Experience

Back2Back Ministries

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Director Of Advancement

  • Apr 2020 - Present

• Director Of Development

  • May 2018 - Apr 2020

  Mason, OH

• Finance and Ecommerce Consultant

  • Nov 2017 - Apr 2018

  Mason, OH



Family Christian

• United States
• Retail
• 300 - 400 Employee

• Associate Vice President, Ministry Partnerships

  • Feb 2013 - Feb 2017

  Greater Grand Rapids, Michigan Area Developed partnerships, strategy and initiatives to support Family Christian and nonprofit organizations through our earnings and field initiatives. Partners included: Back2Back Ministries, Children of Fallen Soldiers Relief Fund, Compassion International, iDisciple, Operation Christmas Child, Pray America, The 410 Bridge and World Vision. Achieved $4.6M in annual profit for Family Christian and iDisciple. o Story development, video and photo collection from Family Christian ministry… Show more Developed partnerships, strategy and initiatives to support Family Christian and nonprofit organizations through our earnings and field initiatives. Partners included: Back2Back Ministries, Children of Fallen Soldiers Relief Fund, Compassion International, iDisciple, Operation Christmas Child, Pray America, The 410 Bridge and World Vision. Achieved $4.6M in annual profit for Family Christian and iDisciple. o Story development, video and photo collection from Family Christian ministry partners. Developed, collaborated and implemented the Give Hope campaign – giving $202,891 from donations and product co-ventures to 4 ministry partners. o Developed strategy, communication and execution of annual World Vision Child Sponsorship goals. 2016 ended with a 66% increase, providing an additional $206,000 in FC revenue over prior year. 2016 performance generated over $5.4 million in donations for World Vision. o Carried out the mission and validation of partner work through team leadership to partner sites in Bolivia, Dominican Republic, El Salvador, Guatemala, Kenya, México, Nicaragua and Peru. iDisciple is the world's leading curator of Christian content, delivering a personalized experience via an app or web page. iDisciple has more than 1M users and features 280 content provider articles, videos, and audio. o Developed product training that helped transform overall customer experience to 87% OSAT when product suggested vs. 77% chain OSAT and improved % of positive customer comments by 183%. o Developed partnership and executed initiative with World Vision donating a portion of the subscription earnings to provide clean water around the world. To date results are over $140,000, providing clean water for over 40,000 for a year. o Developed partnerships with key industry Adoptive and Foster Care content providers creating a new Life Theme – Adoption / Foster Care, providing over 550 pieces of content for families caring for vulnerable children.

• Associate Vice President of Store Operations Services

  • Feb 2006 - Feb 2013

  Greater Grand Rapids, Michigan Area ● Oversee the logistics and application of operations services, visual merchandising and customer service practices for the nation’s largest retail chain of Christian products, with 270+ stores. ● Continued responsibility for all items listed under Director of Operations Services ● Oversight the Customer Service Department including the Church Resource Call Center. ● Oversight of the Visual Merchandising Department, including in-store presentation, signage, fixture development and… Show more ● Oversee the logistics and application of operations services, visual merchandising and customer service practices for the nation’s largest retail chain of Christian products, with 270+ stores. ● Continued responsibility for all items listed under Director of Operations Services ● Oversight the Customer Service Department including the Church Resource Call Center. ● Oversight of the Visual Merchandising Department, including in-store presentation, signage, fixture development and applicable budgets. ● Responsible for partnerships with World Vision, Compassion International and Operation Christmas Child. ● Vetting, development, launch and measurement of online Customer Satisfaction Survey. ● Responsible for all field training including the vetting and launch of a Learning Management System (LMS) ● Responsible for the execution of all New/Relocation Grand Opening events ● Responsible for the physical merchandising of all new and relocated stores. o Process improvements led to a 25% reduction in new/relocation expenses and 50% reduction in length of time to execute projects.

• Director of Store Operations Services

  • 2002 - 2006

  Greater Grand Rapids, Michigan Area ● Oversee the logistics and application of operating practices for 270+ stores. ● In partnership with Clear Thinking Inc., the development, launch, and oversight of a traffic driven labor scheduling optimization application for stores including budgeting, distribution and tracking of $30M in store level payroll. ● Responsible for metric testing, analysis and summary conclusions. ● Responsible for analyzing retail metrics that include: sales, traffic, conversion rate and average $ per… Show more ● Oversee the logistics and application of operating practices for 270+ stores. ● In partnership with Clear Thinking Inc., the development, launch, and oversight of a traffic driven labor scheduling optimization application for stores including budgeting, distribution and tracking of $30M in store level payroll. ● Responsible for metric testing, analysis and summary conclusions. ● Responsible for analyzing retail metrics that include: sales, traffic, conversion rate and average $ per transaction. ● Responsible for development and implementation of all policies and procedures for field success. ● Approve all voice and written communication from home office to field organization. ● Prepare Operations Department Board documents.

• District Manager

  • Jun 1998 - Jun 2002

  Southeast, USA ● Oversee the logistics and application of operating practices for 270+ stores. ● In partnership with Clear Thinking Inc., the development, launch, and oversight of a traffic driven labor scheduling optimization application for stores including budgeting, distribution and tracking of $30M in store level payroll. ● Responsible for metric testing, analysis and summary conclusions. ● Responsible for analyzing retail metrics that include: sales, traffic, conversion rate and average $ per… Show more ● Oversee the logistics and application of operating practices for 270+ stores. ● In partnership with Clear Thinking Inc., the development, launch, and oversight of a traffic driven labor scheduling optimization application for stores including budgeting, distribution and tracking of $30M in store level payroll. ● Responsible for metric testing, analysis and summary conclusions. ● Responsible for analyzing retail metrics that include: sales, traffic, conversion rate and average $ per transaction. ● Responsible for development and implementation of all policies and procedures for field success. ● Approve all voice and written communication from home office to field organization. ● Prepare Operations Department Board documents.



Joshua's Christian Stores

• Regional Manager

  • Sep 1995 - May 1998

  Southeast, USA ● Managed the operation of 19-25 stores. ● Achieved profit improvement of region by 125%. ● Increased comparative store sales 19%. ● Selected to the Company’s Strategy Team. ● Created a nationwide sales incentive program for managers. ● Oversight of expense controls, inventory control, hiring, training, dismissal, loss prevention, local promotions, lease negotiation and litigation prevention.

• Store Manager

  • Sep 1992 - Aug 1995

  Greater Atlanta Area • Improved net profit by 40% and 43% respectively in consecutive years. • Selected and trained managers on the use of an (AS400) inventory management software application. • Developed inventory control procedures that improved inventory accuracy. It was adopted on a nationwide basis following a presentation at the annual national sales meeting. • Team Leader for new store acquisitions. • Received the following awards: Highest Gross Profit Percentage, President’s Club, Sales… Show more • Improved net profit by 40% and 43% respectively in consecutive years. • Selected and trained managers on the use of an (AS400) inventory management software application. • Developed inventory control procedures that improved inventory accuracy. It was adopted on a nationwide basis following a presentation at the annual national sales meeting. • Team Leader for new store acquisitions. • Received the following awards: Highest Gross Profit Percentage, President’s Club, Sales Executive, Sales Achievement and a Manager of the Month Award.