Mike Bishop

Light Marine Technical Support at Furuno USA, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Camas, Washington, United States, US
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Credentials

  • AIRMAR Certified Installer
    Airmar Technology Corporation
    Jun, 2022
    - Sep, 2024
  • Advanced Marine Electronics Installer Certification
    National Marine Electronics Association
    Aug, 2020
    - Sep, 2024
  • Basic Marine Electronics Installer Certification
    National Marine Electronics Association
    Jun, 2020
    - Sep, 2024
  • NMEA 2000 Installer Certification
    National Marine Electronics Association
    Jun, 2020
    - Sep, 2024

Experience

  • Furuno USA, Inc.
    • United States
    • Maritime Transportation
    • 1 - 100 Employee
    • Light Marine Technical Support
      • Jul 2019 - Present

      Essential Functions/Major Responsibilities: Provide technical assistance to our customers on our consumer product line with e-mail, direct telephone, and incident reporting console via Customer Relationship Management (CRM) software platform. Test and evaluate product functions and new features for the Product Development Department to ensure our products function the way Furuno says they will function. Responsible for proposing new technical information documents, as well as FAQ’s for posting on the website and responding to web site inquiries regarding installation and repair of Furuno equipment. Update personal knowledge base and monitor website for accuracy on all new products regarding installation, troubleshooting and repair. Attending and staffing various boat shows and technical training seminars around the country as needed, providing technical and sales assistance to our customers and potential customers. Show less

  • Sphera Solutions
    • United Kingdom
    • 1 - 100 Employee
    • Customer Support Technical Specialist, Tier II - Environmental Product Stewardship
      • Mar 2017 - Jun 2019

    • Customer Care & Technical Specialist - Operational Excellence & Risk Management
      • Sep 2016 - Mar 2017

      Technical Support for SQL based Safety Data Sheet tracking software which integrates SDS automation, regulatory compliance, hazard communication, environmental reporting, inventory management and total chemical management into one solution that can be tailored to single-site or global enterprises. Its key capabilities include chemical inventory management, compliance data management, material request and approval (MRAP), regulatory reporting and secondary labeling.

  • GTS Services
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Software & Customer Support Specialist
      • Mar 2013 - Aug 2016

      Software Support and Analysis for GlasPacLX software Software Support and Analysis for GlasPacLX software

  • Netflix
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Service Advocate
      • Sep 2010 - Mar 2013
  • Farmers Insurance
    • United States
    • Real Estate
    • 100 - 200 Employee
    • Senior Service Advocate
      • Mar 2008 - Aug 2010

Education

  • California State Polytechnic University-Pomona
    BS, Geologic Science
    1995 - 1998
  • Orange Coast College
    Associate of Arts (AA), Physical Sciences / Geology
    1993 - 1995
  • Orange Coast College
    Aeronautics/Aviation/Aerospace Science and Technology, General
    1991 - 1993
  • Fullerton College
    General Studies
    1987 - 1990
  • Arizona State University
    Astronomy
    1986 - 1987

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