Mike Chambless
Product Director at Verizon Global Network Solutions- Claim this Profile
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Bio
Credentials
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ITIL
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Experience
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Verizon Global Network Solutions
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Telecommunications
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1 - 100 Employee
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Product Director
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Mar 2017 - Sep 2021
Responsible for the support of existing and development of new wireline services and features to provide a differentiated experience for the existing and new customer base. Led the innovation and lifecycle support for a suite of MPLS, Internet, Ethernet and WAVE products and services with annual revenue in excess of $6 Billion dollars. Worked with sales and marketing teams to identify customer needs, scope and outline product requirements and obtain the necessary budgetary dollars for… Show more Responsible for the support of existing and development of new wireline services and features to provide a differentiated experience for the existing and new customer base. Led the innovation and lifecycle support for a suite of MPLS, Internet, Ethernet and WAVE products and services with annual revenue in excess of $6 Billion dollars. Worked with sales and marketing teams to identify customer needs, scope and outline product requirements and obtain the necessary budgetary dollars for development. Coordinated and drove various IT and engineering teams to ensure successful deployment and implementation. Was heavily engaged in the planning and movement of legacy Time Division Multiplexed (TDM) circuits to other Ethernet or wireless services. Show less Responsible for the support of existing and development of new wireline services and features to provide a differentiated experience for the existing and new customer base. Led the innovation and lifecycle support for a suite of MPLS, Internet, Ethernet and WAVE products and services with annual revenue in excess of $6 Billion dollars. Worked with sales and marketing teams to identify customer needs, scope and outline product requirements and obtain the necessary budgetary dollars for… Show more Responsible for the support of existing and development of new wireline services and features to provide a differentiated experience for the existing and new customer base. Led the innovation and lifecycle support for a suite of MPLS, Internet, Ethernet and WAVE products and services with annual revenue in excess of $6 Billion dollars. Worked with sales and marketing teams to identify customer needs, scope and outline product requirements and obtain the necessary budgetary dollars for development. Coordinated and drove various IT and engineering teams to ensure successful deployment and implementation. Was heavily engaged in the planning and movement of legacy Time Division Multiplexed (TDM) circuits to other Ethernet or wireless services. Show less
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XO Communications
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United States
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Telecommunications
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700 & Above Employee
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Vice President
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Jun 2015 - Mar 2017
Vice President, Access Management and Planning Responsible for management and direction of activities necessary to effect cost of service savings directly tied to $550+ Million dollar annual budget. Activities include planning and execution of circuit grooms to more cost effective routes, back-end telecom expense accounting/disputes, and carrier relations to maintain competitive pricing. Additional responsibilities include the oversight of a process team supporting the entire operations… Show more Vice President, Access Management and Planning Responsible for management and direction of activities necessary to effect cost of service savings directly tied to $550+ Million dollar annual budget. Activities include planning and execution of circuit grooms to more cost effective routes, back-end telecom expense accounting/disputes, and carrier relations to maintain competitive pricing. Additional responsibilities include the oversight of a process team supporting the entire operations organization. Show less Vice President, Access Management and Planning Responsible for management and direction of activities necessary to effect cost of service savings directly tied to $550+ Million dollar annual budget. Activities include planning and execution of circuit grooms to more cost effective routes, back-end telecom expense accounting/disputes, and carrier relations to maintain competitive pricing. Additional responsibilities include the oversight of a process team supporting the entire operations… Show more Vice President, Access Management and Planning Responsible for management and direction of activities necessary to effect cost of service savings directly tied to $550+ Million dollar annual budget. Activities include planning and execution of circuit grooms to more cost effective routes, back-end telecom expense accounting/disputes, and carrier relations to maintain competitive pricing. Additional responsibilities include the oversight of a process team supporting the entire operations organization. Show less
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Vice President
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Apr 2011 - Jun 2015
April 2014 – June 2015: CenturyLink, Monroe Louisiana. Vice President, Network Shared Services and Support Responsible for numerous staff functions supporting the CenturyLink Global Operations and Shared Services organization. Areas of focus included network planning, engineering/construction and the operations teams that deliver all of CenturyLink services to customers. Managed teams who oversaw the engineering and operations of all internal data network, telephony, operational support… Show more April 2014 – June 2015: CenturyLink, Monroe Louisiana. Vice President, Network Shared Services and Support Responsible for numerous staff functions supporting the CenturyLink Global Operations and Shared Services organization. Areas of focus included network planning, engineering/construction and the operations teams that deliver all of CenturyLink services to customers. Managed teams who oversaw the engineering and operations of all internal data network, telephony, operational support systems (OSS) and firewall devices and the implementation and integration of a companywide fiber plant record system. Additional responsibilities included the tracking and forecasting necessary to manage a $3 billion dollar capital budget; process development/implementation and all network metric reporting used for various internal and external purposes. April 2011 – April 2014: CenturyLink, Monroe Louisiana. Vice President, Internal Network & Operations Support Responsible for the corporate enterprise network, call handling and telephony systems, large network surveillance/element management systems, reliability center process and project management. Internal network support included the engineering and operations of all routing, switching, wireless and security appliances. This included all security measures for appropriate access for remote users to internal resources. Telephony systems included the engineering and operations of centralized call handling platforms providing IVR and data delivery services to sales and repair agents dispersed worldwide as well as traditional Private Branch Exchange and Voice over IP phones to corporate users. Systems management included the engineering and operations of servers and applications that provide surveillance, ticketing and repair functions for all of the products that CenturyLink maintains for customers.
