Experience

Guy & O'Neill, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Information Technology Help Desk Support II

  • Mar 2021 - Present

  - Assist in the infrastructure integration of a recently acquired company- Assist in the overall strengthening of cybersecurity culture- Implementing new Android based handheld scanners- Implementing Microsoft Intune MDM- Manage help desk ticketing system

• Information Technology Help Desk Support

  • Aug 2019 - Mar 2021

  - Updated computers and printer/scanners inventory list- Imaged and set up laptops and PC workstations- Hardware installation- Assisted in the implementation of helpdesk ticketing system- Terminated ethernet cables- Troubleshoot laptops, PCs, copiers, Windows based handheld scanners, and label printers- Onboarding and off-boarding of employees- Patch laptops and PCs via WSUS- Managed iPads- Troubleshoot minor networking issues



Wagner

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Laser Technician

  • Nov 2018 - Aug 2019

  - Loaded flat-bed laser machine- Loaded programs to perform custom cuts on aluminum, brass, copper, stainless steel, and steel of various thickness- Prioritized work accordingly- Communicated and consulted with supervisor to improve machine efficiency- Troubleshooting when machine was not functioning correctly and not cutting materials per specified dimensions

• Metal Finishing Technician

  • Nov 2002 - Nov 2018

  - Polish Handrails- Entered data into data collection system- Communicated and consulted with supervisor about finishes- Deburred parts

• IT Intern/Volunteer

  • Jun 2017 - Mar 2018

  - Used Acronis for imaging computers and laptops- Update computers and printer/scanners inventory list- Setup desktop workstations- Hardware installation- Printer setup and troubleshooting- User password reset using Active Directory



Visa Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Assembly Technician (Part-Time)

  • Oct 2018 - Nov 2018

  - Assemble and wire lighting fixtures- Polish parts for powder coating/painting- Wash and prepared parts for painting - Assemble and wire lighting fixtures- Polish parts for powder coating/painting- Wash and prepared parts for painting



Milwaukee Care Agency, LLC.

• Personal Care Worker

  • Oct 2015 - 2017

  - Assisted client with day to day activities as needed- Help client with transportation needs for doctor visits- Translated questions and addressed concerns of the client to supervising nurse - Assisted client with day to day activities as needed- Help client with transportation needs for doctor visits- Translated questions and addressed concerns of the client to supervising nurse



Ace Precision Machining

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Sheet Metal Technician

  • Sep 2000 - Nov 2002

  - Deburred parts- Entered data into data collection system - Deburred parts- Entered data into data collection system