Mike Andes
IT Asset Management Systems Administrator at Systems Integration Solutions- Claim this Profile
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Topline Score
Bio
Credentials
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Jamf Certified Associate
JamfJun, 2021- Sep, 2024 -
Microsoft Access 2013 Advanced
PearsonJul, 2016- Sep, 2024 -
Microsoft Access 2013 Introductory
PearsonJul, 2016- Sep, 2024 -
Microsoft Excel 2013 Advanced
PearsonJul, 2016- Sep, 2024 -
Microsoft Excel 2013 Introductory
PearsonJul, 2016- Sep, 2024 -
Microsoft PowerPoint 2013 Advanced
PearsonJun, 2016- Sep, 2024 -
Microsoft PowerPoint 2013 Introductory
PearsonJun, 2016- Sep, 2024 -
Microsoft Word 2013 Advanced
PearsonJun, 2016- Sep, 2024 -
Microsoft Word 2013 Introductory
PearsonJun, 2016- Sep, 2024
Experience
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Systems Integration Solutions
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Lithuania
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IT Services and IT Consulting
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1 - 100 Employee
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IT Asset Management Systems Administrator
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May 2021 - Present
๏ Oversee the deployment and administration of the Oomnitza tool for corporate asset management. ๏ Provide L2 triage and support for admin users of the system. ๏ Utilize ServiceNow to monitor and update support incidents escalated to the asset management team. ๏ Create and update technical documentation based on support trends. ๏ Conduct product demonstration and evaluation sessions for business units interested in the Oomnitza tool. ๏ Evaluate business requirements and… Show more ๏ Oversee the deployment and administration of the Oomnitza tool for corporate asset management. ๏ Provide L2 triage and support for admin users of the system. ๏ Utilize ServiceNow to monitor and update support incidents escalated to the asset management team. ๏ Create and update technical documentation based on support trends. ๏ Conduct product demonstration and evaluation sessions for business units interested in the Oomnitza tool. ๏ Evaluate business requirements and develop custom deployments based on business needs through collaborative engineering directly with the vendor. ๏ Lead onboarding and training/familiarization classes for new business units. Show less ๏ Oversee the deployment and administration of the Oomnitza tool for corporate asset management. ๏ Provide L2 triage and support for admin users of the system. ๏ Utilize ServiceNow to monitor and update support incidents escalated to the asset management team. ๏ Create and update technical documentation based on support trends. ๏ Conduct product demonstration and evaluation sessions for business units interested in the Oomnitza tool. ๏ Evaluate business requirements and… Show more ๏ Oversee the deployment and administration of the Oomnitza tool for corporate asset management. ๏ Provide L2 triage and support for admin users of the system. ๏ Utilize ServiceNow to monitor and update support incidents escalated to the asset management team. ๏ Create and update technical documentation based on support trends. ๏ Conduct product demonstration and evaluation sessions for business units interested in the Oomnitza tool. ๏ Evaluate business requirements and develop custom deployments based on business needs through collaborative engineering directly with the vendor. ๏ Lead onboarding and training/familiarization classes for new business units. Show less
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Fleetsmith
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United States
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Software Development
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1 - 100 Employee
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Office Manager
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Dec 2018 - Jul 2020
๏ Coordinated workplace operations in a rapid-growth startup environment handling facility upkeep, 3rd party vendor relations, liaison with building management and landlords, administrative support to executive teams as well as additional project management tasks as needed. ๏ Enacted methodology and processes for hardware acquisition, workstation setup, equipment troubleshooting, and asset repair that minimized downtime and increased productivity by 20%. ๏ Operated internal helpdesk… Show more ๏ Coordinated workplace operations in a rapid-growth startup environment handling facility upkeep, 3rd party vendor relations, liaison with building management and landlords, administrative support to executive teams as well as additional project management tasks as needed. ๏ Enacted methodology and processes for hardware acquisition, workstation setup, equipment troubleshooting, and asset repair that minimized downtime and increased productivity by 20%. ๏ Operated internal helpdesk system to route tickets to appropriate stakeholders for resolution. ๏ Oversaw office relocation project to enable company headcount growth by 400%. ๏ Formulated a workplace transition plan in conjunction with leadership and with guidance from state and local officials to rapidly shift to remote operations in response to COVID-19 pandemic, ensuring the health and safety of all employees and their families with minimal disruption to business operations. Show less ๏ Coordinated workplace operations in a rapid-growth startup environment handling facility upkeep, 3rd party vendor relations, liaison with building management and landlords, administrative support to executive teams as well as additional project management tasks as needed. ๏ Enacted methodology and processes for hardware acquisition, workstation setup, equipment troubleshooting, and asset repair that minimized downtime and increased productivity by 20%. ๏ Operated internal helpdesk… Show more ๏ Coordinated workplace operations in a rapid-growth startup environment handling facility upkeep, 3rd party vendor relations, liaison with building management and landlords, administrative support to executive teams as well as additional project management tasks as needed. ๏ Enacted methodology and processes for hardware acquisition, workstation setup, equipment troubleshooting, and asset repair that minimized downtime and increased productivity by 20%. ๏ Operated internal helpdesk system to route tickets to appropriate stakeholders for resolution. ๏ Oversaw office relocation project to enable company headcount growth by 400%. ๏ Formulated a workplace transition plan in conjunction with leadership and with guidance from state and local officials to rapidly shift to remote operations in response to COVID-19 pandemic, ensuring the health and safety of all employees and their families with minimal disruption to business operations. Show less