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Senior Director
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Jun 2002 - Mar 2011
Responsible for the operations, engineering, process, maintenance, implementation, and lifecycle support of various types of routers, switches, PBX’s, remote access, and firewall security devices. Maintained ownership of the systems support group and associated servers to condense and consolidate internal server and application footprint. Had oversight of the direct support relationship of a 5 year 54 Million dollar contract with Arizona State University providing on site data and voice… Show more Responsible for the operations, engineering, process, maintenance, implementation, and lifecycle support of various types of routers, switches, PBX’s, remote access, and firewall security devices. Maintained ownership of the systems support group and associated servers to condense and consolidate internal server and application footprint. Had oversight of the direct support relationship of a 5 year 54 Million dollar contract with Arizona State University providing on site data and voice network support, adherence of proper Service Level Agreements, and the delivery of product and services.
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Director
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Oct 1998 - Jun 2002
Apr 2001 – June 2002: Qwest Communications, Denver Colorado. Director, Network Control Center Responsible for the surveillance of over 10,000 SONET elements dispersed throughout the Unites States, Europe and Asia. Responsibilities included the strategic direction of center activities, network reporting, process and procedures, and all Tier 1, 2, and 3 surveillance and restoration activities for fiber optic cables and systems. Mar 2000 - Apr 2001: Qwest Communications, Denver… Show more Apr 2001 – June 2002: Qwest Communications, Denver Colorado. Director, Network Control Center Responsible for the surveillance of over 10,000 SONET elements dispersed throughout the Unites States, Europe and Asia. Responsibilities included the strategic direction of center activities, network reporting, process and procedures, and all Tier 1, 2, and 3 surveillance and restoration activities for fiber optic cables and systems. Mar 2000 - Apr 2001: Qwest Communications, Denver Colorado. Senior Manager, Operations Systems Support Responsible for the oversight of numerous network management systems utilized to support the transport, switching, and Frame/ATM networks to include day to day operations, strategic direction, and system maintenance. Responsible for the connectivity to deployed network elements, environmental alarms and support systems throughout the Qwest infrastructure. Oct 98 - Mar 2000: Qwest Communications, Denver Colorado. Manager, Corporate Network Operations Responsible for the day to day management of corporate network initiatives to include all routers, Local Area Network (LAN) switches, Phone Switches, and any other networking devices. This included all budget, personnel, and management of IT initiatives. Oversaw the deployment of communications to numerous locations providing LAN access, Network Element surveillance, and technician access in support of operations.
