delhi, including outsourced and deputed staff from both partners Focussing on providing exemplary ground handling services to client airlines, as well as increasing market share and introducing organisational restructuring to streamline operations and optimise resource utilisation Relationship management of key stakeholders and interested parties, including government ministries, airport authorities, airlines, vendors and service partners Show less

Director Airport Services and Reservations

• 2007 - 2013

Served as chairman of the Airport Services Advisory Group and the Reservations Services Advisory Group, comprising of experts from 27 member carrier of Star Alliance. I established and implemented common airport and reservations systems standards and procedures among all alliance member carriers. This required extensive coordination, negotiation and alignment across multiple companies that have differing business models and service cultures. In addition, I conceived, developed, delivered and implemented alliance-wide products that help the carriers cooperate seamlessly with each other. I formulated and controlled the budget of Airport and Reservations services for the Alliance, in the scope of millions of Euros, and also implemented initiatives for cost savings and customer experience improvement. Show less

Station Manager

• 2004 - 2007

Managed teams handling all aspects of Station operations including, but not limited to, flight operations, catering, baggage, safety, security and customer services quality. In charge of all administrative matters of the station, as well as monitoring and supervising 3rd party service providers, including ground handling agents, security agencies, caterers and engineering services. In addition, I took charge of all airport-related financial matters including auditing and monitoring of expenses, budget creation and implementation, as well as enforcement of all airport-related contracts and service level agreements. This included management of the annual budget in operational expenditure and contracted services. Show less

Asst. Manager Contracts

• 2003 - 2004

Negotiated, executed and managed Ground Handling Contracts and Service Level Agreements for the West Asian, South East Asian and North Asian regions of the airline's operations. In charge of formulating Service Level Agreements and the overall coordination of implementation of new and existing ground handling arrangements at the stations.

Station Manager

• 1994 - 2003

Asst. Station Manager New York

• 1993 - 1994