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Multiple Companies
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100 - 200 Employee
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Event Specialist
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Feb 2017 - Dec 2018
๏ Provided support for corporate events, trade shows, private fundraisers, and special projects for various organizations and companies in the SF Bay Area and select metros across the country. ๏ Facilitated multiple roles as per the needs of the event including staffing, scheduling, guest/VIP services, security, visitor/vendor registration, asset distribution, venue setup/strike, brand ambassadors, concessions, and stage operations. ๏ Organizations contracted with : Salesforce, Oracle… Show more ๏ Provided support for corporate events, trade shows, private fundraisers, and special projects for various organizations and companies in the SF Bay Area and select metros across the country. ๏ Facilitated multiple roles as per the needs of the event including staffing, scheduling, guest/VIP services, security, visitor/vendor registration, asset distribution, venue setup/strike, brand ambassadors, concessions, and stage operations. ๏ Organizations contracted with : Salesforce, Oracle, Twitch, Emerson Collective, e2k Events, George P. Johnson, Freeman, Et al. Show less ๏ Provided support for corporate events, trade shows, private fundraisers, and special projects for various organizations and companies in the SF Bay Area and select metros across the country. ๏ Facilitated multiple roles as per the needs of the event including staffing, scheduling, guest/VIP services, security, visitor/vendor registration, asset distribution, venue setup/strike, brand ambassadors, concessions, and stage operations. ๏ Organizations contracted with : Salesforce, Oracle… Show more ๏ Provided support for corporate events, trade shows, private fundraisers, and special projects for various organizations and companies in the SF Bay Area and select metros across the country. ๏ Facilitated multiple roles as per the needs of the event including staffing, scheduling, guest/VIP services, security, visitor/vendor registration, asset distribution, venue setup/strike, brand ambassadors, concessions, and stage operations. ๏ Organizations contracted with : Salesforce, Oracle, Twitch, Emerson Collective, e2k Events, George P. Johnson, Freeman, Et al. Show less
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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Operations Specialist
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May 2012 - Jul 2015
๏ Increased productivity of leadership team by taking charge of administrative tasks including scheduling, expenses, facilities management, event coordination, budgets, new hire on-boarding, and onsite technology assets. ๏ Innovated new operating procedures and utilized problem-solving skills to develop in-house solutions and maximize available resources. ๏ Promoted cross-team collaboration through effective communication and project management.
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Visual Specialist
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Aug 2007 - May 2012
๏ Developed a core team of specialists with a focus on upholding merchandising guidelines and brand standards. ๏ Establish a culture of pride and excellence throughout the team based on product knowledge and customer interactions. ๏ Enabled positive customer experiences by ensuring all store displays maintained immaculate appearances and that all team-use equipment was kept in optimal working order.
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Specialist
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Jan 2004 - Aug 2007
๏ Proactively engaged guests to understand their needs and develop personalized solutions. ๏ Build and repair relationships with customers by providing personalized hardware and software technical support. ๏ Facilitated group training and workshop events to showcase new products and services.
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Picture People
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United Kingdom
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Media Production
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1 - 100 Employee
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Laboratory Technician
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Feb 2001 - Apr 2003
๏ Technical systems facilitator for operations and production in a high-volume rapid turnaround environment. ๏ Responsible for upkeep of photographic equipment and image processing facilities. ๏ Goods inventory and working materials stock control. ๏ Technical systems facilitator for operations and production in a high-volume rapid turnaround environment. ๏ Responsible for upkeep of photographic equipment and image processing facilities. ๏ Goods inventory and working materials stock control.
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Warner Bros. Studio Store
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United States
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Retail
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Keyholder
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May 2000 - Dec 2000
๏ Independently supervise business operations with duties including opening/closing procedures, cash management, team scheduling, and customer conflict resolution. ๏ Oversaw receipt of daily merchandise shipment and inventory management. ๏ Independently supervise business operations with duties including opening/closing procedures, cash management, team scheduling, and customer conflict resolution. ๏ Oversaw receipt of daily merchandise shipment and inventory management.
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Education
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2016 - 2018
Diablo Valley College
Associate of Science - AS, Computer Information Systems/Project Management
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