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DMW Worldwide
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Colorado Sprints, Colorado
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Consultant
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May 1997 - Oct 1998
May 97-October 98: DMW Worldwide, Colorado Springs, Colorado. Consultant Responsible for providing tactical and strategic consulting services to numerous Fortune 500 companies as they related to the integration and implementation of new technologies into their corporate environments. Planned and implemented an ATM networking environment for a major cable customer in Brabant Holland, allowing them to provide cable modem access to remote customers. Implemented a 45 node switched network to a… Show more May 97-October 98: DMW Worldwide, Colorado Springs, Colorado. Consultant Responsible for providing tactical and strategic consulting services to numerous Fortune 500 companies as they related to the integration and implementation of new technologies into their corporate environments. Planned and implemented an ATM networking environment for a major cable customer in Brabant Holland, allowing them to provide cable modem access to remote customers. Implemented a 45 node switched network to a major publishing company in New York City utilizing all Cisco technology. Performed numerous network baselining operations for companies throughout the United States providing recommendations for improving their corporate network infrastructures. Show less May 97-October 98: DMW Worldwide, Colorado Springs, Colorado. Consultant Responsible for providing tactical and strategic consulting services to numerous Fortune 500 companies as they related to the integration and implementation of new technologies into their corporate environments. Planned and implemented an ATM networking environment for a major cable customer in Brabant Holland, allowing them to provide cable modem access to remote customers. Implemented a 45 node switched network to a… Show more May 97-October 98: DMW Worldwide, Colorado Springs, Colorado. Consultant Responsible for providing tactical and strategic consulting services to numerous Fortune 500 companies as they related to the integration and implementation of new technologies into their corporate environments. Planned and implemented an ATM networking environment for a major cable customer in Brabant Holland, allowing them to provide cable modem access to remote customers. Implemented a 45 node switched network to a major publishing company in New York City utilizing all Cisco technology. Performed numerous network baselining operations for companies throughout the United States providing recommendations for improving their corporate network infrastructures. Show less
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Network Equipment Technologies
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United States
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Telecommunications
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100 - 200 Employee
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Manager
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Oct 1994 - May 1997
Responsible for management and day to day supervision of 8 project managers responsible for the administration and fulfillment of numerous contracts supporting the Federal Government. These duties included the deployment of communications systems for new locations, maintenance of existing systems, and frequent interaction with the government customer base. Customers included the US Postal Service, Defense Information Service Agency (DISA), US Air Force, US Navy, US Marines, US Army, Freddie… Show more Responsible for management and day to day supervision of 8 project managers responsible for the administration and fulfillment of numerous contracts supporting the Federal Government. These duties included the deployment of communications systems for new locations, maintenance of existing systems, and frequent interaction with the government customer base. Customers included the US Postal Service, Defense Information Service Agency (DISA), US Air Force, US Navy, US Marines, US Army, Freddie MAC, and the Treasury Department. Show less Responsible for management and day to day supervision of 8 project managers responsible for the administration and fulfillment of numerous contracts supporting the Federal Government. These duties included the deployment of communications systems for new locations, maintenance of existing systems, and frequent interaction with the government customer base. Customers included the US Postal Service, Defense Information Service Agency (DISA), US Air Force, US Navy, US Marines, US Army, Freddie… Show more Responsible for management and day to day supervision of 8 project managers responsible for the administration and fulfillment of numerous contracts supporting the Federal Government. These duties included the deployment of communications systems for new locations, maintenance of existing systems, and frequent interaction with the government customer base. Customers included the US Postal Service, Defense Information Service Agency (DISA), US Air Force, US Navy, US Marines, US Army, Freddie MAC, and the Treasury Department. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Master Sergeant
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Nov 1977 - Oct 1994
Duties varied throughout 17-year career to include Executive Assistant to the Director of Communications Systems, responsible for managing personnel and budgetary initiatives. Director of Operations and Maintenance, responsible for the oversight of a 24 X 7 government facility supporting network operations. Installation and Maintenance Technician, responsible for the installation and direct support of deployed communications systems. Retired from active duty in 1994 with an early retirement… Show more Duties varied throughout 17-year career to include Executive Assistant to the Director of Communications Systems, responsible for managing personnel and budgetary initiatives. Director of Operations and Maintenance, responsible for the oversight of a 24 X 7 government facility supporting network operations. Installation and Maintenance Technician, responsible for the installation and direct support of deployed communications systems. Retired from active duty in 1994 with an early retirement option. Show less Duties varied throughout 17-year career to include Executive Assistant to the Director of Communications Systems, responsible for managing personnel and budgetary initiatives. Director of Operations and Maintenance, responsible for the oversight of a 24 X 7 government facility supporting network operations. Installation and Maintenance Technician, responsible for the installation and direct support of deployed communications systems. Retired from active duty in 1994 with an early retirement… Show more Duties varied throughout 17-year career to include Executive Assistant to the Director of Communications Systems, responsible for managing personnel and budgetary initiatives. Director of Operations and Maintenance, responsible for the oversight of a 24 X 7 government facility supporting network operations. Installation and Maintenance Technician, responsible for the installation and direct support of deployed communications systems. Retired from active duty in 1994 with an early retirement option. Show less
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Education
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Western Governors University
Bachelor's Degree, Business Management
Community
